ProZ.com frequently asked questions

1 - Profiles: general

Video tutorial: "Getting the most out of your ProZ.com profile"

1.1 - What types of profiles are available at ProZ.com?

When registering at ProZ.com you can create a profile of any of the following account types:

1. Freelance translator and/or interpreter
   
2. Translation agency/company employee or owner
   
3. Freelancer and outsourcer
   
4. Translation student
   
5. End customer
   
6. Vendor/advertiser to the translation industry
   
7. Other

1.1 - How can I set my account type?

You can set your account type by clicking on Profile updater in your main profile page, choosing among the profile types available and clicking on Save and update profile at the bottom of the page.

1.2 - Which account type should I choose?

1. If you are primarily an individual freelance translator or interpreter, you should choose the Freelance translator and/or interpreter account type.
   
2. If you represent a translation agency/company, or a group of individuals providing language services, please select the Translation agency/company employee or owner account type.
   
3. If you are an individual who provides freelance language services, but also outsources jobs, you can select the Freelancer and outsourcer account type.
   
4. If you are currently studying language, translation or interpretation, you should choose the Translation student account type.
   
5. If you are an end customer, please select the End customer account type.
   
6. If you represent a vendor or advertiser, please select the Vendor / advertiser to the translation industry account type.
   
7. If you do not fit into one of the categories mentioned above, please select the account type Other.
   

1.3 - At the time I registered I selected a certain account type, but now I think a different account type will reflect my current situation more accurately. Can I change my account type?

Yes, you can edit your account type to suit your preferences from the ProZ.com Account section of your Profile updater. Make sure to click on Save and update profile once you are done.

1.4 - I am listed as an agency but I also work as a freelancer, should I have two profiles?

No, you don't need to have two profiles. Many agencies in the site are listed as both agencies and freelancers. To be recognized as both, all you need to do is go to your Profile updater and select the option Freelancer and outsourcer for Account type.

1.2 - How do I begin completing my new profile?

Go to your Profile updater to update your profile, including contact information, financial information, and more. Make sure to click on Save and update profile once you are done.

2.1 - How can I edit/update the information in my profile?

There are two ways of editing the information in your profile:

1. You can click on the edit icon usually shown below or next to the profile feature. This will directly take you to the section you would like to update.
   
2. You can go to your Profile updater and click on the section(s) you would like to update. Make sure to click on Save and update profile once you are done.

2.2 - Why are certain fields classified as required or encouraged?

The classification of a profile field as required or encouraged (as opposed to simply available) corresponds to the possible contribution of that field to the goal of helping to ensure that a profile owner gets the most out of ProZ.com.

Required fields are those that are important enough that the failure to supply data for the field (or alternatively, to explicitly decline to enter data) results in the profile being regarded as incomplete. Encouraged fields are those that may help a profile owner to get more out of ProZ.com, though are not necessarily as critical as the required fields.

Note that in classifying a given field as required or encouraged, ProZ.com is not endorsing the use of that field either for qualifying translators or for any other purpose. It is one of the guiding principles of the site that users are given the tools to help them work in the ways they choose to do so. In other words, a profile field tends to exist when there are enough people who want to use it (either to share information or to search by it.) Therefore, the classification of a field as required or encouraged tends to correspond to the relative frequency with which that field is used.

1.3 - What is my profile ID/number?

Your profile ID/number is the last number at the end of your profile URL. To see it go to My profile and check the last number shown in the URL of your profile box at the top left of your profile. To create a profile simply register for free at www.proz.com/register

3.1 - What link should I provide my customers to direct them to my ProZ.com profile?

You can find this information in your own profile, above your picture and username.

3.2 - Can I link to my ProZ.com profile from my personal website? Can I use the logo when I do so?

Yes. You can find a comprehensive description of how to link to your profile in this page.

Make sure you add /profile/{your profile number} after a href="http://www.proz.com".

1.4 - How do I enter my first and last names in my profile?

To enter your real name in your profile, visit the ProZ.com account section of your Profile updater and enter your first and last names in the Contact first name and Contact last name write-in fields respectively. Finally, click on Save and update profile at the bottom of the page to save your data.

You can set visibility permissions for your name under the Define your site name section, within the Identity box.

4.1 - How do I hide or show my real name in my profile?

You can chose to show or hide your real name in your profile at any time. Note that name changes may take up to one hour to become effective.

If the name visible in your profile is your username and you want to show your real name instead, just go to the ProZ.com account section of your Profile updater and enter your real name in the Identity field. Once you have entered your real name, select the Show first and last name, as entered in profile option in the Define your site name section (within the same box). Make sure that the Show to everyone visibility option is selected and click on Save and update profile at the bottom of the page to save the changes.

If what is showing is your real name and you want to show your username instead, just select the Show username, as used in login option in the Define your site name section of the Identity box and then click on Save and update profile at the bottom of the page.

4.2 - Can I show my real name to outsourcers and my username to other users?

Yes, all you have to do is enter your real name in your profile and choose the option to show it only to outsourcers in your Profile updater. Please note that this setting is based on account type, so your real name will not be shown to outsourcers who are not logged in, or those who have not properly classified their profiles.

4.3 - I do not want my real name to show in search engines. How can I change this?

Profiles, similar to the forums and KudoZ, are public. This means that they can be indexed by search engines and displayed as part of search results. If you have chosen to show your real name as your site name (profile name) it is then possible that your real name is then shown as part of search engine results. If this is the case, and you want your name to stop showing in search engines results, start by changing your site name (profile name) at ProZ.com. To do so, go to your Profile updater and change your site name settings by selecting Show username, as used in login. Remember to click on Save and update profile at the bottom of the page. Note that this change may take a few minutes to become visible in your profile page.

Once the change has been made effective in your ProZ.com profile and your username (login name) shows instead of your real name, you will still need to request the removal of the cache version of your profile page (or any other ProZ.com page in which your real name shows) from search engines or else wait until search engines update their indexes (this may take from 4 days up to 2 months). In the case of Google, you may request the removal of any cache page containing your real name in the Google search console.

If you need help with any of the steps described above, please submit a support request.

4.4 - I changed my site name but search engines still show the old name. Why?

When you chose to display a given site name (real name or username), it may be cached by some search engines. Thus, if you decide to change this name later, or to change visibility permissions for your site name, it will take a certain period of time for search engines to update their cache and stop showing the old profile or site name.

If you do not want search engines to show your old site name, you need to request the search engines in question to update their caches. You can request the removal of outdated content from Google in their search console.

1.5 - Can I control the visibility of the information in my profile?

Yes, you can control what profile visitors see in your profile in two ways, depending on the type of information you would like to show or hide:

1. By setting visibility permissions for the information you enter via your Profile updater:
   
   
2. By toggling visibility of pre-formatted features by clicking on the visibility toggle next to them:

5.1 - How do I change visibility settings for the Blue Board entries made by this user section of my profile?

You can chose to hide your clients names or location by selecting the None visibility option for these areas from the Feedback section of your Profile updater.

You can also hide the Blue Board entries made by this user section of your profile by selecting No in the Show Blue Board LWA section of the Blue Board feedback box or by clicking on the visibility toggle next to this section in your profile main page.

1.6 - How can I see my profile as visitors would see it?

To view your profile as any visitor would view it, simply click on Force visitor view at the top of your profile page. To go back, just click on Return to owner view.

1.7 - How can I change the title displayed in my profile?

In order to add/edit the title displayed in your profile, go to the Settings tab and select the Search engine settings section. In this way you can edit the title displayed in your profile or leave this field blank to use a ProZ.com search engine optimized title. Please note that search engine indexes only show up to 60 characters.

1.8 - Can I add a tagline to my profile?

Yes. You can add a short phrase that sums up your most important attribute as a service provider or outsourcer (or tagline) to show below your site name in your profile and in the directory. To enter a tagline, click on the small edit icon next to Edit your tagline, below your profile name. This will take you to the Marketing and promotion section of your Profile updater. Type in your tagline and then click on Save and update profile at the bottom of the page to save the changes.

You can also edit your tagline from your profile page, by clicking on the pencil-shaped button to the right of it.

1.9 - Can I add a user message to my profile?

Yes. To add a user message to your profile, simply click on the small note pad next to User message in your profile main page, enter your message and click on Save. Note that user messages no longer support HTML tags.

1.10 - What kinds of content (text, HTML, etc.) can I put in my profile page?

Only plain text and basic HTML can be used in profile pages. JavaScript, HTML tables, and other advanced techniques will usually not work.

1.11 - Can I use HTML in my personal information (first name, last name, username, etc.)?

No, only plain text may be used in your personal information. HTML characters such as < or > will be converted to plain text. This also applies to your keywords and tagline.

The basic rule of thumb is that if it appears only on your profile page, HTML is allowed. If it appears anywhere else on the site, HTML is not allowed.

1.12 - Can I control the language in which visitors see my profile?

Yes. Go to the Settings tab in your profile, and click on Search engine settings. Under the default language, choose the language in which you would like visitors to view your profile and check the box to force that view. Any visitor who comes from another site and is not logged in to ProZ.com will automatically see your profile in the language you chose.

1.13 - Can I accept payments from my profile?

Yes. You can accept payments directly from your profile using ProZ*Pay. You can also use other methods, as detailed in the related FAQs.

13.1 - How can I accept PayPal payments through my profile page?

First, you need to set up a Paypal account. Go to PayPal and follow their sign-up steps.

It will take from a few days to a week for your account to go through. Once it has, you simply go to your Profile updater, click on the Financial section, and then enter the email address you used to set up the PayPal account in the PayPal email space provided under Payment methods. Make sure to click on Save and update profile once you are done.

Note that you can set visibility/access permissions for your PayPal email address in your profile from your Profile updater:

1. If you select 'how to no one as visibility permission, profile visitors will not have access to your PayPal email address and will only see a PayPal accepted legend in the Pay section at the top of your profile.
   
2. However, if Show to everyone is selected, profile visitors will be able to see a link to PayPal webpage in which your PayPal email address will be shown.
   
3. Finally, if the Show to outsourcers only visibility option is selected, only visitors with company profiles will be able to link to PayPal webpage from the PayPal link at the top of your profile (and see your PayPal email address) while visitors with freelancer profiles will see the legend that is shown when selecting Show to no one visibility option.

13.2 - How can I accept Skrill payments through my profile page?

Go to your Profile updater, click on the Financial section, and then enter the email address you used to set up your Skrill account in the Skrill email space provided under Payment methods. Make sure to click on Save and update profile once you are done.

13.3 - Can I accept other payment methods through my profile?

Please contact the ProZ*Pay team or submit a support request to set up your bank account or other pay-out methods and receive payments directly through ProZ*Pay.

Alternatively, you may declare payment methods you accept from clients, including credit cards and wire transfers, and you may add Skrill or PayPal links to your profile to allow clients to more easily send payment via these methods.

1.14 - Can I receive files through my profile?

Yes. You can receive files sent to you through your profile page via the Send file option at the top of the addressee's profile page.



You will find more information about the Send file function here.

1.15 - How do I report my translation education in my profile?

To report your translation education, go to the Professional history section of your Profile updater and select the highest translation-related degree you have earned from the drop-down menu and then specify the issuing school. Finally, click on Save and update profile to save this new information.

To report language-pair specific credentials, please read this FAQ.

1.16 - How do I report years of experience in my profile?

To report your experience in translation, go to the Professional history section of your Profile updater, specify your years of experience and the year in which you started working as a professional translator and then click on Save and update profile to save this information.

1.17 - I need help with completing my profile. Who should I contact?

Please watch this video tutorial and try to apply it to your profile.

If you still need help with completing your profile, submit a support request. You can also ask ProZ.com staff to take a look at your already-complete profile and provide you with suggestions on how to improve it and make it more appealing to potential clients.

1.18 - How do I delete my profile?

You can delete your profile by going to the Settings tab from your profile page. Once you've arrived to your settings tab, you will need to scroll down and click on the link that reads Close account which then will enable to remove your profile entirely. Once you remove your profile, email notifications will automatically stop.



If you ever want to reactivate your profile, please submit a support request and provide ProZ.com staff with your login email.

2 - Profile picture

2.1 - How do I upload a profile photo or image?

The easiest way to upload or update your profile photo is by clicking directly on the photo box on your profile. This will take you to the section of your Profile updater designed for that purpose. You will be able to take a photo with your webcam or upload a file up to 1MB from your computer. If your picture is not square, you'll be offered the option to crop it.

2.2 - Is there a limit to the kind of profile image I may use?

The image(s) used in a profile should not be political, misleading or offensive in nature, and should in general respect the site's scope. Keep in mind that the image you use in your profile represents you professionally.

3 - Contact information

3.1 - How can I start completing my contact information?

To start completing your contact information, go to the Contact section of your Profile updater and enter information for the following fields:

• Email addresses
  
• Complete address (including country, state, city and postal code)
  
• Phone and fax numbers
  
• Web page URL
  
• Time zone
  

3.2 - I have edited my contact info but the quick profile does not show it.

ProZ.com utilizes more than one web server. When you uploaded new information in your Profile updater, it can take between several minutes and a half hour for it to be copied to all the web servers. During this time, you may notice a blank or outdated data where you entered the information. Please give it some time before submitting a support request.

3.3 - Can I make my email address visible in the Contact section of my profile?

No. This is designed as a means of security, to protect your address from spammers and scammers, and is why the profile email sending function (the little envelope at the top of your profile) is used. If you choose to publicly post your email address, you may do so for example in the About me section or CV of your profile. Please be aware of the risks of doing so.

3.4 - How do I add Skype to my profile page?

You can add Skype to your profile by going to your Profile updater and editing your Contact information.



To show your Skype status publicly, go to Skype > Tools > Options > Privacy in your Skype, and select the option to Allow my status to be shown on the web.

3.5 - How can I set my location in the map?

You can enter your location on the map by visiting this page and following the steps described. You can also edit your location by clicking on the edit icon below the map image in your profile.

3.6 - How can hide or show the map in my profile?

You can show or hide the map in your profile by clicking on the visibility toggle at the bottom of the map to the left of your profile page.

