English to Danish Social Sciences Psychology Kommunikationsseminar

Sætningen står næsten nederst, og jeg kan ikke få nogen som helst mening ud af All ego-. Nogen der kan??
Nævnte TA-eksempel findes ikke i teksten. På forhånd tak!

By repeating a received message in your own words you show the message sender that you understood him correctly.
At the same time you ensure for yourself that your communication runs smoothly (without misunderstandings).
Conversation destroyers take effect into completely the opposite direction.
Maybe you want to observe in which situations conversation interrupters are used.
You will notice it when
somebody defends himself...
or gets under pressure or feels under pressure...
or if somebody tries to control too much.
Language is the expression of our inner attitude.
This gets obvious in the TA example:
All ego- can be identified in our communication behaviour.
In connection with the basics of communication we experienced that we become the ‘director’ of our environment through our perception.
This also applies to using language.
If you tell your customer ‘there won’t be any problems’, you are talking about problems (do NOT think of problems now!)