10,768 registrants

ProZ.com 2015 virtual conference for International Translation Day

Sep 30, 2015


Customer Relationship Management panel

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Schedule:This session ended at 16:10
Description:In this panel discussion we will discuss:
  • Best customer relationship practices
  • Customer relationship management software
  • Activities that translators can leverage to increase customer sell through
Speakers:Jeff Allen — Moderator
Jeff Allen has 2 decades of experience in many areas across the entire business life cycle (marketing, pre-sales, sales, account management, project/program management, product management, development, custom development, QA testing, TEP production, release management, deployment, customer support, customer maintenance bug fixing, professional services & consulting,, partner/customer training, ISO9001 Quality Management, Executive Management, Advisory boards) at several language services /software companies (Translations.com/TransPerfect/AlchemySoftware, SYSTRAN, Softissimo, MIT2, ELDA, Language Technologies Institute) and other (non-translation) software and engineering companies (Caterpillar, Mycom Intl, SAP, Business Objects, Cartesis). He has been a member of the MultiLingual magazine advisory board and the LINGUIST-List industry advisory board over the past decade.

He is known for his work in controlled language writing for translation, Machine Translation dictionary building and post-editing, translation memory, website and software localization, translation workflow management systems, terminology management, speech technologies, and now has recent publications covering areas including ISO9001 certification, cross-team/project engineering tool integration, and cross-cultural team building and conflict management.
Suzanne Deliscar
Ms. Deliscar was called to the Ontario Bar in 2004. As principal of Suzanne E. Deliscar, Lawyer-Linguist, she focuses on matters involving both legal and language issues. Her practice was created through the combination of her language skills in French and Spanish and the practice of law in a variety of areas, including civil litigation, wills & estates, corporate/commercial, and family law.

Ms. Deliscar has extensive experience in the translation of a variety of legal documents. She has extensive experience in the translation of official documents, and has reviewed, analyzed and abstracted over 500 Spanish language contracts for a large multinational corporation. Ms. Deliscar is also experienced in providing document review in French.

Suzanne Deliscar is also the developer and presenter of over 13 popular translator training webinar programs in the areas of legal translation, official document translation, and marketing for translators and interpreters. She is also the founder of the Lawyer-Linguists Forum, an online community of lawyer-linguists which fosters discussion and exchange in an effort to improve awareness and growth of the profession.

Ms. Deliscar has been heavily involved in the community through her mission work in Haiti, as well as holding various positions locally, regionally, nationally and internationally within her church community. Ms. Deliscar has also hosted numerous “Ask the Lawyer” Days in banks and for community organizations.

Ms. Deliscar is a former member of the following organizations:
  • Ontario Bar Association
  • Ontario Trial Lawyers Association
  • Rotary Club of Bramalea
  • The Mentoring Partnership
  • Ms. Deliscar is a current member of the following organizations:
  • The Law Society of Upper Canada
  • American Translators Association
  • International Association of Professional Translators and Interpreters
  • Proz.com Certified Pro Network – Spanish>English
  • Specialities
  • legal translation
  • official document translation
  • foreign language contract abstraction
  • foreign language document review
  • legal services in Spanish and French (including Civil Litigation, Wills and Estates, and Family Law)
  • Education: - B.A. Latin American Studies and History, Minor in Science, Technology and Public Policy, McMaster University, 2000
    - Advanced Spanish, Semester Abroad, Universidad de Chile, 1999
    - LL.B. University of Windsor, 2003

    Bar Admittances:
    - Ontario Bar, 2004

    - French
    - Spanish
    Teresa Sousa
    Holding a Master's Degree in Translation Studies and with over 10 year of translation project management experience, she has gathered some of the practices and strategies that she is currently imprinting in a successful activity as a freelance translator. Teresa currently works as a freelance translator, editor, proofreader, transcreator from English and German into European Portuguese. Being a certified trainer and e-trainer, she is currently working on her PMP (Project Management Professional) and International Coach certifications. She also provides training (both in person and online) and consulting services to companies and translation professionals. Some of her interests include traveling, languages and cultures, e-learning, training, project management, marketing, personal development and entrepreneurship.
    John Moran
    John Moran is a researcher, software developer, agency owner and German to English technical translator specialized in IT. In the late 1990’s he began his career in translation while working as a lecturer in German translation in Trinity College Dublin, where he graduated with a distinction in Computer Science, Linguistics and German.

    He worked for over a decade in Germany as a freelance software developer for companies such as Cap Gemini, Nokia Siemens Networks, Telefonica and UniCredit. He is the founder of Transpiral, a technical translation agency based in Dublin, Ireland and consults with some of the world’s largest agencies and end-buyers of translation to measurably improve translator productivity using combinations of machine translation, predictive typing and speech recognition using software called Wordface Analytics he conceived of and helped develop in partnership with Welocalize while working as a researcher with ADAPT, an Irish language technology research centre.

    In the evenings he works on a long overdue PhD in computer science on the statistical analysis of user activity data gathered in CAT tools. He is a regular conference speaker on the topic of how computational linguistic technologies impact on translators.

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    Discussion for ProZ.com 2015 virtual conference for International Translation Day session (2015): Customer Relationship Management panel

    Jeff Allen  Identity Verified
    Local time: 23:15
    múltiples idiomas
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    Our panelists will be answering the online chat questions for the next few days Sep 30, 2015

    Hi everyone,

    Our panelists will be answering the Q&A submissions during the live session over the next few days. Please come back a few times to the page over these days to see our replies to your questions. Thanks for attending and for your questions. This is your opportunity to ask and for us to share.



    Drew MacFadyen  Identity Verified
    Estados Unidos
    Local time: 17:15
    Miembro 2006
    español al inglés
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    Recording of this session now publicly available Oct 1, 2015

    The recording of this session is now available on this page http://www.proz.com/virtual-conferences/668/program/10531 this content has been made public and can be viewed by anyone regardless of conference attendance.

    Thank you



    Jeff Allen  Identity Verified
    Local time: 23:15
    múltiples idiomas
    + ...
    Customer relationship management round table at Proz Virt Conf: all questions are answered Jan 14, 2016

    Dear participants of the Customer relationship management round table session held at Proz Virtual Conference 2015.
    We have answered all of the questions which appeared in the chat window. These are accessible at the page where the present comment is being made.


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