3.7 - Can I control the online status shown in my profile?

Yes. If you don't want your online status to show (via the P icon at the top of your profile page), you can choose to hide it from this page. You can also add, delete or hide other instant messaging icons in your profile. Remember that showing your online status can be a useful way of letting people you work with know you are available via profile mail or ProZ.com Instant Messaging.

3.8 - ProZ.com instant messenger online status is not showing in my profile. Why?

If the small P icon that shows your online status and serves as an instant messenger tool is not showing in your profile, check your instant messenger settings to make sure you have chosen to show your online status (if so, the link option next to ProZ.com Online Status should read Hide).

If the link option next to ProZ.com Online Status reads Show, click on this option and then re-fresh your profile page to confirm the icon shows (note that this change may take a few minutes). If the icon still does not show after changing your settings, please submit a support request so that staff can look into the issue further.

3.9 - How do I add a Twitter feed to my profile page?

You can add a Twitter feed to your profile in your Profile updater, under the Contact tab.

For more information on how to take advantage of a Twitter feed on your profile, please visit this forum thread.

4 - Languages

4.1 - How do I report a new language pair in my profile?

To report a new language pair in your profile go to the Languages section of your Profile updater. First, make sure that you have declared all of the languages you speak, selecting them from the drop-down menu at the top of the page.



Once all of your languages have been reported, scroll down to Language pairs and select one or more language pairs by clicking the Add language pairs... button. Select one or more services you offer in the new language pair being added and click on Save language pair(s) to finish.

4.2 - How do I change the order of language pairs reported in my profile?

To change the order of language pairs reported in your profile, go to the Languages section of your Profile updater, then click and drag each pair to the position you would like them to appear in your profile and click on Save and update profile at the bottom of the page to save the changes applied.

4.3 - How do I enter languages of interest?

To enter a language of interest in your profile, just enter a new language pair from the Languages section of your Profile updater as you would normally do (following the steps described here). Before saving the pair, check I don't work in this pair; don't show it in my profile. Select this last option and finally click on Save language pair to save the changes applied.

If you want to turn a working language pair into a pair of interest, click on Edit next to the language pair you want to change. Check I don't work in this pair; don't show it in my profile and click on Save language pair to save the changes applied.

4.4 - How do I report my native language(s)?

You can report your native language or languages (with a maximum of two) from the Languages section of your Profile updater. In the Native language field, select your native language(s) from the menu available to the left and click on Add. Then, simply click on Save and update profile at the bottom of the page to save your changes.

At the moment there is not an option to declare a third native language, nor immediate plans to add it. If it changes in the future, it will be announced in the ProZ.com forums.

If you made a mistake when reporting your native languages and need to edit this information, please submit a support request.

4.5 - Can I report my language variants?

5.1 - How can I report my language variants?

To report your language variants, head to the Languages tab of your Profile updater. When you hover over each language, you'll see a pencil-shaped button that will allow you to add variants. Reporting your variants is optional and will not affect your profile completeness.

5.2 - My language variant is not listed.

If your language variant is not listed, please submit a support request detailing the variant that you want to add.

If your language does not have any variants listed or the list is incomplete, please submit a support request with the variants that you know of and, if possible, online resources to corroborate the nature of the variant(s) and make sure that the information is as complete as possible.

5.3 - Can job posters filter by this information?

No, at this time it is not possible to use language variant filters in the job posting form. However, it is now possible to filter directory searches by language variant, from ProZ Find™.

5.4 - I am proficient in multiple variants of my language, which should I add?

You should add those variants that you are most comfortable with. In many cases these will be the ones that you have worked with the longest, but may in fact be those that you currently use on a daily basis. You can indicate your level of familiarity from a drop down menu when adding or editing your language variants.

4.6 - Verificación de Idioma Materno de Proz.com

6.1 - Necesito declarar un segundo idioma materno o cometí un error al ingresar mi(s) idioma(s) materno(s).

Para pedir ayuda, envíe una solicitud de asistencia indicando la razón por la cual desea restablecer sus idiomas maternos.

6.2 - ¿Qué es la Credencial de Hablante Nativo de ProZ.com?

La Credencial de Hablante Nativo (CHNP) es un icono que indica que un miembro es hablante nativo de un idioma en particular.



Al pasar el ratón sobre el icono, o al hacer clic sobre el mismo, se podrá ver información adicional.

6.3 - ¿Qué significan los íconos de distintos colores?

Se utiliza un ícono dorado de Hablante Nativo de Proz.com para representar los idiomas maternos que fueron verificados por el sistema Verificación de Idioma Materno gestionado por la comunidad, o por un miembro del personal de Proz.com en el caso de miembros con un único idioma declarado (tenga en cuenta que una vez declarado el idioma materno, no es posible cambiarlo).





Se utiliza un ícono plateado de Hablante Nativo de Proz.com para representar los idiomas maternos que los usuarios declararon pero que no fueron verificados por el sistema Verificación de Idioma Materno gestionado por la comunidad.

6.4 - Soy hablante nativo de un único idioma. ¿Cómo obtengo la credencial?

Los miembros de Proz.com con un único idioma materno deberán simplemente declarar ese idioma. Si ya declaró su idioma antes de cambiar su membresía a la categoría Membresía Profesional, envíe una solicitud de asistencia indicando que desea restablecer su idioma materno para su correspondiente verificación.



Para declarar su idioma materno, vaya a la sección Idiomas en la pestaña Actualizar Perfil, seleccione su idioma materno en el menú despegable ¿Cuál es su idioma materno? y haga clic en Añadir. Una vez que se haya marcado el idioma como Materno en la lista, haga clic en Guardar y actualizar el perfil en la parte inferior de la página, para guardar su selección.



Todos los usuarios de Proz.com que no sean miembros y que tengan más de un idioma materno registrado, pueden solicitar la verificación utilizando el sistema Verificación de Idioma Materno.

6.5 - ¿Cómo puedo obtener la CHNP en más de un idioma?

Como se puede ver al ingresar en la sección Idiomas de la pestaña Actualizar perfil, tiene la opción de Solicitar verificación en el lado derecho.

También puede acceder directamente al sistema Verificación de Idioma Materno, gestionado por la comunidad.

El procedimiento es muy sencillo y lo único que se requiere es que realice una breve grabación, hablando de manera informal sobre algún tema de su elección. Su solicitud será evaluada luego por lo menos por 3 colegas nativos, y el discurso será considerado nativo si varios miembros de Proz.com, nativos del mismo idioma, lo consideren como tal.

Los usuarios de Proz.com que sean miembros Plus, así como aquellos que hayan participado en el programa verificando los idiomas nativos de tres o más colegas podrán enviar su solicitud.

6.6 - How many native languages can be reported?

At the time being, only two native languages can be reported. There are no immediate plans to add a third language.

6.7 - ¿Qué definición de "hablante nativo" se usa?

El sistema Verificación de Hablante Nativo, en lugar de imponer una definición de persona nativa, deja esta elección en manos de los miembros. Otros miembros de Proz.com con la misma lengua materna evaluarán el habla de un candidato, estableciendo si esta persona es nativa de acuerdo con sus propias definiciones. Cuando se rechaza una solicitud, el candidato podrá ver los comentarios que le ha hecho la persona que lo examinó, explicándole la razón por la cual se consideró que su habla no suena nativo.

6.8 - ¿La Verificación de Hablante Nativo de Proz.com demuestra que alguien es o no un buen traductor?

En absoluto. La lengua materna es sólo un factor que el cliente puede considerar cuando busca un traductor o intérprete. Generalmente no es el factor más importante.

6.9 - ¿Cuánto cuesta solicitar la Verificación de Hablante Nativo de Proz.com?

Solicitar la CHNP es gratis. La comunidad gestiona la verificación y todo usuario que revisa tres o más solicitudes puede presentar la suya propia. Los miembros Plus, en cambio, no necesitan evaluar solicitudes para presentar la suya.

6.10 - Mi solicitud para la Verificación de Idioma Materno se encuentra pendiente. ¿Cuánto tiempo llevará su revisión?

El sistema Verificación de Idioma Materno está gestionado por la comunidad. Esto significa que las revisiones dependen exclusivamente de la voluntad de la comunidad y su disponibilidad para escuchar las solicitudes y ofrecer comentarios al respecto. Para los idiomas pertenecientes a pequeñas comunidades, este proceso puede llevar incluso más tiempo.

5 - Services

5.1 - How can I report the services I offer?

To report the services you offer, simply go the Services & offerings section of your Profile updater and select the services you offer from the list to the left and click on Add. Once you have added your services to the list to the right, click on Save and update profile at the bottom of the page to save your services. As with all sections of your profile, you can drag-and-drop your reported services to list them in order of relevance.



You will then be able to report the services for each specific language pair, from the Languages section of your Profile updater. You can find more detailed instructions in this FAQ.

5.2 - How do I add a monolingual service?

Some users may choose to add monolingual services in their profiles, including checking/editing, voiceover, education, transcription, etc. To do this, simply go to the Languages section of your Profile updater, click on Add new pair and choose the same language in both the Source language and Target language drop-down menus.

Then, check all the appropriate boxes to indicate the services you perform for this monolingual language pair, and click on the Add pair button.

If you check your profile then, you will see under your profile picture that a Language (monolingual) has been added.

5.3 - Why is it important to report services offered?

Your profile is your public face at ProZ.com. It serves as your business card and directory listing, and is the first impression of you that colleagues and potential clients will have when they find you at ProZ.com. In addition to finding your profile via ProZ.com, there is also a good chance that potential clients will find your ProZ.com profile when seeking language professionals using search engines such as Google or Yahoo! —provided that you optimize your profile accordingly. So, by reporting in your profile the services you offer, you increase the chances of showing as part of search results when potential clients search by keyword (eg. translation, interpreting, training, etc.).

Also, reporting services in your profile allows you to be notified of recent job postings in the language pairs and the fields you have reported in your profile. For information on the criteria taken into account for job notifications, see this FAQ. To set your job notification preferences, visit your Jobs dashboard.

Finally, remember that to be able to quote on jobs and show up in the directory, you must have reported in your profile the service specified by the outsourcer in the job posting or in the directory search.

5.4 - Why am I not listed as an interpreter/proofreader/copywriter?

Please check that you have added all your services to the Services & offerings section of your Profile updater. To improve your directory position, place your most important service(s) at the top of this list. Make sure to click on Save and update profile once you are done.



Be sure to declare your language pair-specific services too. Declaring these services is key to connecting with clients. Go to your Languages tab to edit this. When you add a new language pair using the Add language pairs... button, make sure to check every service you offer in that particular language pair.



If you have already reported a language pair, click on the pencil-shaped button to the right to edit it.

5.5 - How can I report software / CAT tools I use in my profile?

You can report any software or CAT tool you use in the Services & offerings section of your Profile updater. Just select a software from the list available to the left in the Software / CAT tools section and click on Add. You can select multiple items by using the keys CTRL and shift. Once you have added all the software tools you want to report to the list on the right, just click on Save and update profile at the bottom of the page. If the CAT tool or software you want to list is not provided, use the Add CAT tool / software not listed field to report such tools.

5.6 - I am SDL Trados Certified. How do I show it on my profile?

If you are SDL TRADOS Certified, you can show it in your profile under the Services tab. To do so, you must first add SDL Trados to your list of supported software in the Services tab, following the instructions in this FAQ. When the page refreshes, you will see an option to show your SDL Trados Certification on your profile. By adding the link to the certificate in your SDL account, you'll give clients the option to click on it and corroborate your certification.



To learn more about SDL Trados Certification visit this FAQ.

6 - Fields of expertise

6.1 - How can I add and edit my fields of expertise in my profile?

To report fields in your profile, go to the Services & offerings section of your Profile updater. To report General fields simply select a field from the list to the left and click on Sometimes to have the chosen field(s) added to the list of general fields that you work in. Once you have checked all the general fields you want to report, just click on Save. To edit your fields, click on the pencil-shaped button at the bottom right corner, and remove them by marking Never.




To report specialty, working and interest fields, select each field from the list available in the Detailed fields section. You can select multiple fields at a time. To remove them, hover over each field and click the x. To improve your directory position, place your most important field(s) at the top, by dragging-and-dropping.

6.2 - Can I change the order of fields reported in my profile?

Yes, you can change the order of specialty, working and interest fields you have reported in your profile from the Services & offerings section of your Profile updater. Just click on each field and drag it to the position you would like it to occupy in the list of fields. Remember to click on Save order at the bottom of the list after moving each field.

6.3 - ¿Cómo se clasifican los campos de especialización en Proz.com?

En ProZ.com se usan muchas estructuras de categorías con el propósito de clasificar los trabajos publicados, las preguntas terminológicas, los campos de especialización personales, glosarios, entre otras. Existen dos estructuras principales: las categorías generales de ProZ.com (9 de ellas), y las categorías detalladas (más de 100).

6.4 - What are the detailed categories of expertise?

The detailed categories are a subject classification system developed based on the keywords used in a free entry box to describe the fields of KudoZ questions asked.

This more detailed category structure has been created with the following aims:

• Providing a means of expressing specific areas of expertise in profiles, jobs and directory searches.
  
• Providing finer KudoZ categorization, enabling more targeted emailing and, eventually, user download of field-specific glossaries.
  

6.5 - ¿Cómo se determinaron los campos?

Ambos grupos de disciplinas se crearon después de un análisis de los patrones de uso dentro del sitio. Las categorías generales son las categorías generales principales en las que se publicaron los trabajos durante un período de revisión. Las categorías detalladas son las categorías detalladas principales en las que se publicaron los términos KudoZ durante un período de revisión.

6.6 - Los campos de trabajo no parecen tener sentido alguno.

La taxonomía de los campos de trabajo usada en ProZ.com refleja las características del mercado. No se ha hecho ningún intento de someterla a un riguroso análisis académico.

6.7 - Why is my specialty not available?

