| Páginas sobre el tema: [1 2] > | Poll: How do you cope with software and general IT problems when working? Autor de la hebra: ProZ.com Staff
|
|---|
This forum topic is for the discussion of the poll question "How do you cope with software and general IT problems when working?".
This poll was originally submitted by Susanna Martoni. View the poll results »
| | | | Mary Worby 
Reino Unido
Local time: 09:19
alemán al inglés
+ ...
I seek advice from a professional, who just happens to be my husband!
| | | | Julian Holmes
Japón
Local time: 17:19
Miembro 2011
japonés al inglés
| Very much a DIY person | Sep 18, 2013 |
Regular computer tasks, installation/uninstallation, cleaning up and other OS and hardware maintenance, and all that other humdrum stuff I can manage myself.
However, when it comes to setting up my LAN, router and other networked devices, and fiddling with the OS and registries, etc., I leave that up to a paid professional who knows a lot more than me and who is worth his weight in gold.
| | | | Susanna Martoni
Italia
Local time: 10:19
Miembro 2009
español al italiano
+ ...
Mary Worby wrote:
I seek advice from a professional, who just happens to be my husband!
Very lucky, Mary.
I try to fix it by myself (hours and hours), then try to talk to a colleague but most times I have to call a technician.
To me, an unpleasant aspect of our technology- and social-media- based era.
| | |
|
|
|
Fortunately, I'm good enough with computers to be able to fix most of the things myself, unless it's a hardware problem and requires parts replacement.
| | | |
I try to work out what is wrong, contact other people/support staff, then usually call in my pc company. Trouble is, they have no idea about CAT software.
And to be quite frank, the customer support approach in Germany sucks! I find it amazing in this economic atmosphere that companies simply cannot be bothered to return calls or even take on small jobs. If we translators acted like that, we would be broke in no time whatsoever
do I sound slightly bitter? YES! sorry, end of rant... See more I try to work out what is wrong, contact other people/support staff, then usually call in my pc company. Trouble is, they have no idea about CAT software.
And to be quite frank, the customer support approach in Germany sucks! I find it amazing in this economic atmosphere that companies simply cannot be bothered to return calls or even take on small jobs. If we translators acted like that, we would be broke in no time whatsoever
do I sound slightly bitter? YES! sorry, end of rant ▲ Collapse
| | | |
When I started 20 years ago, software and hardware problems were a regular occurrence and you really had to learn how to fix things yourself
These days they very rarely go wrong and you can generally find the solution on the Internet in seconds
| | | | Diana Coada (X)
Reino Unido
Local time: 09:19
portugués al inglés
+ ...
I really have no such problems. It's one of the perks of working without CAT tools. All you need is MS Word and Dragon. Ah, the freedom!
Happy translating!
| | |
|
|
|
First I try to solve the problem myself. That may involve going online and looking in the chat rooms (and ProZ forums) for people who have faced similar issues. Sometimes I'll ask a friend or colleague. I have had three house mates who were able to help - one was an expert in printers, another was a programmer, and the third one had vast experience in trouble-shooting. If all else fails, I call in my wonderful computer tech. Recently my hard drive crashed for reasons even he couldn't figure out,... See more First I try to solve the problem myself. That may involve going online and looking in the chat rooms (and ProZ forums) for people who have faced similar issues. Sometimes I'll ask a friend or colleague. I have had three house mates who were able to help - one was an expert in printers, another was a programmer, and the third one had vast experience in trouble-shooting. If all else fails, I call in my wonderful computer tech. Recently my hard drive crashed for reasons even he couldn't figure out, and he set me up on a new computer. I feel safer when he does the basic setup. ▲ Collapse
| | | | DianeGM
Local time: 11:19
Miembro 2006
neerlandés al inglés
+ ...
The things I can fix : I do fix
For the things I can't fix: I call my IT guy.
| | | |
Mary Worby wrote:
I seek advice from a professional, who just happens to be my husband!
Same here - and he works from home, so he's always available - much to his dismay! 
| | | |
If it's something i can fix myself, i find ways to do it. If it's not fixable, i get a technician!
| | |
|
|
|
Julian Holmes
Japón
Local time: 17:19
Miembro 2011
japonés al inglés
Chris S wrote:
When I started 20 years ago, software and hardware problems were a regular occurrence and you really had to learn how to fix things yourself
Ahem, to quote Chris S
When I started 30 years ago there were no software and hardware problems because there were no computers. Problem solved.
Woops, I tell a lie. You had to oil the keys on the typewriter occasionally. And, would you believe, I could charge higher rates than now.
| | | | Thayenga
Alemania
Local time: 10:19
Miembro 2009
inglés al alemán
+ ...
| The "combination" option is missing | Sep 18, 2013 |
If it's something I can do, and I did learn a lot over the years, then I fix it myself.
If it's something more serious, like the "fried" hard disk drive last June, then I seek professional help after I have contacted a friend of mine (an IT-specialist).
So my answer would have been "a combination of the above".
| | | | | Mutter and cuss, restart the computer, all of the above... | Sep 18, 2013 |
It depends what the problem is.
I regularly forget the CAPS LOCK or hit the Insert key instead of Delete.
That causes some havoc until I work out what is wrong.
Then I use Trados.
Mind, Trados panics are not what they used to be. Professional help from SDL is far better than it used to be, too.
Way back when I had a faulty dongle, there were occasions when I was really ready for the padded cell half an hour before deadline.  ... See more It depends what the problem is.
I regularly forget the CAPS LOCK or hit the Insert key instead of Delete.
That causes some havoc until I work out what is wrong.
Then I use Trados.
Mind, Trados panics are not what they used to be. Professional help from SDL is far better than it used to be, too.
Way back when I had a faulty dongle, there were occasions when I was really ready for the padded cell half an hour before deadline. 
Not forgetting the people on this site who have shared solutions to problems - I was especially grateful to Ralf Lemster and Jerzy Czopik, but thanks to the others too.
There was a period when I used wordFast instead... until I got that to seize up as well!
Otherwise I tend to call my husband. He doesn't mess with Trados, but he can persuade most of the rest to behave itself.
Professional? Good question. He is one of those self-taught types who was 'responsible' for IT at work and had to sort out the mess when everyone else had given up. I keep him on his toes...  ▲ Collapse
| | | | | Páginas sobre el tema: [1 2] > | To report site rules violations or get help, contact a site moderator: You can also contact site staff by submitting a support request » Poll: How do you cope with software and general IT problems when working? | TM-Town | Manage your TMs and Terms ... and boost your translation business
Are you ready for something fresh in the industry? TM-Town is a unique new site for you -- the freelance translator -- to store, manage and share translation memories (TMs) and glossaries...and potentially meet new clients on the basis of your prior work.
More info » |
| | Anycount & Translation Office 3000 | Translation Office 3000
Translation Office 3000 is an advanced accounting tool for freelance translators and small agencies. TO3000 easily and seamlessly integrates with the business life of professional freelance translators.
More info » |
|
| | | | X Sign in to your ProZ.com account... | | | | | |
Login to reply/comment 
