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Freelance translator and/or interpreter, Verified member
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Czech to English: a letter of complaint General field: Tech/Engineering Detailed field: Construction / Civil Engineering
Source text - Czech Vážený pane XXX,
obracím se na Vás v záležitosti posouzení reklamace a přístupu k tomuto případu ze strany zástupců XXX.
Na úvod mě dovolte se v krátkosti představit. Pracuji v oblasti prodeje střešních materiálů více jak 15 let. Největší část své dosavadní kariéry (11 let) jsem strávil ve společnosti XXX jako produktový manažer a ředitel pobočky XXX.
Zde jsem poznal střešní krytinu XXX, kterou společnost XXX prodávala. Tato krytiny v té době na mě působila jako jedna z nejlepších
a nejkvalitnějších na trhu a proto jsem zvolit krytinu XXX na svoji chatu, pergolu, dřevník a doporučil kamarádům, kteří dali na slovo odborníka a tuto krytinu použili na svých domech.
Aktuálně pracuji na pozici obchodního ředitele ve společnosti XXX – obchodní firma speciálně zaměřená na prodej střešních materiálů, převážně v oblasti plechových krytin a klempířských prvků. Máme 12 poboček po celé ČR.
V minulém roce začala moje střecha vykazovat barevnou odlišnost u některých šablon – viz. foto č. 1. V letošním roce jsem tuto situaci řešil s XXX, poslal fotodokumentaci a byl jsem ujištěn, že to je jasná reklamace, že o tomto problému s touto povrchovou úpravou víte. Nakonec jste požadovali vzorky poškozené a nepoškozené krytiny. XXX přijel a demontoval 2 ks krytiny – jakým způsobem vidíte na foto č. 2. Kotvení nových ks krytiny uvidíte na obr. 3. Bylo řečeno, že to je na chvíli, protože se bude měnit celá střecha. Dva nové kusy krytiny jsem dodal sám ze zbytků, co jsem měl navíc. Potom jsem byl nemile překvapen informací, že tato reklamace je zamítnuta, že je vlastně vše v pořádku a že takto může vypadat krytina XXX po 5 letech.
Děkuji, ale v tomto případě nemám sebemenší důvod nabízet a podporovat prodej krytiny XXX v síti XXX. Opravdu jsem byl přesvědčen, že XXX je zárukou kvality, ale osobní zkušenost mě přesvědčuje o opaku. Poslední dva roky se Vaši kolegové snaží prosadit prodej výrobků XXX u naší společnosti, již proběhlo zaškolení našich lidí, vyvzorkování prodejen, ale s ohledem na tuto osobní zkušenost nemám nejmenší důvod pokračovat v této spolupráci.
Děkuji Vám za vaše posouzení této nepříjemné situace a věřím, že se domluvíme k oboustranné spokojenosti.
S pozdravem,
Translation - English Dear Mr XXX,
I appeal to you in this letter to evaluate our complaint and the approach to this matter on the part of XXX representatives.
First, let me briefly introduce myself. I have been working in sales of roofing material for more than 15 years now. I have spent most of my carrier (11 years) in the company XXX as the product manager and director of the branch office in XXX.
It was there where I learnt about the roofing material XXX, sold by our company XXX. The roof covering appeared to me as one of the best and one of the highest quality on the market. As a result, I chose the covering XXX for my summerhouse, gazebo and woodshed. I also recommended the covering to my friends, who took me for an expert in this field, and used the covering on their houses.
My current position is the sales manager in XXX – a sales company specialised in roofing materials, especially metal roofing and tinsmith components. We have 12 branches in the Czech Republic.
Last year, my roof started to show a colour difference in some of the templates – see photo no. 1. This year, I was dealing with this issue with XXX. I sent the photo-documentation and was assured that this was a clear complaint and that you were aware of the issue. As a result, you required samples of both damaged and undamaged covering. XXX came to dismantle them as two separate pieces – you see the way how it was done in photo no. 2. The anchoring of new covering pieces can be seen in photo no. 3. I was told that this was a temporary provision because the whole roof was to be replaced. The two missing pieces of covering were added by myself from the remains I had been keeping as an extra material. Therefore, I became dismayed to see that my complaint had been rejected, signifying that everything is all right and that an XXX covering may look like this after 5 years.
In this case I have no reason to offer and support sales of the covering XXX in our company XXX. I was truly convinced that XXX is a guarantee of quality but my own personal experience tells me otherwise. For the last two years, your colleagues have been trying to promote XXX products sales in our company. Our people have already been trained, our points of sales have received samples but in the light of my own personal experience, I have no reason to continue in our cooperation.
Thank you for your assessment of this unpleasant situation and I believe we will come to terms to our mutual satisfaction.
Sincerely,
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Translation education
Master's degree - Silesian University in Opava
Experience
Years of experience: 12. Registered at ProZ.com: Jul 2016. Became a member: Feb 2024.
I have been working as a
freelance interpreter and translator since 2016 when I finished my post-gradual
studies of conference interpreting in Prague. I have been providing
translation and interpretation services to customers from various industries in
business negotiations, production, commissioning and repair of machinery,
audits, internal meetings, industrial fairs, conferences and political debates,
though my work mainly revolves around the automotive and heavy industry.
I
translate various documents involving methodological guidelines, internal
manuals and instructions, presentations, contracts, technical and service
specifications, tenders and marketing material.
My
interpretation services mainly consist of onboarding training courses,
selection procedures for management through assessment centres, training
courses for importers, internal and external audits and meetings both in the
office and on the shop floor.
Apart
from the automotive, I occasionally provide my services in the construction and
medical sectors and at various conferences held by professional associations.
Member since Feb '24
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