If you can't find your specialty, please submit a support request indicating which one you would liked added and then we will add it to our task list for development. Note that it is unlikely that a category would be added based upon a single request. But requests for additional categories, coupled with ongoing review of site usage patterns, will determine future changes to the category structure.

6.8 - ¿Por qué unas categorías se muestran dos veces, tal como "coches" y "automóviles"?

Porque un número significativo de personas indicaron el nombre del campo en cada una de esas formas durante el período de revisión. Para evitar que se separe de información similar (por ejemplo, los términos KudoZ), estas categorías idénticas (o casi idénticas) se colocan juntas en la base de datos, por lo que no importa si indica que una pregunta es sobre "coches" o "automóviles", pues se tratará y se mostrará exactamente de la misma manera.

¡La mejor manera de trabajar con la estructura de categorías detalladas es no analizarla demasiado!

6.9 - How many general, specialty, and working fields can I enter in my profile from the Fields of expertise page?

You are allowed to enter up to 10 specialties, 30 working fields, and up to 8 of the 9 general fields available. Only 5 or less from the general field will appear on your profile page. However all your specialty fields will appear on your profile page, and your working fields will appear collapsed, available under a More button.

6.10 - What is the difference between Specialty fields and Working fields?

Specialty fields are also working fields, but they are fields in which you specialize or do your best work. If your top area is, say, medicine, you should make sure it is listed as your top specialty, and you should consider accompanying this with sample translations related to medicine in your profile. Outsourcers can look for language professionals by specialty fields, so this can be important in meeting potential clients.

6.11 - Does the order of my specialty fields affect my directory positioning?

The ten fields that you have reported first will be considered your specialty fields. The following thirty fields will be considered your working fields, and the remaining fields will be considered interest fields. In directory searches for specialists in a field, those who have reported that field in their top-ten will have preferential positioning over those who marked it as working. Those who placed it between the 11th and 40th spots will in turn be given a priority placement over the users who reported it as interest.

6.12 - Why can't I enter more than 10 specialty fields (and 30 working fields)?

It is possible to select 10 specialty fields and 30 working fields, which means you may appear in the directory for a total of 40 fields. While we recognize that there are translators who are able to work in more fields, users are asked to select their best 10 (and after that, their next-best 30). ProZ.com is based on the idea of specialized translation and this system is designed around the idea that one can only be a specialist in so many fields at once.

6.13 - Why aren't my detailed fields of expertise displayed on my profile page?

Only the specialization fields that you select as specialty and working will appear on your profile page —that is, the first 40 fields you selected.

7 - Credentials

7.1 - ¿Qué es una "credencial"?

Varias asociaciones, centros educativos y otras organizaciones de todo el mundo ofrecen a los traductores lo que ProZ.com generalmente denomina como "credenciales". Esto puede incluir "certificaciones", "títulos" u otros tipos de cualificaciones.

7.2 - ¿Cómo se usan las credenciales en ProZ.com?

Los miembros pueden indicar que han obtenido esas credenciales en la página de su perfil. En consecuencia, aquellos que publican trabajos pueden restringir su anuncio para aquellos miembros con credenciales. (No restringirán los anuncios para aquellos con credenciales verificados). Las búsquedas en el directorio se pueden limitar a aquellos con credenciales declaradas o verificadas.



Tenga en cuenta que no existe un estándar uniforme para las credenciales de los traductores. Además, las credenciales no están disponibles en todas las combinaciones de idiomas y puede ser difícil obtener las credenciales para aquellos que viven en ciertas áreas. Se recomienda que la opción para restringir los anuncios o las búsquedas en el directorio por credenciales declaradas se utilicen de forma selectiva y solo para las combinaciones de idiomas principales.

7.3 - ¿Cómo presento mis credenciales?

Para presentar las credenciales, primero debe ir a Actualizar perfily pulsar en "Añadir credenciales" junto a la combinación de idiomas correspondiente de las indicadas en la sección Pares de idiomas. Se abrirá una ventana para poder presentar cualquier credencial profesional, certificados o acreditaciones de autoridades reconocidas.



Nota: Asegúrese de que lo hace para ambos pares de idiomas (si procede).



Cuando haya hecho esto con todas las credenciales, éstas aperecerán en su perfil en la sección "Credenciales".

7.4 - ¿Tengo que enviar una copia de las credenciales para verificarlas?

El filtro de credenciales utilizado en los trabajos se basa solo en si ha declarado sus credenciales. Verificar las credenciales beneficia al perfil y es un seguro adicional para potenciales clientes.



Nota:si declara una credencial, se le puede pedir que verifique la existencia de dicha credencial a su nombre. Si no puede verificar la credencial que ha declarado, podrá ser eliminada de su perfil.

7.5 - ¿Cómo puedo hacer que se verifiquen mis credenciales?

ProZ.com verifica las credenciales relacionadas con los idiomas que declaran los miembros de ProZ.com. En este momento se pueden verificar las siguientes credenciales:

• Acreditaciones emitidas por autoridades, tales como: AAIT, AAIC, CTA, entre otras.
• Credenciales académicas relacionadas con idiomas/Títulos universitarios emitidos por instituciones educativas acreditadas
  
  En primer lugar, presente las credenciales en "Actualizar perfil" pulsando en "Añadir credenciales" junto a la combinación de idiomas correspondiente de las declaradas en "Pares de idiomas" . Se abrirá una ventana para poder presentar cualquier credencial, certificado o acreditación de autoridades reconocidas.
  
  
  
  Segundo, adjunte una copia de los credenciales a través de nuestro sistema de asistencia en línea, que es la manera más rápida para verificar las credenciales. Envíe una una solicitud de asistencia con el archivo adjunto ahora.
  
  
  
  También se pueden enviar copias de las credenciales (incluida una traducción al inglés, si procede) a ProZ.com, por uno de los siguientes medios:
  
  
  
  
  • Por correo:
    
    calle 48 N. ° 726, 4. ° piso
    
    (1900) La Plata
    
    Buenos Aires
    
    Argentina
  
  
  
  • Fax: +54-221-4251266
  
  
  Si se envian las copias por correo o fax, enviar una solicitud de asistencia para verificar credenciales.
  
  

• 7.6 - ¿ProZ.com verifica la membresía en organizaciones o asociaciones?

  ProZ.com no puede verificar la membresía en organizaciones o asociaciones ya que en general son temporales y sujetas a cambios.

  
  

• 7.7 - ¿Proz.com verifica cartas de referencias de colegas o empleadores?

  No. Sólo se pueden verificar las acreditaciones emitidas por autoridades y las credenciales/títulos relacionadas con los idiomas emitidas por instituciones educativas acreditadas.

  
  

• 7.8 - I took a language course or exam. Can I declare it as a credential?

  Yes, you can declare your language courses and exams, but these will be monolingual credentials. This means that they prove your proficiency in a single language, not your ability to translate between a specific combination of languages.
  
  For example, if you took an English course, you can declare it under English (monolingual) in your profile. You may need to add the monolingual entry to your list of languages and refresh the page, first.

  
  

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• 8 - Continuing professional development (CPD) tracker

  You can report and track all of your continuing professional development (CPD) activity through your ProZ.com account. You can keep it as a register just for yourself, or display it as another way to differentiate yourself to potential clients and collaborators. Paying ProZ.com members also have the ability to add certificates of completion where relevant, and request verification of CPD items from ProZ.com staff.
  
  To get started, go to your ProZ.com profile. Between the sections for CV/Resumé and Professional practices, you will find a link to your CPD display (hidden by default).
  
  
  
  You can toggle visibility there, to make this visible from your profile. To add CPD items and see your CPD display, just click on the link in your profile. You can also right click and copy the link if you wish to share a direct link to your CPD display with others, link to it from your website, etc. From your display page, you will see the option to add new entries. If you take a ProZ.com training course from now on, those will be added automatically upon completion, and if you are a paying member, they will be added together with your certificate of completion, and marked as verified.

• 8.1 - What kinds of activities can be reported as continuing professional development (CPD)?

  At the moment, there are nine different categories of CPD available:
  
  

• Courses
  
• Exams
  
• In-person events
  
• Online events
  
• Volunteer/pro bono work
  
• Mentoring
  
• Publishing (articles)
  
• Publishing (books)
  
• Presentations and papers
  
  

• 8.2 - Can I report paid projects I've worked on, or training classes I've given?

  In general, no. ProZ.com provides ways of reporting and using commercial work you have done to attract potential clients (for example, via the "What I am working on" and project history features), and if you provide paid training to others you can also leverage that through ProZ.com already. For the most part, to be considered CPD, the activity or work should be non-commercial.

  
  

• 8.3 - Can I report courses/credentials which are not purely linguistic in nature?

  Yes. Some activities which may not be purely related to translation or interpreting can still form part of your CPD. For example, if you specialize in technical translations, courses taken, events attended, or credentials achieved in that field are proof of your continuing professional development in the field in which you provide your linguistic services, and they can be reported and may be eligible for verification as well.
  

  
  

• 8.4 - Can I report language learning courses?

  For the moment, no. Since language learning courses generally represent efforts which are pre-commercial work in that language, they are not included for now. From a potential client standpoint, whether you are learning Japanese or not is of little interest, as opposed to showing you are already proficient enough to work commercially in Japanese and are improving your skills in, say, interpreting in Japanese, or in the Engineering field in that language.

  
  

• 8.5 - Can I report CPD activities I have done through other organizations or programs which offer or track CPD?

  Yes. The purpose of the ProZ.com CPD system is to allow you to track all of your continuing professional development in one place, and to use that as one more way of differentiating yourself to potential clients if you so choose (or however else you see fit).

  
  

• 8.6 - What kinds of mentorships can be reported?

  Any mentorship performed under a program which provides some kind of formalized structure to a mentor pairing can be reported. For verification purposes, you may need to submit proof of the pairing, duration of the mentorship, etc.
  
  If you have performed a mentorship outside of a formal mentorship program, you can apply to register that mentorship with ProZ.com by contacting the support team. You and your mentee will be asked to fill out a report which documents the mentorship so that ProZ.com staff can verify the pairing. If you are actively mentoring, you may be asked to register the pairing using the tools available in the Mentoring Pool.

  
  

• 8.7 - What about memberships in organizations?

  Memberships can already be reported in your profile in the Memberships section, and are not part of your CPD. Some activities in which you engage as a member of different organizations, or in order to maintain membership there, may be considered as CPD, however.

  
  

• 8.8 - If I add a certificate of completion to a CPD entry, who can see that certificate?

  Your certificates of completion will be visible to you and to staff. They are used to verify entries, and for the moment are not displayed publicly (if that becomes an option later on, you will be able to choose if you display them).

  
  

• 8.9 - How will reporting and verifying CPD benefit me?

  If you do continuing professional development on at least an informal basis, it is nice to be able to keep track of it and have it in mind when lining up your professional objectives.
  
  In terms of using CPD to increase your client contact, think of it as one more way of differentiating yourself. Potential clients will be able to see that you are actively working to improve your skills and services when they visit your profile.

  
  

• 8.10 - How does the ProZ.com CPD point system work?

  When you add CPD activity, it is eligible for ProZ.com CPD points. Here is how it works:
  

  
  
  • When a CPD activity you have added has been verified, the points allotted for that activity will also be shown next to the entry.
    
  • If a CPD entry has not been verified, you will only see the potential points which would be allotted upon verification (these potential points are not displayed publicly).
    
  • CPD points will tally up on a yearly basis and be displayed as "ProZ.com CPD points" for each year and each category, as well as appearing in the general overview of your CPD at the top of your display page.
    
  
  Remember that CPD entry verification is available for paying ProZ.com members, so earning verified points will also be restricted to those who are members. Non-members will only see potential verified points.
  
  Points are assigned per activity like this:
  
  
  
  • Online events: 1 point per hour (limit of 5 points per event)
    
  • In-person events: 2 points per hour (limit of 10 points per event)
    
  • Courses: 1 point per hour per course completed (limit of 3 points per course)
    
  • Pro bono work: 1 point per 3,000 words or 1 point per hour if the work is interpreting
    
  • Articles: 2 points for every article published
    
  • Presentations/papers: 3 points per (unique) presentation given or per paper published
    
  • Exams/certifications: 5 points
    
  • Books: 5 points per book published
    
  • Mentorships: 6 points for every mentorship completed
    
  
  

• 8.11 - What are CPD points used for?

  At the moment, no plans have been made for the application of the CPD point system. Since entry verification (and therefore points) is limited to paying members, only a relatively small population of the ProZ.com community has access to it. For now, the plan is to let the CPD system work on its own and make improvements where needed. You can use the points earned from verified entries in the same way as you can use your CPD dashboard as a whole: as one more indicator to potential clients and collaborators that you are performing certain activities outside of your commercial work to improve and keep yourself up to date as a professional.

  
  

• 8.12 - I don't want to participate in the CPD feature at ProZ.com.

  No problem! Some people don't do CPD, either because they don't have the time, or because they don't have the desire to. By default, the link to your ProZ.com CPD display is hidden in your profile, and you can show or hide it at will (you can also choose to enter CPD activities but hide them so that they are only visible to you). The CPD feature is there for those who are doing CPD activity and wish to make use of it.

  
  

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• 9 - Verified Identity Program

• 9.1 - ¿Qué es el programa de verificación de identidad?

  El personal de ProZ.com, los moderadores y otros voluntarios han completado un programa para confirmar la identidad de los usuarios interesados.
  
  
  
  Si aparece una marca de verificación en el perfil de un usuario significa que la identidad de esa persona se verificó. Al pulsar en la marca de verificación verá más información. Tener acceso a esta información puede resultar útil para evaluar los riesgos que puede entrañar una nueva relación en línea.
  
  
  
  El propósito de confirmar la identidad de los miembros es incrementar la mutua confianza en el sitio, en particular entre usuarios que no se conocen personalmente.

  
  

• 9.2 - ¿Qué puedo hacer para que se verifique mi identidad?

  El formulario de verificación de la identidad ofrece dos formas de identificar la identidad.
  
