Licensing problems, SDL 2019/2021
Autor de la hebra: Marketing-Lang.

Marketing-Lang.  Identity Verified
Alemania
Local time: 02:43
inglés a alemán
+ ...
Jan 6

Dear all,
- Primary PC: SDL Trados Studio 2021 Freelance Plus
- Backup PC: SDL Trados Studio 2019 Freelance Plus
I am replacing my backup PC and wish to activate 2019 (not 2021!) on the new one.
However, I cannot deactivate Studio 2019 Freelance Plus on the old machine, instead I get an error message:

"Failed to deactivate.Lofing for this product key has been restricted."

I would like to try the option to deactivate offline, but my account show
... See more
Dear all,
- Primary PC: SDL Trados Studio 2021 Freelance Plus
- Backup PC: SDL Trados Studio 2019 Freelance Plus
I am replacing my backup PC and wish to activate 2019 (not 2021!) on the new one.
However, I cannot deactivate Studio 2019 Freelance Plus on the old machine, instead I get an error message:

"Failed to deactivate.Lofing for this product key has been restricted."

I would like to try the option to deactivate offline, but my account shows only 2021 and my older licenses, not 2019. So I can't deactivate it.

Even if I try to deactivate my 2021 license, an error occurs.

Any ideas?

Thnx -Mike-
Collapse


 

Ekaterina Kroumova  Identity Verified
francés a búlgaro
+ ...
Did you buy an upgrade? Jan 6

Hi,

You are not saying whether you bought Studio 21 as an upgrade to 19, or as a separate installation. Because if it is an upgrade, you certainly loose your 2019 version once you activate 2021. However, it can remain active on a PC until you uninstall it (or the PC fails). Then it is lost completely.


Jaime Oriard
Yaotl Altan
Angie Garbarino
 

Philippe Noth  Identity Verified
Suiza
Local time: 02:43
Miembro 2015
alemán a francés
+ ...
Contact SDL Jan 8

Marketing-Lang. wrote:
- Primary PC: SDL Trados Studio 2021 Freelance Plus
- Backup PC: SDL Trados Studio 2019 Freelance Plus
I am replacing my backup PC and wish to activate 2019 (not 2021!) on the new one.
However, I cannot deactivate Studio 2019 Freelance Plus on the old machine, instead I get an error message:

"Failed to deactivate.Lofing for this product key has been restricted."


I had the same issue yesterday while setting up a new laptop. If you launch a chat using the link in your SDL account, someone will be able to assist you and probably reset the license in a couple of minutes.

As for the versions, you can perfectly run 2021 and 2019 together, although it depends on your particular product configuration (my 2021 entry in the license pane says "With:Allow Studio 2019 - Add-on"). The tricky part is that only Studio 2021 is listed in your account and can be activated or deactivated. I was told that after installation, 2019 would start in trial but "pick up" the 2021 license and never expire.

Philippe


 


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Licensing problems, SDL 2019/2021

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