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'Contact me' link doesn't work Autor de la hebra: Maurizio Varriale
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Thomas T. Frost wrote:
About Connect and other message centres, what I really want is to get rid of them and simply receive messages as emails.
Makes sense. And ideally those emails should also reach you. Got it.
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ibz 
Local time: 05:17
inglés al alemán
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| Connect message center still not working | Jul 15, 2024 |
I just saw that I was not notified of two messages sent to me via the connect message center. So this feature is still not working. Any plans to change this or (even better) to shut it down?
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Tanja K
Alemania
Local time: 05:17
inglés al alemán
ibz wrote:
I just saw that I was not notified of two messages sent to me via the connect message center.
I’ve also received a new message the beginning of August of which I’ve not been notified.
Also last week, all messages I’ve received via the Connect message center over the past few years (14 pages with 135 mails) have disappeared. The site now reads “You have not received any messages via the Project Connect system.”
Have anyone else’s client emails in the Connect system gone missing?
[Edited at 2024-08-14 08:39 GMT]
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ibz
Local time: 05:17
inglés al alemán
+ ...
| Yes, all cleaned up... | Aug 14, 2024 |
Tanja K wrote:
ibz wrote:
I just saw that I was not notified of two messages sent to me via the connect message center.
I’ve also received a new message the beginning of August of which I’ve not been notified.
Also last week, all messages I’ve received via the Connect message center over the past few years (14 pages with 135 mails) have disappeared. The site now reads “You have not received any messages via the Project Connect system.”
Have anyone else’s client emails in the Connect system gone missing?
[Edited at 2024-08-14 08:39 GMT]
Yes, same here. I just checked and all is cleaned up (where there were messages before!).
[Edited at 2024-08-14 09:13 GMT]
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Tanja K
Alemania
Local time: 05:17
inglés al alemán
ibz wrote:
I just checked and all is cleaned up (where there were messages before!).
Would have been nice to have received a heads-up to be able to save them, though. thx 
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| Connect wiped | Aug 14, 2024 |
Nothing here either. But we don't know if the messages have actually been cleared or if it's just the interface that isn't working. Has anyone opened a support ticket?
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Tanja K
Alemania
Local time: 05:17
inglés al alemán
| support ticket | Aug 14, 2024 |
Thomas T. Frost wrote:
Nothing here either. But we don't know if the messages have actually been cleared or if it's just the interface that isn't working. Has anyone opened a support ticket?
Yes, I opened a support ticket a week ago - no reply. That's why I asked here.
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Tanja K wrote:
Yes, I opened a support ticket a week ago - no reply. That's why I asked here.
Maybe a Connect user who is a Proz member could open a ticket. They prioritise member tickets. I've never used Connect and have always copied any Connect messages from outsourcers that I wanted to keep to Outlook, as I didn't want contractual emails scattered all over the place in other people's systems.
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Zea_Mays
Italia
Local time: 05:17
Miembro 2009
inglés al alemán
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Tanja K wrote:
I’ve also received a new message the beginning of August of which I’ve not been notified.
Also last week, all messages I’ve received via the Connect message center over the past few years (14 pages with 135 mails) have disappeared. The site now reads “You have not received any messages via the Project Connect system.”
Have anyone else’s client emails in the Connect system gone missing?
All older messages cleared, and one new message from 5.8. which I have not been notified of.
I thought the forwarding issue had been solved?
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| Connect notifications | Aug 14, 2024 |
Hi Everyone,
Thanks for reporting. Site staff are aware of this issue and we are working with the systems team to have it solved shortly.
I have already checked your tickets, you will receive an update as soon as it is fixed. I will also post it here for the rest of you to be notified.
Thanks for your patience!
Kind regards,
Naiara Solano
Support Staff
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Tanja K
Alemania
Local time: 05:17
inglés al alemán
| Connect message center | Sep 14, 2024 |
Naiara Solano wrote:
Hi Everyone,
Thanks for reporting. Site staff are aware of this issue and we are working with the systems team to have it solved shortly.
I have already checked your tickets, you will receive an update as soon as it is fixed. I will also post it here for the rest of you to be notified.
Thanks for your patience!
Kind regards,
Naiara Solano
Support Staff
Dear Naiara,
I'm aware that the Proz staff is working hard on developing a new site, however, it would be great if you could give an update whether (and if so, approximately when) all the messages that disappeared from the ProZ.com Connect message center in late July / early August will be restored?
Also, as an FIY: I was sent an inquiry this week through the Connect message center, which I only found today, as I've not received a notification.
Thank you.
Tanja
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