  
  
  Una manera de conseguir que se verifique su identidad es haber conocido en persona a un miembro del personal de ProZ.com, un moderador o un miembro este autorizado para verificar identidades. (En el formulario de solicitud se incluye una lista de las personas autorizadas para verificar la identidad. Sólo se considerarán las reuniones en persona).
  
  
  
  La otra manera en la que se puede verificar su identidad es si realiza una compra utilizando una tarjeta que tenga el mismo nombre que el de la página de su perfil. Si compra la membresía del sitio, su identidad se verificará automáticamente si cumple todos los requisitos (ver 1.7). Si quiere que se verifique su identidad sin necesidad de adquirir la membresía, puede realizar un pago único y no reembolsable por USD 5. Asegúrese de que la tarjeta de crédito está a su nombre y que éste sea el mismo que el que indicó en su perfil en la sección "nombre real" (tanto si opta o no por mostrar su nombre real a los demás).
  
  
  
  En la actualidad no existe otra forma de verificar la identidad, incluido el fax, etc.
  
  
  
  Nota: En la actualidad solo se acepta el pago con tarjetas de crédito y PayPal para verificar la identidad.

  
  

• 9.3 - ¿Cúal es la duración del programa de verificación?

  Llevará varios meses verificar la identidad de un porcentaje significativo de integrantes de la comunidad ProZ.com. Hasta entonces, los usuarios a los que se les ha verificado la identidad no disfrutarán de beneficios especiales.
  
  
  
  Una vez que se hayan verificado un número considerable de perfiles, se mostrarán las marcas de verificación en la página del perfil y en distintos puntos a través del sitio.

  
  

• 9.4 - ¿Por qué mi identidad ya no está verificada?

  Si cambia su nombre o apellido(s) en su perfil una vez que se ha verificado su identidad, se revocará la verificación. Para volver a verificarla, necesitará enviar un a solicitud de asistencia.

  
  

• 9.5 - ¿Cómo puedo verificar mi identidad en un powwow?

  Para que un miembro autorizado para verificar identidades pueda hacerlo en un powwow, deberá mostrarle una forma de identificación con foto cuando se vean en persona.
  
  
  
  Al igual que con otros métodos de identificación visual, el nombre en la identificación debe coincidir con el nombre real que se indicó en el perfil. Pero a diferencia de otros métodos llevados a cabo por el personal del sitio, también se debe elegir mostrar el nombre real en el sitio. De lo contrario, el miembro no será capaz de ver el nombre y compararlo con el nombre en la identificación. Una vez que se ha verificado la identidad, se podrá optar por ocultar el nombre real.
  
  
  
  El nombre real se puede modificar desde el perfil seleccionando "Mi ProZ.com-> Preferencias-> Mis datos personales" en el menú.
  
  
  
  Se puede elegir entre mostrar u ocultar el nombre real en el perfil seleccionando la opción "Mi ProZ.com-> Mis Preferencias-> Perfil básico" en el menú.
  
  
  
  Cuando se muestre el nombre real en el sitio, podrá conocer a un miembro con autoridad para realizar identificaciones y mostrarle la identificación con foto, también se puede enviar una solicitud a esa persona desde el sitio para que verifique su identidad. Para ello, vaya a VID .
  
  
  
  En el formulario de verificación, seleccionar la opción "conocí en persona" y el nombre de la persona con la que se vio de la lista desplegable de miembros autorizados. (Si el nombre de la persona no está en la lista, no está autorizado.) A continuación, indicar la fecha y el lugar en donde se vieron y enviar el formulario. La persona recibirá la solicitud por correo electrónico para verificar su identidad.

  
  

• 9.6 - ¿Cómo puedo recibir la autorización para verificar las identidades de otros usuarios?

  Si su identidad ya ha sido verificada, puede solicitar la autorización para verificar la identidad de otros usuarios enviando una solicitud de asistencia

  
  

• 9.7 - He pagado con tarjeta de crédito pero mi identidad aún no ha sido verificada.

  Cuando se solicita la verificación utilizando la opción de pago, el nombre del perfil en "Nombre real" debe coincidir con el nombre de la tarjeta de crédito o el de la cuenta de Paypal.
  
  Proz.com utiliza esta información para comprobar que el nombre del perfil es el mismo que el de la tarjeta de crédito o cuenta Paypal.
  
  Si por cualquier razón la información no coincide, no se verificará la identidad.
  
  La verificación de identidad es un asunto muy delicado ya que Proz.com está declarando ante toda la comunidad que es usted la persona que dice ser, por esta razón se necesita la confirmación de la tarjeta de crédito.
  
  En la actualidad, solo se aceptan pagos por medio de tarjetas de crédito o Paypal para la identificación de la identidad.

  
  

• 9.8 - I received a message stating that my identity could not be verified. Why?

  If you have a "Translation company" account type, your identity will not be verified. Since the purpose of confirming members' IDs is to increase mutual trust across the site, in particular among users who don't know each other personally, only "Freelancer", "Freelancer and outsourcer" and "Student" accounts will be considered for ID verification.
  
  Also, if you applied for verification using the payment method and the name on the account you are using to pay does not match the name in your profile (or you have not entered any name in your profile), then your identity will not be verified.

  
  

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• 10 - Rates

• 10.1 - ¿Cómo indico mis tarifas?

  Las tarifas se indican en la página Actualizar perfil aquí). En la sección 6, "Tarifas por defecto", se pueden indicar las tarifas, la divisa y la visibilidad, y también aplicar esta información a todos los pares de idiomas del perfil. Una vez que se indicaron las tarifas por defecto, se puede editar las tarifas individuales de cada par de idiomas.

  
  

• 10.2 - ¿Por qué es bueno para mí?

  Precisar el rango de tarifas facilita a los clientes decidir si considerarían trabajar con usted. Si establece un rango de tarifas, no se le enviarán notificaciones de trabajos con tarifas inferiores a la suya. También podrá comparar sus tarifas con la información conjunta de otros profesionales que trabajan con su par de idiomas.
  
  Además, al precisar el rango por el que está dispuesto a trabajar, ofrecerá una valiosa información que se utilizará para formar a los clientes. Por ejemplo, si un cliente quiere anunciar un trabajo por 0,001 céntimos por palabra (una tarifa muy baja), se le mostrará la información que incluye el porcentaje de profesionales que no están dispuestos a trabajar por esa tarifa. Esto ayuda a evitar ofertas que no son razonables.

  
  

• 10.3 - How do I enter rates for each language pair reported in my profile?

  You can enter language-specific rates by visiting your Profile updater and clicking on "Edit rates" next to each language pair in the Languages section. A window will pop-up allowing you to enter custom rates for each language pair.

  
  

• 10.4 - Can I report any surcharges, discounts or minimum charges aside from rates?

  Yes. You can report rate conditions through the Rate conditions page.
  
  

  
  

• 10.5 - How can I show / hide rates in my profile?

  You can set visibility permissions for your rates in the Financial section of your Profile updater.

  
  

• 10.6 - ¿Qué son las tarifas mínimas y esperadas?

  Se le solicitará que indique tarifas mínimas y esperadas.
  
  
  
  Los valores mínimos se refieren a la tarifa mínima que aceptaría por un encargo de traducción. No recibirá notificaciones de anuncios de trabajos con tarifas inferiores a su valor mínimo.
  
  
  
  La tarifa esperada es la tarifa que ofrecerá cuando se le presenta un encargo de traducción con estos criterios:
  
  *Se trata de un tema con el que está familiarizado
  
  * No exige gastos extraordinarios (gastos de desplazamiento, software, diccionarios, etc.)
  
  
  
  La tarifa esperada es aquella que muestra en su CV o página web personal a clientes potenciales.

  
  

• 10.7 - Where can I include any sucharges, discounts, or minimum charges?

  You can list any adjustments you tend to make for special conditions when invoicing here.

  
  

• 10.8 - ¿Por qué debería insertar mis tarifas?

  Ventajas de especificar una gama de tarifas.
  (1) Hace más fácil que los clientes consideren trabajar con usted.
  (2) No recibirá notificaciones con tarifas inferiores al mínimo especificado.
  (3) Podrá comparar sus tarifas con los datos conjuntos de otros profesionales en su par de idiomas.
  
  Además, al incluir las tarifas por las que se está dispuesto a trabajar, se ofrece una información valiosa que se utilizará para educar a los clientes. Por ejemplo, si un cliente quiere anunciar un trabajo por 0,001 céntimos por palabra (una tarifa muy baja) se le mostrará la información que incluye el porcentaje de profesionales que no están dispuestos a trabajar por esa tarifa. Esto ayuda a evitar ofertas no razonables.

  
  

• 10.9 - Estoy apenas empezando como un traductor autónomo. ¿Cuál debería ser mi tarifa?

  La tarifa depende de su ingreso deseado, su productividad, la cantidad de vacaciones que desea y otros factores. Use calculadora de tarifas para calcular sus tarifas.

  
  

• 10.10 - ¿Es obligatorio indicar mis tarifas?

  No es obligatorio indicar las tarifas. Y, si se hace, no tiene por qué hacerlas visibles para los demás.
  
  
  
  Si no se quiere indicar una gama de tarifas específica, se puede añadir una advertencia como "Las tarifas son solamente indicativas y están sujetas a cambios una vez que se ha revisado el proyecto".

  
  

• 10.11 - ¿Qué tarifas se solicitan? ¿Puedo ver información conjunta?

  Se pueden visualizar las tarifas indicadas por la comunidad de ProZ.com en esta página o utilizando el enlace "Ver tarifas" del menú. Limitaciones:
  
  
  
  

  • Disponible para Miembros del sitio only
  • Disponible solo para las cuentas de 'Profesional' y 'Profesional y compañía'
  • Debe introducir sus tarifas
  • Podrá ver las tarifas de hasta 5 de sus pares de idiomas.
  
  

• 10.12 - How is my maximum rate calculated?

  Your maximum rate is calculated automatically based on the minimum rate you entered in your profile. It is 2.5 times the minimum rate. Note that as with all rates you enter, a lower or higher rate can always be negotiated after you are chosen to complete an assignment.

  
  

• 10.13 - Indiqué mis tarifas pero aún sigo recibiendo algunas ofertas de trabajo que ofrecen una tarifa inferior a mi tarifa mínima. ¿Por qué?

  No todos los trabajos siguen el formato de "[X] por [palabra|hora|total] en [divisa]". Algunos trabajos especifican líneas en lugar de palabras, los trabajos continuados o en plantilla normalmente ofrecen distintos precios, etc. Para dar cabida a estas distintas situaciones, los anunciantes pueden elegir entre incluir el precio en el formato estándar o utilizando un cuadro de texto sin formato. No se pueden revisar los trabajos que utilizan el cuadro de texto sin formato, por lo tanto, se enviarán las notificaciones aunque ofrezcan tarifas inferiores a su mínimo.

  
  

• 10.14 - ¿Por qué ProZ.com no establece una tarifa mínima para servicios de traducción?

  Vea http://www.proz.com/faq/jobs#jobs_minimum_rate

  
  

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Main - Top




• 11 - WWA (Willingness to Work Again) or translator feedback

• 11.1 - ¿Qué es el sistema WWA?

  Es una herramienta de ProZ.com que le brinda a los traductores, a los intérpretes y a otros proveedores de servicios una manera de solicitar comentarios sobre el "deseo de volver a trabajar" ("WWA") de los clientes y colegas, y de exhibirlos en sus perfiles .
  
  Los usuarios del sitio pueden solicitar comentarios de los clientes y los colegas con quienes trabajaron. Los colegas y los clientes pueden responder a estas solicitudes brindando comentarios. También pueden tomar la iniciativa para brindar comentarios públicos sobre los proveedores de servicios con quienes trabajaron.
  
  La página de WWA posee una interfaz especial para aquellos que desean solicitar comentarios WWA o brindarlos.

  
  

• 11.2 - ¿Cómo está compuesta una entrada WWA?

  Una entrada está compuesta por tres partes:
  1. La expresión del cliente/agencia de su "deseo de volver a trabajar" (WWA), con un "sí" como respuesta a la pregunta "¿le asignaría trabajo a este proveedor de servicios nuevamente?")
  2. Una línea breve que acompaña el "sí" (opcional)
  3. La respuesta de una línea del proveedor de servicios a la respuesta del cliente (opcional)

  
  

• 11.3 - ¿Para que sirven las entradas sobre WWA?

• Los dueños de perfiles tienen la opción de mostrar sus comentarios en el margen superior derecho de sus perfiles para atraer a los clientes potenciales que visitan sus perfiles.
  
• Un traductor o intérprete que optan por mostrar las entradas sobre WWA "sí" de clientes satisfechos anteriores, pueden estar en una mejor posición para lograr que los clientes potenciales nuevos se conviertan en clientes reales, para justificar las tarifas superiores a la media, para atenuar la necesidad de realizar pruebas de traducción, etc.
  
• Tener entradas sobre WWA es una de los criterios de búsqueda que pueden usar los clientes potenciales para encontrar traductores e intérpretes en el directorio de ProZ.com.
  
• Estos opiniones también sirven para que los clientes puedan evaluar el riesgo cuando intentan encontrar proveedores de servicios nuevos.
  
  

• 11.4 - ¿Cuáles son las condiciones por las cuales un cliente puede solicitar/hacer una entrada WWA ?

  El cliente debe haberle asignado trabajo remunerado al proveedor de servicios al menos una vez. No se permiten las entradas WWA basadas en pruebas de traducción o cualquier otra interacción preliminar.
  
  El término "cliente" se usa aquí de manera amplia para referirse a cualquier persona que asigne trabajo remunerado. Esto comprende no sólo a las agencias de traducción y clientes finales, sino también a los traductores e intérpretes que envían trabajo a sus colegas cuando están ocupados.
  
  Un cliente puede otorgar sólo una entrada WWA para cada proveedor de servicios con quien trabajó. Sin embargo, gerentes de proyectos diferentes de una misma agencia pueden indicar su opinión sobre el proveedor de servicios que trabajó en sus proyectos.

  
  

• 11.5 - Can I request feedback from different project managers I have worked with in the same company?

  Yes.

