Oct 24, 2014 21:09
9 yrs ago
19 viewers *
English term
United Kingdom
Performance Enablement Index (PEI)
English to Polish
Bus/Financial
Business/Commerce (general)
Employees Survey
The PEI measures views about xxxx's commitment to customer service (...)
Proposed translations
(Polish)
| 3 | wskaźnik predyspozycji zawodowych |
Polangmar
|
| 3 | wskaźnik organizacyjnego zaangażowania w doskonaleniu jakości produktów i usług |
Frank Szmulowicz, Ph. D.
|
Proposed translations
20 mins
wskaźnik predyspozycji zawodowych
Są nawet dwa wystąpienia w sieci.
4 hrs
Frank Szmulowicz, Ph. D.
United States
United States
Native in English
&
Polish
Specializes in field
United States
On time, on target, on budget.
Native in: English 
, Polish
Works in: Polish to English, English to Polish, Russian to Polish, and 1 more.
Related KudoZ points
:
958
wskaźnik organizacyjnego zaangażowania w doskonaleniu jakości produktów i usług
The translation based on the research material below:
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KPI of the Allianz Engagement Survey is the Performance Enablement Index. The PEI is a combination of survey questions focusing on customer service & quality, involvement, training, and teamwork. These are the questions most predictive of customer satisfaction and business performance (e.g., sales growth, market share, productivity, and profitability).
Unlike Engagement, Performance Enablement questions tend to be directly actionable (e.g., service/quality standards) and, thus, no priority analysis is conducted on this index.
The PEI is composed of the following 8 questions:
Performance Enablement Index (PEI)
The people I work with cooperate to get the job done.
In our department, we regularly use customer feedback to improve our products and services.
Customer problems are dealt with quickly.
Senior leadership is committed to providing high-quality products and services to external customers.
I receive the training and support I need to do my job effectively.
I am involved in decisions that affect my work.
In our department, we set clear performance standards for product/service quality.
I have access to the resources (e.g., materials, equipment, technology, etc.) I need to do my job effectively
http://hrda.sk/prezentacie/konferencia_2014/HRDA_Dolinska.pd...
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The extent to which an organization is committed to high level of customer service and product quality and relies on continuous improvement practices to achieve superior organisational results.
http://prezi.com/lla2g9hwtokd/employee-engagement-surveys/
ccccccccccccc
KPI of the Allianz Engagement Survey is the Performance Enablement Index. The PEI is a combination of survey questions focusing on customer service & quality, involvement, training, and teamwork. These are the questions most predictive of customer satisfaction and business performance (e.g., sales growth, market share, productivity, and profitability).
Unlike Engagement, Performance Enablement questions tend to be directly actionable (e.g., service/quality standards) and, thus, no priority analysis is conducted on this index.
The PEI is composed of the following 8 questions:
Performance Enablement Index (PEI)
The people I work with cooperate to get the job done.
In our department, we regularly use customer feedback to improve our products and services.
Customer problems are dealt with quickly.
Senior leadership is committed to providing high-quality products and services to external customers.
I receive the training and support I need to do my job effectively.
I am involved in decisions that affect my work.
In our department, we set clear performance standards for product/service quality.
I have access to the resources (e.g., materials, equipment, technology, etc.) I need to do my job effectively
http://hrda.sk/prezentacie/konferencia_2014/HRDA_Dolinska.pd...
ccccccccccccc
The extent to which an organization is committed to high level of customer service and product quality and relies on continuous improvement practices to achieve superior organisational results.
http://prezi.com/lla2g9hwtokd/employee-engagement-surveys/
Note from asker:
| Mam też EEI Employee Engagement Index, więc wskaźnik zaangażowania raczej nie. |
Discussion
the extent to which an organization is committed to high level of customer service and product quality and relies on continuous improvement practices to achieve superior organisational results -
whereas the Employee Engagement Index concerns employees - the extent to which the EMPLOYEES are motivated to contribute to organizational success and are willing to apply discretionary effort to accomplishing tasks important to the achievement of organizational goals.
http://prezi.com/lla2g9hwtokd/employee-engagement-surveys
The PEI is measured by, among others, polling the employees; nevertheless, the PEI concerns the organization and especially how it HELPS employees provide better products and servcies.