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Message delay: Known Issue
Autor de la hebra: pucoug (X)
pucoug (X)
pucoug (X)  Identity Verified
Local time: 04:37
inglés al hindi
+ ...
Dec 10, 2004

Many people have pointed this out, here is another example which might help Proz staff to troubleshoot the problem.

http://www.proz.com/job/67614

was posted:

[Posted: 1:47pm Dec 9]

I received the notification at:

[Site time: 06:06 10 Dec GMT]

I have been receiving all other emails on time in my email address.

Thank... See more
Many people have pointed this out, here is another example which might help Proz staff to troubleshoot the problem.

http://www.proz.com/job/67614

was posted:

[Posted: 1:47pm Dec 9]

I received the notification at:

[Site time: 06:06 10 Dec GMT]

I have been receiving all other emails on time in my email address.

Thanks! ▲ Collapse
 
Ralf Lemster
Ralf Lemster  Identity Verified
Alemania
Local time: 00:52
inglés al alemán
+ ...
Forward the IP headers to support Dec 10, 2004

Hi pucoug,
pucoug wrote:

Many people have pointed this out, here is another example which might help Proz staff to troubleshoot the problem.

It won't help like this - please retrieve the IP headers of that message (look here if you're uncertain how to do this), and submit a Support Request.

Best regards,
Ralf
 
gianfranco
gianfranco  Identity Verified
Brasil
Local time: 19:52
Miembro 2001
inglés al italiano
+ ...
The notification has been sent after about 1 minute Dec 10, 2004

pucoug wrote:

Many people have pointed this out, here is another example which might help Proz staff to troubleshoot the problem.

http://www.proz.com/job/67614

was posted:

[Posted: 1:47pm Dec 9]

I received the notification at:

[Site time: 06:06 10 Dec GMT]

I have been receiving all other emails on time in my email address.

Thanks!


The email notification has been sent, according to our logs, at 13:48:45, about 1 minute after the job was posted.

If you received it after 1 day and 5 hours, the delay is due to something outside our control, most likely in your email service.

Gianfranco
ProZ.com Team
 
Jason Grimes
Jason Grimes
Local time: 18:52
PERSONAL DEL SITIO
Forward headers to support; added FAQ Dec 10, 2004

Hi pucoug,

You're right that this is a common problem, and an FAQ was long overdue. I have added an FAQ about troubleshooting delayed email notifications here: http://www.proz.com/faq/mail#mail_delay

As Ralf noted, please submit a support request with the complete headers of one of your late messages. That will help us track down the cause of the problem.

Not... See more
Hi pucoug,

You're right that this is a common problem, and an FAQ was long overdue. I have added an FAQ about troubleshooting delayed email notifications here: http://www.proz.com/faq/mail#mail_delay

As Ralf noted, please submit a support request with the complete headers of one of your late messages. That will help us track down the cause of the problem.

Note that over 95% of email notifications leave ProZ.com servers in less than 1 minute, so in most cases delays are caused by intermediate mail servers between ProZ.com and your mail client. But the message headers will allow us to find out for certain.

Best regards,

Jason ▲ Collapse
 
pucoug (X)
pucoug (X)  Identity Verified
Local time: 04:37
inglés al hindi
+ ...
PERSONA QUE INICIÓ LA HEBRA
Headers sent Dec 10, 2004

-> Ralf: Thanks! I sent the headers to support.

-> Gianfranco: Thanks! But its not just me, I have seen this happen to a lot of other people, and like I said... I have been receiving all my other emails on time. I have sent the message headers to support, hopefully they can get to the root of this problem.

-> Jason: Thanks for the FAQ; sent the message headers.
 


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Message delay: Known Issue






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