  
  

• 11.6 - How can I help identify the maker of a feedback entry?

  When possible, a translator feedback entry includes a link to a ProZ.com profile or Blue Board record that represents the person who gave the feedback. This information can be helpful to others when determining how much to rely on a particular feedback entry.
  
  If the person was not logged in when giving feedback, you can help to identify them by finding a Blue Board record or ProZ.com profile with which they are associated, and then submitting that information in a support request. (Staff will attempt to corroborate it based on email address and other information.)
  
  If you have worked for the outsourcer who gave a feedback entry, you can also help by making an entry in that outsourcer's Blue Board record.
  When you identify a matching Blue Board record, submit that information in a support request. ProZ.com staff will attempt to verify the association, either by matching the email address of the person who gave the feedback, or by contacting the Blue Board record's primary contact for verification.
  

  
  

• 11.7 - ¿Necesito un perfil en ProZ.com para dar una entrada WWA?

  Sí, en la actualidad sólo aquellos que tienen perfil en ProZ.com pueden hacer entradas WWA. Esta decisión se basó en las opiniones que recibimos, en las posibilidades de abuso percibidas, que los miembros se sentían más a gusto si se solicitaba tener perfil en ProZ.com como requisito.
  
  Esto puede cambiar en el futuro si se encuentran maneras que sean aceptables para todas las partes.

  
  

• 11.8 - ¿Es "sí" la única respuesta posible a la pregunta "desearía volver a trabajar" que se le formula a los clientes?

  Por el momento se decidió solicitarle a los usuarios del sitio que realicen entradas sólo para los traductores e intérpretes con quienes volvería a trabajar. (En otras palabras, no es posible realizar entradas "no" y "tal vez" como respuesta a la pregunta, "¿Volvería a trabajar con esta persona?"). Este enfoque intenta abordar el recelo que algunos miembros expresaron sobre la posibilidad de abuso, el cual debe permitir centrarse en el papel fundamental de esta herramienta, es decir, la promoción.
  
  En el futuro, para mejorar la integridad (y a su vez, la efectividad de promoción de la herramienta), las respuestas "no" y "tal vez" también se proporcionarán como posibilidades para los que realizan entradas WWA. Si esto le resulta desconcertante, recuerde que un número de protecciones se dispusieron y además, por defecto, las entradas WWA son visibles sólo para la persona en nombre de quien se realizan. Nunca será obligatorio hacer que las entradas WWA sean públicas.

  
  

• 11.9 - Me gusta: Desearía mostrar las entradas "WWA" de mis clientes en mi perfil. ¿Cómo puedo hacerlo?

  Para solicitar opiniones WWA de un cliente con el cual trabajó, diríjase a "Mi WWA" de las opciones de menú desplegable "Mi perfil" en la parte superior de la página de inicio (pose el ratón sobre su nombre de usuario) y seleccione la opción "Solicitar entradas WWA". Si el cliente tiene un perfil en ProZ.com y está en el Blue Board, escriba el nombre del perfil del cliente en el campo de "Búsqueda". Esta búsqueda arrojará los nombres de los usuarios de las páginas de Blue Board y de los perfiles. Después, seleccione la opción adecuada de la lista y haga clic en el botón "Añadir a la lista" para agregar este cliente a la lista de clientes a los que les enviará la invitación para que den su opinión WWA sobre usted.
  
  Una vez que haya agregado a un cliente a la lista, haga clic en el botón "Proceder al paso 2 de 3 (personalizar los mensajes de correo electrónico)" para ir a la página en la que podrá personalizar el mensaje que enviará a los clientes que especificó. Observe que encontrará un modelo de texto usado para solicitar entradas WWA. Puede usar este texto o personalizarlo para que se ajuste mejor a sus preferencias. También puede agregar un nombre y una dirección de correo electrónico (adicional) alternativa .
  
  Por último, haga clic en el botón "Proceder al paso 3 de 3 (vista previa y enviar mensaje)" para visualizar la vista previa y enviar su solicitud o modificar su mensaje.
  
  Para los clientes que no están en el Blue Board o no tienen perfil en ProZ.com, sólo escriba su nombre y dirección de correo electrónico y después haga clic en el botón "Proceder al paso 2 de 3 (personalizar los mensajes de correo electrónico)" para ir a la página en la que podrá personalizar el mensaje que enviará a los clientes que especificó. Al igual que para los clientes de ProZ.com, encontrará un texto modelo usado para solicitar entradas WWA. Para enviar su solicitud, sólo haga clic en "Proceder al paso 3 de 3 (vista previa y enviar mensaje)" para visualizar la vista previa y enviar su solicitud o modificar su mensaje.

  
  

• 11.10 - How can I send a translator feedback requests in languages other than English?

  You can completely customize the message that is sent when requesting translator feedback. However, a small box will appear at the bottom of the message, with special links for giving feedback. The content of this box is only available in English.

  
  

• 11.11 - How can I reply to feedback entries I received?

  You can reply to WWA feedback entries you received from the My WWA entries/requests page.

  
  

• 11.12 - ¿Cómo puedo expresar mi "deseo de volver a trabajar" en nombre de un usuario del sitio que trabajó para mí?

  Para proporcionar su opinión WWA sobre un proveedor de servicios con el que trabajó, diríjase a "Mi WWA" de las opciones de menú desplegable "Mi perfil" en la parte superior de la página de inicio (pose el ratón sobre su nombre de usuario) y seleccione la opción "Solicitar entradas WWA". Si algún proveedor de servicios ya hizo una solicitud para obtener su opinión WWA de usted verá el nombre del proveedor de servicios y tres acciones posibles:
  
  1) Ninguna acción
  2) Dar una WWA
  3) No dar opinión
  
  Elija alguna de estas tres opciones y después haga clic en "Proceder al paso 2 de 3 (Brinde la información WWA)". Si eligió 'Ninguna acción', lo redigirán a la opción 'Buscar otros proveedores de servicios'.
  
  Si selecciona 'Dar una WWA', se le solicitará que brinde información WWA sobre el proveedor de servicios que le envió la invitación (y que responda las preguntas '¿Trabajó con este proveedor de servicios? y '¿Volvería a trabajar con este proveedor de servicios?'). Después debe hacer clic en "Proceder al paso 3 de 3 (vista previa desus entradas WWA)" para ir a la vista previa y procesar o modificar sus entradas WWA.
  
  Si decide no dar su opinión WWA para el proveedor de servicios tendrá la opción de comenzar desde el paso 1.
  
  Si no tiene solicitudes de WWA de parte de proveedores de servicios, busque al proveedor de servicios para el cual desea realizar una entrada escribiendo el nombre de usuario o el nombre real (el que el traductor muestra en su perfil de ProZ.com) en el campo "Buscar" y después haga clic sobre la entrada adecuada en la lista que se exhibe. Si la información que se exhibe más abajo corresponde con la del proveedor de servicios deseado, haga clic sobre "Añadir a la lista" para agregar a este proveedor de servicios a la lista de proveedores para quienes enviará una entrada WWA.
  
  Una vez que lo haya agregado a la lista, haga clic en el botón "Proceder al paso 2 de 3 (indique la información WWA)" para ir a la página en la que podrá indicar la información WWA para los proveedores de servicios que seleccionó (y responder las respuestas '¿Alguna vez trabajó con este proveedor de servicios? y '¿Desearía volver a trabajar con este proveedor de servicios').
  
  Por último, haga clic en "Proceder al paso 3 de 3 (vista previa y enviar mensaje)" para visualizar la vista previa y procesar o modificar sus entradas WWA.

  
  

• 11.13 - ¿Qué opciones tengo en cuanto a la visibilidad de las entradas en mi WWA?

  La información sobre WWA se exhibe en el margen superior derecho de su perfil. Hay tres opciones para la visibilidad de esta información:
  
  a) Entradas visibles sólo para el dueño del perfil
  
  Esta es la condición por defecto. Los perfiles se crean con esta configuración.
  
  Así es como la herramienta aparecerá en un perfil nuevo que no recibió entradas sobre WWA:
  
  
  
  Después de recibir las entradas sobre WWA, verá esto:
  
  
  
  
  ... mientras que un visitante verá esto:
  
  
  
  
  b) Entradas visibles para el visitante
  
  Si elige hacer clic sobre el botón "Mostrar a los visitantes" verá:
  
  
  
  
  Y ahora las personas que visiten su perfil podrán ver las entradas:
  
  
  
  
  Haciendo clic sobre el número de entradas abrirá un recuadro en donde verá información detallada sobre las entradas que se exhiben.
  
  
  c) WWA no visible para el dueño
  
  Si eligió ocultar sus entradas sobre WWA para los visitantes a su perfil, también puede hacer que la herramienta sea invisible para usted. Para hacerlo, sólo debe hacer clic en el botón "Ocultar para mí". Todo lo que será visible entonces es un botón que puede usar para hacer que la herramienta WWA se vuelva visible otra vez, si así lo desea, en el futuro.
  
  Entonces en este caso verá:
  
  
  
  
  
  Y un visitante a su perfil no verá rastro alguno de la herramienta WWA:
  
  

  
  

• 11.14 - Can I display client feedback and testimonials elsewhere in my profile?

  Yes. The Project history provides the option to gather and display client and collaborator feedback on specific projects. Some translators also choose to select and reflect some client feedback in other sections of their profile, such as the About me section. Note that displayed feedback not collected through a system like the WWA system may be subject to requests for verification by site staff, in the interest of transparency and of protecting the integrity of the feedback system.

  
  

• 11.15 - ¿Se espera que esta herramienta también beneficie a los clientes o agencias de traducción?

  Sí. Los clientes que eligen considerar los datos de WWA pueden encontrar que son capaces de calificar a los traductores e intérpretes de manera más eficiente.

  
  

• 11.16 - ¿Cómo puede el WWA beneficiar tanto a los proveedores de servicios (es decir, traductores e intérpretes) como a los clientes y agencias al mismo tiempo?

  La relación traductor/cliente es una relación de socios, no de adversarios. Si el sistema WWA conduce a círculos de compromisos más rápidos, menor cantidad de pruebas de traducciones, etc., esto será bueno para los clientes y los proveedores de servicios en igual medida.
  
  El Blue Board es un ejemplo de otra herramienta de beneficio compartido entre proveedores de servicios y clientes. Los clientes que aparecen en la lista y que recibieron comentarios positivos afirman tener un nivel de confianza mayor y ciclos de lanzamientos más cortos entre aquellos proveedores de servicios que consultan el Blue Board.

  
  

• 11.17 - ¿Qué sucede con la confidencialidad? No puedo o no quisiera revelar el nombre de mi(s) cliente(s).

  En la actualidad, cada entrada incluye el nombre del cliente (no hay manera posible de recibir entradas anónimas). Por lo tanto, debe abstenerse de invitar a los clientes con los que tiene un acuerdo de confidencialidad a realizar entradas.

  
  

• 11.18 - No poseo acuerdos de confidencialidad per se, pero no deseo que otros sepan para quienes trabajo. ¿Cómo puedo evitar que la identidad de mi(s) cliente(s) se dé a conocer?

  No debe hacer nada. Por defecto, las entradas WWA no aparecerán en su perfil. Puede optar por mostrar las entradas WWA o no según lo desee. Lo que puede controlar es si *todas* las entradas recibidas se mostrarán. No es posible optar por no mostrar alguna entrada de manera individual.

  
  

• 11.19 - ¿Qué sucede con el deseo de los miembros de ser capaces de evitar que otras personas les envíen solicitudes para que realicen entradas WWA cuando ellos no desean hacerlo?

  Es posible retirarse de la red BB/WWA. Esto supone, para ser justos, que como estos usuarios no aceptan solicitudes que no desean, también se abstendrán de solicitarles a otros que realicen entradas WWA para ellos (ya sea vía el sistema WWA, o el Blue Board). De alguna manera, renuncian a su derecho de hacer entradas para otros, a cambio de su derecho de que realicen entradas para ellos.
  
  Esta opción no evita que se reciban comentarios del tipo LWA en el Blue Board, ni tampoco hace que se borren las entradas ya existentes. Los usuarios que se retiren de esta red podrán hacer entradas para aquellas personas que los inviten a hacerlo.

  
  

• 11.20 - Si opto por no participar en el WWA los posibles clientes pueden pensar que no deseo exhibir las opiniones porque soy un mal traductor. ¿Puedo escribir en mi perfil un mensaje que explique que opté por no usar esta herramienta para proteger a mis clientes o algo apor el estilo?

  Por supuesto, lo invitamos a hacer ese tipo de comentarios.

  
  

• 11.21 - ¿El personal del sitio o los moderadores supervisan esta herramienta?

  Las entradas WWA deben ser aprobadas por el personal del sitio antes de volverse visibles, no para asegurar su veracidad, sino que simplemente para confirmar que la herramienta se está usando según el propósito para el cual se diseñó. Los integrantes del equipo de ProZ.com también están disponibles a través del centro de asistencia, para revisar e investigar las entradas cuestionables y posibles abuso.
  
  Los moderadores no participan de la gestión del sistema WWA.

  
  

• 11.22 - ¿La aplicación de WWA es exclusiva para miembros?

  En principio, todos los aspectos del nuevo sistema de comentarios estará disponible para todos los usuarios del sitio, sin importar su condición de miembro. En el futuro es posible que se impongan límites para su uso por parte de los usuarios del sitio que no son miembro, por ejemplo un máximo en el número de entradas que pueden hacer o exhibir .

  
  

• 11.23 - Outsourcer says no invitation was received. What can I do?

  If an outsourcer to whom you sent a translator feedback request says no request was received, check that the email address used is correct. Also, you can suggest the outsourcer to check the spam folder of their email inbox and send a reminder message as described here.
  
  If no message is finally received, you can suggest the outsourcer to provide feedback directly by clicking Give translator feedback in your profile.

  
  

• 11.24 - El campo WWA se muestra como incompleto en la pestaña actualizar mi perfil aunque recibí una entrada. ¿Por qué?

