I have worked as a Freelance Portuguese Language Expert for over 10 years, providing services such as:
Translation, subtitling, transcription and proofreading services (EN-PT, PT-EN, SP-PT, SP-EN) in the most varied fields, specializing in: travel and hospitality, medical research, marketing, SEO, gambling, AI improvement, internet research and localization.
Some agencies I have been working with are:
Lingual Consultancy Services
Bachelor's Degree - Translation and Interpreting (English to Portuguese) - FMU, São Paulo, SP, Brazil (2009 – 2011)
Portuguese (Native Speaker)
English (Fluent/Near Native)
-Volunteer contribution with subtitles for TED TALKS
-Vast knowledge and experience in the tourism and travel industry
-Solid knowledge on medical and pharmaceutical vocabulary
Professional Experience not directly related to translation
International Sales - American Airlines (Mar 2018 - Present)
I took part of a 45 day training, including one full module taken at the company's headquarters in Dallas, TX, on American Airlines' technical procedures, sales techniques, data protection and customer service standards. Through a partnership between the company and the Harvard University, I was able to take online courses focused on leadership and excellence in customer service.
South America Partnership Manager - Ten Group (Apr 2014 - Jan 2018)
I have built and developed a network of trusted suppliers in Brazil during a business expansion in which the local office has drastically increased its capacity and number of employees. I have negotiated benefits at over 50 fine dining restaurants in South America and USA for a world-famous credit card corporation’s Global Dining and Benefit Program. I have developed exclusive offers in Brazil, Argentina and USA for important clients of major finance institutions. Worked on coaching and training of new and existing team members, as well as customer satisfaction and problem resolution tasks. I have also worked for 5 months in San Francisco (USA) supporting the launch of a new and crucial client program based in the United States.
Lead Concierge - Renaissance Sao Paulo Hotel (Marriott International) (Oct 2009 - Mar 2014)
I had a crucial role in the company during a major brand repositioning which now had the Concierge as one of its pillars. I have worked daily on staff training and meeting sessions at all areas of the hotel providing all associates with “Concierge Basics”, as well as important updates on the city’s dining and entertainment industry. I have maintained an excellent relationship with local restaurants and was able to provide hotel guests with VIP treatment at some of the cities most renowned establishments. I have also played an important role on guest relations and customer experience tasks and was often recognized by customers and coworkers for my problem resolution and client engagement abilities.