Trados 8.2.0835 Licence file is not accepted in my notebook Autor de la hebra: Cibeles (X)
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Cibeles (X)
Local time: 21:06
alemán al español
+ ...
Hello!
Some time ago I have updated in my desktop computer to Trados 8.2.0835. It runs fine.
Now I have also updated in my notebook. I use the same licence file as in the desktop computer. But when I run the activation procedure the result is that Trados runs in demo mode. The licence will not be accepted.
The activation in the Licence Manager with the activation code fails.
Available licenses:
Translator's Workbench/SDLX, Versio... See more Hello!
Some time ago I have updated in my desktop computer to Trados 8.2.0835. It runs fine.
Now I have also updated in my notebook. I use the same licence file as in the desktop computer. But when I run the activation procedure the result is that Trados runs in demo mode. The licence will not be accepted.
The activation in the Licence Manager with the activation code fails.
Available licenses:
Translator's Workbench/SDLX, Version 7.x Freelance
Japanese UI for Translator's Workbench, Version 7.x
TagEditor, Version 7.x
Japanese UI for TagEditor, Version 7.x
T-Window for PowerPoint, Version 7.x
T-Window for Excel, Version 7.x
T-Window for Resources, Version 7.x
T-Window for Executables, Version 7.x
WinAlign, Version 7.x Freelance
Japanese UI for WinAlign, Version 7.x
S-Tagger for FrameMaker, Version 7.x
S-Tagger for Interleaf, Version 7.x
Unter Install licence I see only:
LOCAL_TRIAL_FID_14 - expirates on 10.05.08
Do you know a solution for this problem?
Your help would be very much appreciated.
Clara Morales
Duisburg ▲ Collapse
| | | | Jerzy Czopik 
Alemania
Local time: 21:06
Miembro 2003
polaco al alemán
+ ...
| Activation for SDL Trados 2007 has changed | May 11, 2008 |
Trados 8.2.0.835 ist the version "SDL Trados 2007 SP2" - and so it does not use the license file anymore. It is activated with the code you can find in the "License" section of your account at www.sdl.com
As you most probably do have only one license, you can only activate one instance of this software at the time.
What you can do is to give the license from your desktop back and activate the software on t... See more Trados 8.2.0.835 ist the version "SDL Trados 2007 SP2" - and so it does not use the license file anymore. It is activated with the code you can find in the "License" section of your account at www.sdl.com
As you most probably do have only one license, you can only activate one instance of this software at the time.
What you can do is to give the license from your desktop back and activate the software on the laptop and vice versa.
You can activate and deactivate the software according to your needs (working on laptop OR desktop) as many times, as you wish (I've tried to do so several times, but of course this information is not based on my personal experience, but on what I was told by SDL Trados).
BR
Jerzy ▲ Collapse
| | | | Cibeles (X)
Local time: 21:06
alemán al español
+ ...
PERSONA QUE INICIÓ LA HEBRA | I have not access to my desktop computer | May 11, 2008 |
Hello Jerzy,
thank you very much for your very usefull answer. I had already this suspected. The very big problem now is that I am now in another country and I have not possibility to get to my desktop computer.
How can I return the licence file of my desktop computer from my notebook?
Regards
Clara
| | | | Jerzy Czopik
Alemania
Local time: 21:06
Miembro 2003
polaco al alemán
+ ...
| Ask someone to do that from your desktop | May 11, 2008 |
Unfortunately there is no way you could do that yourself.
You can either ask someone to do so from your desktop or contact SDL support to get the license reseted. It does not take long.
BR
Jerzy
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Cibeles (X)
Local time: 21:06
alemán al español
+ ...
PERSONA QUE INICIÓ LA HEBRA | Contacting SDL Support: not so easy | May 11, 2008 |
Hello Jerzy,
well, now it´s everything clear. The problem now is to contact SDL support. I do not have any "premium support" contract and I do not know any contact person there. But I will try to get anyhow a telefon-number.
Thank you again and have a nice rest Sunday
Regards
Clara
| | | | Jerzy Czopik
Alemania
Local time: 21:06
Miembro 2003
polaco al alemán
+ ...
| | Stille entitled to support for installation issues | May 12, 2008 |
Clara Morales Gonzalez wrote:
The problem now is to contact SDL support. I do not have any "premium support" contract and I do not know any contact person there. But I will try to get anyhow a telefon-number.
Hi Clara,
AFAIK, you should still be entitled to support for installation issues. If you can't find a local German number, go with Jerzy's advice and chase the headquarters!
/Jan
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