  La pestaña "actualizar perfil" mostrará el campo WWA (el cual es un campo 'recomendado' en vez de 'obligatorio') como completo sólo si la entrada recibida es de parte de un cliente/agencia que tiene la identidad verificada o que posee él mismo al menos una entrada en su Blue Board de parte de otro usuario del sitio. Este requisito tiene la intención de desalentar el uso incorrecto del sistema WWA.

  
  

• 11.25 - ¿Cómo obtengo la marca verde de WWA completo para mi perfil?

  Para obtener una marca verde de "completa" en el área de WWA de su perfil debe tener al menos una entrada de un perfil que cumple con al menos una de las siguientes condiciones:
  
  
  
  a) tiene la identidad verificada
  
  b) tiene un registro en el Blue Board con al menos un comentarios de un tercero
  
  c) pertenece a un miembro del sitio
  
  d) tiene al menos 12 puntos KudoZ PRO

  
  

• 11.26 - What does the message received line mean next to the clients' names that I requested WWAs from?

  The message received line that appears in your WWA request entry form next to the client that you requested a WWA entry from is just an email confirmation message to inform you that the email you sent them was received in their inbox.
  
  Now, you will just need to wait for the outsourcer to respond.

  
  

• 11.27 - Por accidente añadí un comentario sobre WWA para el traductor equivocado. ¿Cómo puedo borrarlo?

  Debe enviar una solicitud de asistencia identificando el comentario equivocado.

  
  

• 11.28 - I received translator feedback from an outsourcer I have never worked for. What should I do?

  If you are sure that the entry you received has been posted by an outsourcer you never worked for, please submit a support request and specify the entry.
  
  Remember that some outsourcers' profile names are different from their Blue Board titles or their company names. Make sure the outsourcer is not using a site name different from their company name and that you have not worked for this company in the past.

  
  

• 11.29 - How can I edit a feedback comment/reply?

  In special cases, staff will edit comments accompanying translator feedback entries or replies to entries at the poster's request.
  
  To have a feedback comment or a reply edited by site staff, please submit a support request and specify the entry in which the comment / reply should be edited and the desired new text for the comment / reply.

  
  

• 11.30 - The outsourcer I am looking for does not show as part of search results. What can I do?

  If you are looking for a specific outsourcer and they do not show as part of search results, make sure you are looking for the outsourcer's profile name (the name shown in their profile).
  
  Note that Blue Board titles are not always used as profile names by outsourcers. In cases in which the Blue Board title and the outsourcer's profile name are different, conducting a search for the Blue Board title will not produce any results.
  
  Also, make sure the outsourcer you are looking for has a profile at ProZ.com. Some outsourcers with Blue Board records may have removed their profiles or may have not created any profile for their company. Remember that outsourcers must have an account with ProZ.com to submit WWA feedback.

  
  

• 11.31 - Where can I see translator feedback statistics?

  To view feedback statistics, go to the translator feedback stats page.

  
  

• 11.32 - Can a user receive translator feedback from family members or close associates?

  Translator feedback should not provided to family members or close associates, in order to maintain a certain level of transparency in the feedback system.
  
  See also general site rule 2 for more on why this policy may be enforced.

  
  

• 11.33 - What are WWA ratings?

  WWA ratings enable outsourcers to provide more detailed feedback to their service providers.

  
  

• 11.34 - Will WWA ratings replace WWA feedback?

  No. WWA feedback is separate from WWA ratings. Profile owners will continue to have the same rights to show/hide/solicit WWA feedback they have always had.
  

  
  

• 11.35 - What are service provider options regarding the visibility of their WWA ratings?

  There are two options for visibility of service provider WWA ratings:
  - Display all WWA ratings publicly to all profiles visitors
  - Keep all WWA ratings private
  
  If service providers choose not to display WWA ratings, profile owners will still see their WWA ratings but visitors to their profile will see no trace of WWA ratings.
  
  If service providers choose to show WWA ratings, all visitors to their profile will see all of their WWA ratings.
  

  
  

• 11.36 - What about my WWA feedback entries?

  Your WWA feedback and settings will not change. You will keep all of your WWA feedback and you may choose to show or hide all WWA feedback, independent of showing or hiding your WWA ratings.

  
  

• 11.37 - What are outsourcers options regarding the visibility of their WWA ratings?

  There are two options for visibility of individual outsourcer WWA ratings:
  - Keep a single WWA rating on a service provider private and visible only to that outsourcers’ team members.
  - Share a single service provider WWA rating with that service provider.
  
  If an outsourcer chooses to share a WWA rating with a service provider, and that profile owner sets their WWA ratings to private, only the outsourcer and service provider will be able to see that WWA rating.
  
  If an outsourcer chooses to share a WWA rating with a service provider, and the profile owner sets their WWA ratings to public, all profile visitors will be able to see that WWA rating and the outsourcer’s name.

  
  

• 11.38 - Are WWA ratings required to participate in any ProZ.com services or features?

  Yes. In order to join ProZ.com pools, service providers will be required to show their WWA ratings.

  
  

• 11.39 - What are the conditions under which WWA ratings can be made by outsourcers?

  Only logged in outsourcers (LSP/Agencies, end clients or account type (outsourcer & freelancer) can leave WWA ratings.
  
  Outsourcers will be able to leave a single WWA rating per verifiable project.
  
  Only those outsourcers in good standing (i.e. no outstanding non-payment reports, active administrative actions) will be able to create WWA ratings. All postings must follow all ProZ.com site rules and policies.

  
  

• 11.40 - What is a verifiable project?

  A verifiable project is one where the outsourcer, if requested, can provide written documentation that a project or order has been accepted by the service provider.

  
  

• 11.41 - Can I reply to WWA ratings I received?

  Yes. Service providers will be able to reply/comment to WWA ratings they receive.
  

  
  

• 11.42 - Will WWA ratings have more detailed category ratings (i.e. communication skills, on time delivery, etc.)?

  Yes, it is planned that detailed category ratings will be released in the future.

  
  

• 11.43 - Will an outsourcer be able to edit their WWA ratings?

  Outsourcers that keep their WWA ratings private will be able to edit them at any time.
  Outsourcers that choose to share their WWA ratings with service providers will not be able to edit their WWA rating for 30 days after they share that WWA rating with the servicer provider.

  
  

• 11.44 - Will WWA ratings have an effect on my directory position or rank?

  Not at this time.

  
  

• 11.45 - How can I request or solicit WWA Ratings?

  Service providers can request WWA ratings in the same manner in which service providers can request WWA from their clients.

  
  

• 11.46 - What are the rules for submitting WWA ratings?

  Certain conditions must be met before WWA ratings can be made:
  

  
  
  • In order for WWA ratings to be shared with service providers they must be entered when a verifiable work order has been assigned and there have been no payment issues.
    
  • It is not possible to edit an entry for 30 days after it has been shared with the service provider.
    
  • A service provider is allowed to reply. (Note that it is not possible to edit an entry for 30 days after a reply has been received.)
    
  • Self-entries are not permitted.
    
  • Defamation is not permitted. A WWA rating entry may not be used to defame any individual or business. Entries, comments accompanying entries, and responses to entries, must focus strictly on WWA ratings and adhere to all ProZ.com site rules.
    
  • All communication must adhere to all ProZ.com site rules.
    
  • Attempting to influence another's use of WWA ratings is prohibited. Exerting pressure on someone to change a WWA rating entry or reply, or to make a new entry or reply of a specific nature, is forbidden. (Inviting outsourcers to make WWA rating entries or replies is acceptable, as long as there is no attempt to influence the content of those postings.)
    
  • WWA ratings may not be used to coerce. Using a WWA rating, or threatening to use a WWA rating, in such a way as to pressure a service provider or outsourcer into taking some action, is strictly prohibited.
    
  
  

• 11.47 - Will banned outsources or those with open non-payment reports be permitted to leave WWA ratings?

  No.

  
  

• 11.48 - Will outsourcers be able to leave multiple WWA ratings?

  Outsourcers may leave one WWA rating per verifiable project.

  
  

• 11.49 - What if I disagree with a WWA Rating I have received?

  If a service provider feels a WWA rating violates the WWA ratings rules, they can open a support request. ProZ.com reserves the right to review WWA ratings on a case by case basis, and to remove any WWA rating or comment which may not conform to ProZ.com site rules & policies.

  
  

• 11.50 - I got a request for WWA feedback from a service provider via email, how do I provide it?

  At the end of the message sent by the service provider who worked with you, you will find a box with different options:
  
  

  
  
  The first option will allow you to provide feedback indicating that you are willing to work again with this service provider.
  
  The second option will provide you with the option to decline giving this service provider feedback at this time.
  
  And the option to see more feedback choices will allow you to choose if you want to rate this service provider. This option is only available to logged-in ProZ.com users, and if you are not logged in or do not have an account, the page will prompt you to log in or register (if you do not wish to create an account, you can still leave the translator WWA feedback without a rating).
  
  Regardless of the option chosen, the next screen will see the information below, with the selected option highlighted:
  
  In the first field you'll find your contact information as entered by the service provider. If you wish to change any of these contact details, you can do so here.
  
  In the second field, you'll find the following WWA feedback/rating options:
  
  
  
  • The first option is to Rate this service provider (for logged-in users).
    
  • The second option is to indicate your willingness to work again with this service provider by answering the following questions: Have you worked with this service provider? and Would you be willing to work again with this service provider? and a blank text box to leave a comment.
    
  • The third option is, if you do not wish to give this service provider feedback, to click on the Decline button in the top right corner of the second field. You will not receive further notifications regarding this request.
  
  
  
  
  

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• 12 - Portfolio: my sample translations

• 12.1 - How do I add sample translations to my Portfolio?

  Samples are really important, not just for profile completeness, but in order to show the quality of your work.
  
  To add sample translations to your profile, go to Professional history in your Profile Updater.
  
  You can add video samples of your audiovisual and interpreting work by clicking on Add a new video sample.
  
  In the case of text samples, you should aim for samples that are at least 150 words long; and ideally no longer than 500 words. Translation samples can be extracted from your previous commercial and non-commercial work, as well as fair-use extracts of published works and translations of works in the public domain.
  
  First complete every required field (Language pair and Title). Then, copy the sample of your translation from you device and paste it in the Source text and Target text boxes. These boxes allow HTML code.
  
  To save your samples, click on Add translation. Notice that if you do not complete the required fields, your samples will not be saved. Make sure to check "I confirm I own the source text or have explicit permission to use it, and that the target text is my own translation of that source text." for the button to be enabled.
  
  

  
  

• 12.2 - How can I change the order of sample translations in my portfolio?

  The order of sample translations reported in profiles can be changed by selecting each sample in the list of samples in the Professional history section of the Profile updater and dragging them to the desired position, saving and updating changes after each movement by clicking on Save and update profile at the bottom of the page.

  
  

• 12.3 - Can I toggle the visibility of the samples in my portfolio?

  No. You can either choose to enter samples which will be publicly visible to visitors to your profile or choose not to enter these samples. For the latter option you can tick the box next to I choose not to enter any sample translations at this time in the Portfolio/Sample Translations in the Professional history section of your Profile updater.
  
  Another option would be to enter samples and removing the sensitive information you would not like to be disclosed. Make sure you are respecting confidentiality agreements when entering these samples.

  
  

• 12.4 - How can I respect confidentiality agreements with clients while showing sample translations in my portfolio?

  If a translation you have done is subject to a confidentiality agreement, avoid adding this translation to your portfolio and try adding a sample text taken from the web or elsewhere instead. Remember that sample texts do not need to be long, but that two or three paragraphs should be enough.

  
  

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• 13 - Project History

• 13.1 - ¿Qué es el historial de proyectos (SM) de ProZ.com?

  El sistema de historial de proyectos (SM) les brinda a los traductores e intérpretes un medio cómodo de llevar un registro de los proyectos realizados, por idioma, campo y otras características. Puede emplearlo para organizar sus registros, hacer un seguimiento de sus pagos, etcétera.
  
  
  
  Además, el sistema de historial de proyectos (SM) permite a los usuarios mostrar detalles generales de proyectos seleccionados en las páginas de sus perfiles con el objeto de transmitir a los potenciales clientes y colaboradores la índole de su experiencia. Con el permiso de los clientes, también es posible mostrar sus nombres y sus comentarios.
  
  
  
  Cuando un cliente busca un traductor o intérprete en el directorio de ProZ.com, aparecerá el número de proyectos corroborados, en el campo y par correspondientes.
  
  
  
  También es posible registrar y, como opción, mostrar los nombres de los colegas de ProZ.com con quienes haya compartido un proyecto.

  
  

• 13.2 - ¿Quién puede utilizar el sistema de historial de proyectos (SM)?

  Todos los usuarios del sitio pueden utilizar la funcionalidad completa del historial de proyectos (SM).

  
  

• 13.3 - How do I add a new project to my project history?

  To add a new project to your project history visit your Project history page. Select the Add a new project option from the menu to the left and you will be re-directed to the project form. Complete this form with all required information and click on Submit.
  
  Once you have submitted your project, you can make it visible in your profile by clicking on Make visible in the Actions column, next to the project.

  
  

• 13.4 - ¿Qué tipos de proyecto pueden enumerarse?

  Emplee el sistema de historial de proyectos (SM) para llevar un registro de proyectos de traducción, interpretación, edición y corrección que haya realizado en forma personal.

  
  

• 13.5 - ¿Puedo incorporar proyectos que recibí de clientes que no están en ProZ.com?

  Sí, puede incorporar cualquier proyecto, independientemente de cómo haya encontrado el cliente, y ya sea que el cliente esté registrado o no en ProZ.com.

  
  

• 13.6 - Mi compañía o yo coordinamos un proyecto. ¿Debería incorporarlo a la lista?

  No, no debería incorporar proyectos que coordinaron usted o su compañía. El sistema de Historial de proyectos (SM) está destinado a traductores, intérpretes, editores y correctores para que mantengan un registro del trabajo realizado en forma personal.

  
  

• 13.7 - ¿Es privado mi historial de proyectos (SM)?

  Sí, por defecto solo usted ve la información que ingresa en su historial de proyectos.

  
  

• 13.8 - Veo los historiales de proyectos de otros usuarios. ¿Por qué?

  Si lo desea, es posible mostrar detalles generales de proyectos seleccionados de su historial de proyectos. En la página de su perfil, en la solapa "Historial de proyectos", aparecerá un resumen general de los proyectos que usted haya optado por mostrar. Exponer los proyectos que representan sus áreas de conocimiento experto es un medio efectivo de promocionar sus servicios.

  
  

• 13.9 - Advierto que algunas veces se ven los nombres de los clientes en historiales de proyectos de otros usuarios. ¿Qué determina que se muestre o no el nombre de un cliente?

  El nombre del cliente solo se muestra si las dos partes están de acuerdo en exhibirlo públicamente.
  
  Cuando añade un proyecto en su historial de proyectos, se le pregunta si prefiere mostrar el nombre del cliente. Si prefiere mostrarlo, se le solicita permiso al cliente en un mensaje de correo electrónico que se envía en forma automática. Una vez que se recibe ese permiso, el nombre del cliente se vuelve visible.

  
  

• 13.10 - ¿Qué es la "corroboración" del cliente?

  Cuando incorpora un proyecto, se le da la opción de solicitar la "corroboración" del cliente. Si solicita esto, el cliente tendrá la opción de verificar que el proyecto se realizó y que su descripción fue precisa.

  
  

• 13.11 - ¿Cómo funcionan los "comentarios" de los clientes?

  Otra opción disponible al incorporar un proyecto es solicitar el "comentario" del cliente. Cuando solicita esto, el cliente o agencia tiene la oportunidad de describir la experiencia que tuvo con usted como "positiva, "neutra" o "negativa". También puede añadir un comentario de una línea.
  
  
  
  Construir un historial de comentarios de clientes constituye una técnica efectiva de promoción.

  
  

• 13.12 - I sent a collaborator confirmation request and it seems it did not go through. What can I do?

  If you sent a collaborator confirmation request and your collaborator did not receive the email message requesting confirmation, try re-sending the request. To do so, click on Edit next to the project in the Project history page and enter your collaborator ID at the bottom of the project form. Re-send the invitation by clicking on Submit.

  
  

• 13.13 - ¿De qué manera afecta mi historial de proyectos la forma en que aparezco en el directorio?

  Cuando un cliente busca un traductor en un idioma y un campo específicos y encuentra su nombre, aparecerá el número de proyectos *corroborados* que tiene en ese campo. Su posición en el directorio no se altera.
  
  Tenga en cuenta que solo los proyectos que usted decide que sean públicos aparecerán en las listas del directorio.

  
  

• 13.14 - ¿De qué manera la exposición de selecciones de mi historial de proyectos puede ayudarme a encontrar clientes nuevos?

  Le asegura a los clientes que pueden conocer la experiencia que usted tiene en el par de idiomas y en el campo en el que ellos necesitan un servicio. Al seleccionar proyectos para exponer en la página de su perfil, usted transmite a los potenciales clientes la índole de su experiencia y, como opción, su trayectoria brindando satisfacción a sus clientes.
  
  
  
  Más aún, no solo es probable que el uso de las herramientas del historial de proyectos brinde seguridad a sus clientes sino que también los ayuda a encontrar su perfil en primer término, porque cuando un cliente busca en el directorio aparece el número de proyectos corroborados (por campo y par) y, además, porque es probable que Google indexe los proyectos y palabras clave a los que usted da visibilidad .

  
  

• 13.15 - ¿Puedo llevar un registro o mostrar con quién trabajé en mis proyectos?

  Sí. Si su colega está registrado en ProZ.com (como miembro u otra categoría), puede asociar su nombre al proyecto a los fines organizativos. También puede solicitar la corroboración de detalles del proyecto y un comentario de una línea, y esto se exhibirá al público si usted opta por hacer visible el proyecto en la página de su perfil.

  
  

• 13.16 - ¿Puedo ocultar mis proyectos si recibo algún comentario negativo de un cliente?

  No. Pierde la posibilidad de editar, eliminar u ocultar un proyecto cuando le envía la solicitud de comentario al cliente. Recupera la posibilidad de eliminar u ocultar un proyecto si recibe un comentario positivo.

  
  

• 13.17 - Mi cliente me envió un comentario negativo/neutro, ¿hay alguna forma en que lo pueda eliminar o cambiar?

  ProZ.com no intermediará en ningún conflicto entre traductores y sus clientes en relación con el historial de proyectos.

  
  

• 13.18 - ¿Por qué no puedo eliminar un proyecto de mi lista de historial de proyectos(SM)?

  No es posible eliminar un proyecto que ha recibido comentarios neutros o negativos de un cliente. Tampoco se puede eliminar un proyecto que está esperando su corroboración.

  
  

• 13.19 - Mi cliente nunca recibió una notificación para revisar mi proyecto, ¿aún puede revisarlo de algún modo?

  Si su cliente no recibió una notificación para revisar un proyecto que usted le envió, aún puede dejar su comentario. Para hacerlo, el cliente puede ingresar en su cuenta de ProZ.com que está asociada a su registro del Blue Board, y hacer un comentario en su Centro de Control de Compradores de Servicios ubicado aquí:
  http://www.proz.com/?sp=jobs&sp_mode=occ&sp_mode_occ=feedback

  
  

• 13.20 - ¿Debería añadir solo proyectos grandes?

  No. Los proyectos grandes son importantes, pero la descripción de proyectos de menores dimensiones en campos bien delimitados ayuda a mostrar sus conocimientos.

  
  

• 13.21 - ¿Cómo puedo incorporar proyectos si todo mi trabajo es confidencial?

  Solo necesita ingresar toda la información que desee. En la mayoría de los casos, una descripción general es suficiente para transmitir la información deseada sin comprometer la confidencialidad. A continuación puede encontrar un modelo de historial de proyectos que contiene dos proyectos descritos en líneas generales. No se mencionan nombres de cliente o marca, no se suministran detalles específicos y, no obstante, un cliente potencial puede obtener una idea de la clase de proyectos en los que puede trabajar.
  
  
  
  

  
  

• 13.22 - No quiero solicitar la corroboración de mi cliente, ¿qué puedo hacer?

  Reiteramos que la herramienta está para que usted la emplee de acuerdo a sus necesidades y preferencias. Puede incluir información sobre socios y clientes, y hasta solicitar su corroboración, o puede excluir esta información. Puede, incluso, mantener ocultos sus proyectos y utilizar esta herramienta solo para sus fines administrativos internos.

  
  

• 13.23 - Soy intérprete, rara vez, o nunca, hago traducciones. El historial de proyectos no me corresponde. ¿Cómo puedo completar mi perfil?

  Si va a la página "Añadir proyecto". verá que una de las opciones en el menú desplegable es para Interpretaciones (aunque la opción por defecto sea la traduccion), de manera que también puede incorporar como proyecto un trabajo de interpretación que haya realizado ya que así brindará a sus clientes potenciales una idea más completa del tipo de trabajo que hace.

  
  

• 13.24 - No deseo añadir la información del historial de proyectos en este momento. ¿Cómo puedo completar mi perfil?

  Si selecciona la opción "No deseo agregar mi historial de proyectos en este momento", se evaluará el campo correspondiente como "completo" en lo que respecta al perfil completo. Sin embargo, si no incluye su historial de proyectos está dejando de lado una herramienta poderosa de promoción.

  
  

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• 14 - CV/resumé

• 14.1 - How do I upload a CV/resume to my profile?

  You can upload a copy of your CV to your profile from the Personalization section of your Profile updater. Select the language in which your CV is written, then browse your computer files system for your CV file and click on Open. Then, check the box next to I understand that uploading my CV/resume and setting its visibility to "Everyone" will allow my CV to be indexed by search engines such as Google. If I remove my CV from my profile later, it may take some time for this indexed information to also be removed from search engine caches. if you understand and agree to these terms and have set visibility permissions for your file.
  

  
  
  • Show to everyone will show your CV to anyone viewing ProZ.com, even if they do not have an account with the site or if they are not logged-in.
    
  • Show to logged-in users will allow any ProZ.com user, not just paying members, to access your CV file.
    
  • The Show to paying members only option will display your CV file to ProZ.com paying members only.
    
  • Finally, the Show to no-one option will just keep your CV hidden from any site visitor while it is used by filters.
    
  
  Please make sure your CV is in .txt, .pdf, .doc, .docx, .rtf, or .odt format, and is no larger than 2 MB. Also, note that ProZ.com uses multiple webservers to handle user traffic. So, it is possible that when you upload anything via the Profile updater, it may take several minutes to become visible.
  
  And, remember, you can upload your CV in different languages and file formats to make sure that all potential clients visiting your profile can download it in the format that is more convenient for them and view it in a language they manage.
  
  

• 14.2 - I uploaded an image/CV but it is not shown or can not be dowloaded.

  ProZ.com utilizes more than one web server. When you uploaded an image or a CV, it can take between several minutes and a half hour for the files to be copied to all the web servers. During this time, you may notice a blank where a photo should be, or, for CVs, you may get a page not found error. Please give it some time before submitting a support request.
  
  Note: You should assume that information you display in your CV will be indexed by search engines (you can, however, set the visibility level of your CV). If you choose to remove your CV later, it may take some time for this indexed information to also be removed from search engine caches.

  
  

• 14.3 - How do I update/edit/replace my present CV/resume?

  To update your CV, go to the Personalization section of your Profile updater and scroll down to the CV/Resume section. Click on Delete next to the CV you want to update. Once removed, upload the new version of your CV by selecting the language in which your CV is written from the Upload another CV in the drop-down menu and clicking on the Browse button to search your computer's file system for the document you wish to upload.
  
  Once you have chosen the document, check the agreement box and select a visibility permission for your CV. Finally, click on the Save and update profile button.
  
  Make sure your CV is in .txt, .pdf, .doc, .docx, or .rtf format, and is no larger than 250 KB. If you are a full member your CV may be up to 2 MB large.
  
  Also, remember that ProZ.com uses multiple webservers to handle user traffic. When you upload anything via the Profile Updater page, it may take several minutes to become visible.

  
  

• 14.4 - How do I remove an old CV?

  To remove your CV, go to the CV/Resume section of your Profile updater and click on Delete next to the CV you want to delete.

  
  

• 14.5 - How can I delete my resume/CV/photo?

  In your profile page, go to Settings. In the menu, choose Uploads. There, you will find a check box with the title Delete current image or Delete current Resume/CV. After checking it, click on Submit.
  
  Your photo/resume will be deleted. Please, remember that it might take several minutes to see the results.

  
  

• 14.6 - The CV/resume file I uploaded to my profile is accessible from outside ProZ.com

  When you upload a CV/resume file to your ProZ.com profile, you must assume that the information it contains will be visible on the web —and that your file may be downloaded by anyone— unless you set visibility permissions when uploading it (i.e. unless you specify that you do not want anyone, except for other ProZ.com members, to access your CV/resume file).

  
  

• 14.7 - I deleted my profile/CV but Google still shows it.

  You should ask Google to delete that information from their Cache. You can do it here.
  
  Remember that in your new profile, in the Settings-Search Engine Settings, you have the option Profile Indexing. You might select Index if you want search engines to store a snapshot of your profile page and, No index if you do not want search engines to store a snapshot of your profile page. If you selected Index (default option), that information is stored in Google's cache and we just don't have a way to prevent Google from saving it.
  
  Also, note that we've just recently started the full removal of CVs. We original simply "un-linked" them from a profile in the event that someone did not actually intend to remove his or her resume. As our user base has expanded, this has lead to higher resource usage so we've started to completely remove them. From here on, if you remove a CV from your profile, it will be deleted from the ProZ.com servers within 15 minutes.
  
  Note: You should assume that information you display in your CV will be indexed by search engines. If you choose to remove your CV later, it may take some time for this indexed information to also be removed from search engine caches.

  
  

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• 15 - About me

• 15.1 - Can I use HTML code in the About me section of my profile?

  Yes. You can customize the About me section in your profiles by adding HTML code and some dynamic content such as instant messaging tools, clocks, hit counters, etc. Check the quick guide for creating ProZ profiles using HTML code tutorial to obtain some special effects.

  
  

• 15.2 - How can I localize the content of the About me section of my profile?

  You can localize the content of your About me and other profile areas through the Profile localization tab. You can also get to this page by clicking on Localize your content in the Settings tab of your profile.
  
  Note: English version will not require localisation as it is a default language of ProZ.com, hence there is not ProZ.com version localized into English. You can add text for About me section in English directly from your main profile page by clicking on a pad and pencil icon.

  
  

• 15.3 - There are extra line breaks in my profile and I can not get rid of them. What should I do?

  Here is why: every line break entered in the profile background form gets converted into a br tag in the html. In order to prevent the large spaces, you can not enter line breaks (by hitting enter) after your td and tr tags. This is not pure HTML, and we did it so that those without HTML experience could make reasonable profiles. Sorry for causing this confusion.

  
  

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• 16 - Availability calendar

• 16.1 - What is the availability calendar?

  Your ProZ.com availability calendar lets you indicate to potential clients your approximate availability to take on new work. It is shown in your profile page and in various other places throughout the site.

  
  

• 16.2 - What is the value of indicating my availability?

  Outsourcers with urgent projects can search for those who have indicated they are immediately available for new work. Specifying that you are available helps you appear in these searches. On the other hand, if you are currently busy, indicating that you are not available can help prevent you from being contacted with such requests. It can also be helpful to give potential clients and collaborators a rough idea of what your upcoming schedule looks like.

  
  

• 16.3 - How can I specify my availability?

  Specify your availability in your availability calendar, reachable by clicking the small round availability indicator icon next to your name at the top of each page, or by clicking here.
  
  To indicate your availability on a specific date, click that day in the calendar and a dialog will prompt you to specify your availability. For example, if you're completely available for the work day on the 25th, select 100% Available. If you're only partially available for half the day, select Partially available (50%).
  
  To specify availability for several days at once, click and drag with your mouse to select multiple days.

  
  

• 16.4 - How is capacity used in the availability calendar?

  When you set your average sustainable capacity in words per day (WPD), your availability calendar will also automatically display approximately how many words you can process on any particular day.
  
  When estimating your productivity using WPD, assume that you won't be using a Translation Memory. Your burst rate WPD should be an estimate of a one-day maximum for projects with tight deadlines when you have 100% availability.
  
  If you prefer not to express your productivity for others, consider entering rates for your own purposes and leaving them visible only to yourself. Future features (planning, etc.) may allow you to make use of these.

  
  

• 16.5 - How are working hours used in the availability calendar?

  Your standard working hours and time zone are displayed at the top of your availability calendar, along with information about differences between your time zone and the person viewing your calendar.
  
  In addition, if the Consider me unavailable outside of working hours option is selected in your calendar settings, an indication of your remaining availability for the current work day can be automatically adjusted as your day progresses (see below for details).

  
  

• 16.6 - What is Availability remaining in current work day, and why is it different than the availability specified in my calendar?

  If the options Consider me unavailable outside of working hours or Consider me unavailable on weekends are selected in your calendar settings, your availability remaining in the current work day is automatically calculated, and shown above your availability calendar. For example, if you specified that you are 100% available today, and that you have a capacity of 3000 WPD, when your work day is half over your Availability remaining in current work day will indicate Partially available (1500 words).
  
  This adjusted availability is shown above your availability calendar and in your profile page, in addition to the availability you have specified for that day. It is not currently reflected in other availability indicators or searches, though this functionality may be added in the future.

  
  

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• 17 - Profile tabs

• 17.1 - My Visitors tab

• 1.1 - What is the Visitors tab?

  The Visitors tab is for members only. The Visitors tab works like a hit counter, but does so much more than a traditional hit counter. The Visitors tab allows profile owners to keep track of how many hits they've received in the last 30 days, but it also provides information about who, what, where, and when their profile was visited.
  
  Note: The Visitors tab does not indicate who exactly visited your page by username or entity ID. Likewise, when you visit a user's profile, they will not be able to see your username or entity ID on their Visitors tab. This tab only shows the viewer type, for example an agency, or freelancer, or both.

  
  

• 1.2 - What are the options to display crawlers' visits at the Visitors tab?

  The Visitors tab provides the following options for site users to filter the crawlers' visits results:
  

  
  
  • List by visitor
    
  • List by each visit
    
  • List crawler visits
    
  
  These options displayed at the bottom of the Visitors tab.
  
  Also, users can hide visitors information by clicking on [ Hide this visitor ] in the Action column. To restore a hidden visitor's visibility click on List excluded visitors button (at the bottom of the page), find an IP of a hidden visitor you want to make visible again and click on [ Remove this visitor ].
  
  
  

• 1.3 - Who has access to my Visitors tab?

  No one other than you (the owner) has access to your Visitors tab.
  
  Note that the Visitors tab is for (paying) members only.

  
  

• 1.4 - Does the Visitors tab count my own visits?

  No. Presently, the Visitors page does not count your visits when you come to your profile page.

  
  

• 1.5 - Will anyone see my username or entity ID on their Visitors tab?

  The Visitors tab does not indicate who exactly visited your page by username or entity ID. Likewise, when you visit a user's profile, they will not be able to see your username or entity ID on their Visitors tab. The Visitors tab only displays the viewer type. Also, the Visitors tab will indicate whether the viewer is a site member (highlighted in blue), ID verified, and the viewer's location as indicated by their IP address. Finally, the Visitors tab will indicate where the viewer came from, tabs viewed, last time visited, and the total number of times the visitor has been to your profile page.

  
  

• 1.6 - Will anyone be able to link to my profile page from their Visitors tab?

  No. The owner will not be able to link to your profile page form their Visitors tab. The owner will only have access to your IP address's location.

  
  

• 1.7 - Someone is coming to my visitors tab multiple times, should I be worried?

  Those visits are probably coming primarily from a search engine crawler, which is what goes out and spiders the internet for pages to be searchable.The visitor you had those multiple visits from is actually MSN, Yahoo or Google. So basically, no need for alarm, a machine is visiting your profile numerous times, not a human.
  
  If you'd like to find out some more information about this, feel free to take a look at this forum thread.

  
  

• 1.8 - What does the checkmark under the viewer type signify?

  The checkmark under the viewer type signifies that visitor has been ID verified. Some of your visitors may or may not be ID verified; therefore, not all visitors will have checkmarks in that column. To find out more about getting ID verified, please read FAQ #8 in this section (Profile Page).

  
  

• 1.9 - What does it mean by Viewed?

  The Viewed column indicates which tabs the viewer clicked on in your profile, or in other words, pages viewed of your profile. Presently, only three or less tab visits will be shown in this column.
  
  Note: Due to the number of subpages/tabs on the site, there may be entries in your Viewed column that you don't recognize or understand. However, overtime, with more use of the function and more development, we will be able to identify those better in the near future. Thanks for being patient.

  
  

• 1.10 - What exactly does the Came From column identify?

  The Came From signifies what page the viewer used to locate your profile. Whether they searched you on Google or clicked on your featured pro profile from the homepage, you'll see it under this column.
  
  Note: Due to the number of websites and site pages on ProZ.com, there may be entries in your Came From column that you don't recognized or understand. However, overtime with more development and use of the function we will be able to correct that problem. Thanks for being patient.

  
  

• 1.11 - How do I add a hit counter to my profile page?

  There are many sites that offer hit counter code that you can put into your profile page to track and display how many people visit you.
  
  Please refer to the About me section on the new profile page, then paste the HTML code for your hit counter.

  
  

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• 17.2 - Custom tabs

• 2.1 - What are custom tabs?

  Custom tabs are extra tabs users and members can add to their profiles to provide additional information. Site members can add up to 3 extra custom tabs while non-members can add only one.

  
  

• 2.2 - Why should I consider adding a custom tab?

  Custom tabs can be a good way of providing more or specialized information about your services or qualifications as a language professional.

  
  

• 2.3 - How do I add a custom tab to my profile?

  To add a custom tab to your profile, head to the Custom tabs section of your profile from the Settings tab of your profile.
  
  You can add a title for your tab(s) and add content then and there, or after you have created the tab (after your tab is created, when you visit the page again you'll see the option to edit).

  
  

• 2.4 - How do I change the name of a custom tab?

  You can edit a custom tab name any time you want, by going back in to the Custom tabs section of your profile from the Settings tab; and clicking on the edit icon next to the tab name you want to change.
  
  Note that the About me section of your profile is not a separate tab (you could make a tab dedicated to about me-related material, of course). While the content is customizable, the name of the About me section is not.

  
  

• 2.5 - How do I add an image to a customised tab on my profile?

  To show an image in a custom tab (a scanned copy of a certificate, a photo, etc.), first you will have to upload the image to an image hosting website such as http://www.imagehosting.com/ or http://imageshack.us/.
  
  Once your image is uploaded to these websites, they will provide you with a direct link to your image. Copy that link/URL and insert it in the following HTML formula:
  
  <img src=" HTML HYPERLINK ">
  
  Note that the direct URL/link to your image must be preceded by the tag <img src=" and followed by the tag ">.
  
  If you have trouble with any of this, just submit a support request to get help from the support team on this —be sure to attach the image(s) you are working with to your request.

  
  

• 2.6 - How do I remove a custom tab?

  To remove a custom tab you have created, go to the Custom tabs section of your profile from the Settings tab and click on the small x next to the title of the tab you want to remove.

  
  

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• 18 - ProZ.com Wallet

  
  Your ProZ.com wallet can also be used in relation to Turnkey translations.

• 18.1 - What is my ProZ.com wallet for?

  Your ProZ.com wallet is used to track payments you have made for items and services purchased through the site. Your wallet is not intended as a payment method or for use in transferring funds from one account to another.

  
  

• 18.2 - ¿Cómo puedo aceptar pagos a través de mi perfil en ProZ.com?

  Desafortunadamente, la herramienta de ProZ.com para aceptar pagos (margen superior derecho de su perfil) ya no se encuentra disponible.

  
  

• 18.3 - ¿Cuál es el costo del uso de la billetera de ProZ.com?

  En la mayoría de los casos, se cobra un 5% además de los costos específicos del método de transferencia que se utilice (ej. el 5,5% que cobra la compañía de tarjeta de crédito, $35 que cobre el banco por las transferencias, etc.). ProZ.com cobra 5% sólo una vez; cuando "retire" su dinero de la billetera, no se le cobrará el 5%.
  
  Se mostrarán los costos específicos si usa esta función.

  
  

• 18.4 - How can I make a wallet deposit?

  To make a wallet deposit start here (or click on Add Money to your Wallet in your profile wallet). Then, click on the amount you would like to deposit ($20 USD, $30 USD or $60 USD) and you will arrive at the purchase wizard. Enter your billing information and select a payment method for your deposit.
  
  If after making your purchase, the amount deposited is not credited to your wallet, please submit a support request and specify 1) the amount deposited; 2) the currency used; 3) the payment method selected; 4) the transfer date; 5) any other relevant information (bank name and account number, account holder's name, PayPal or Skrill email address, transaction ID, etc).

  
  

• 18.5 - ¿Cuándo se realizan los retiros de la billetera?

  Puede enviar una solicitud de retiro de los fondos de su billetera en cualquier momento, pero los retiros por lo general se procesan a fin de mes. Si desea seguir el estado de su pago, la mejor manera de hacerlo es a través de una

• 18.6 - What are the fees associated with wallet withdrawals?

  ProZ.com does not charge a fee for processing wallet withdrawals, but you are responsible for paying any third-party transaction fees. Because some withdrawal methods incur higher transaction costs, those methods require a minimum withdrawal amount in order to cover the transaction costs.
  
  Withdrawal methods:
  

  
  
  • PayPal (no minimum)
    
  • Check made out in US dollars ($25 minimum)
    
  • Wire transfer from a US bank (approx. $35 minimum, must exceed the sum of the transaction fees)
    
  
  

• 18.7 - How can I use funds received for Turn-key translations?

  Funds received in your wallet for Turn-key translations function as regular wallet deposits. This means that they can be used towards your purchase of ProZ.com membership. They can also be withdrawn from your wallet.

  
  

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• 19 - Dynamic profile content

• 19.1 - Why might some ProZ.com profiles include user-supplied dynamic content (javascript)?

  Some users have chosen to customize their ProZ.com profiles with dynamic content such as instant messaging tools, clocks, hit counters, etc. This dynamic content may be implemented in a scripting language such as javascript, which can be run by the viewer's web browser.

  
  

• 19.2 - What are the risks of accepting dynamic content (i.e. running javascript) from a profile owner?

  Although such content is common on the internet and is likely harmless, there is a possibility that security risks may be involved. For example, a cross-site scripting attack might allow the profile owner to gain unauthorized access to the viewer's ProZ.com account. (See this cross-site scripting article on Wikipedia for details.)
  
  Because of this potential security risk, user-supplied dynamic content is only enabled in profile pages when the viewer has given permission.

  
  

• 19.3 - How is dynamic profile content handled by ProZ.com?

  If a ProZ.com profile contains dynamic content, a notice is shown at the upper-right of the page, indicating whether the dynamic content is enabled or disabled.
  
  If the profile owner is a ProZ.com member, the viewer is given the choice to see the profile with or without the dynamic content.
  
  If the profile owner is not a ProZ.com member, the dynamic content is always disabled.

  
  

• 19.4 - How can I control whether dynamic content is enabled when I view a profile?

  If the profile owner is a ProZ.com member, the first time you view the profile you'll be prompted whether to enable the dynamic content. Your preference will be stored in a cookie in your web browser, so you won't be prompted again when viewing that member's profile in that browser. If you later wish to change your preference, and enable or disable the content, click the Settings link in the dynamic content notice at the upper right of the page.
  
  Your preference applies only to that one member's profile. You have a separate preference setting for each member's profile with dynamic content.
  
  For reasons of security, there is no way to enable the dynamic content if the profile owner is not a ProZ.com member.

  
  

• 19.5 - How can I add my instant messenger status to my profile?

  You can show your instant messenger status in your profile without including customized javascript. Go to the Contact tab of your Profile updater to edit the instant messenger settings. If your instant messenger program isn't supported on that page, submit a support request to have it added to the list.

  
  

• 19.6 - How can I include my Twitter feed in my profile?

  You can include your Twitter feed in your profile from the Contact tab of your Profile updater. Just click on the Social networks (LinkedIn, Twitter, Facebook) tab and enter the necessary information.

  
  

• 19.7 - How can I include a hit counter and visitor analysis in my profile without customized javascript?

  ProZ.com members have access to a profile hit counter and visitor analysis tool. See the Visitors tab on your profile page.

  
  

• 19.8 - Can I include CSS in my profile?

  ProZ.com still doesn't allow CSS and Javascript code use in profiles.

  
  

• 19.9 - Are iframes considered dynamic content?

  Yes, iframes are also considered dynamic content, and are handled the same way as javascript.

  
  

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• 20 - Profile referrals

• 20.1 - What are profile referrals?

  Profile referrals are member sources that are crosslinked to your profile and shown at the bottom right corner of your main profile page.

  
  

• 20.2 - What are the benefits of showing referrals in my profile?

  Profile crosslinking / member referrals allow you to exchange links with ProZ.com members working in other languages or fields, whose work you know to be of a high standard. This could work to your benefit as it would shows you as part of the ProZ.com community, sharing with other professionals.

  
  

• 20.3 - How do I enter referrals in my profile?

  You can enter referrals from your Referrals page or by clicking on Referrals under the Settings tab in your profile. Simply enter another member's ID in the Add new referral box en then click on Select. This will allow you top chose a field and a language pair for which the other member can be a reference and a comment. Once you click on Save, the referral will show in the Referrals section of your profile page.

  
  

• 20.4 - How can I delete or hide a referral?

  You can hide or delete a referral by clicking on Hide this referral or Delete this referral in your Referrals page.

  
  

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• 21 -

  
  

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