represent their credentials, capabilities and experiences honestly answer, courteously, inquiries related to services, fees and available equipment, accept only assignments that they have the knowledge, resources and time to do well disclose, prior to accepting any assignment, any biases that may have relevance agree, before work starts, what is to be delivered, as well as how, when, and who will bear any delivery cost agree, before work starts, on payment amount, timing and currency, and who will bear any payment cost set their rates at levels that allow them to deliver, on an ongoing basis, the quality levels that their clients require
treat all sensitive information as confidential, and take steps to protect that confidentiality take any and all steps necessary to ensure consistent delivery of work of a high professional standard accept responsibility for the quality of work they deliver, even when that work has been subcontracted do not attempt to change, after work has begun, agreed-upon terms (except by mutual consultation) do everything possible to meet agreed-upon terms, even when unforeseen problems are encountered
do not directly contact end clients, or subcontractors, without permission attempt to resolve disputes directly among parties involved strive to continually improve their own skills do not unjustly criticize other professionals or their work capitalize on opportunities to further the industry as a whole do not engage in conduct or communication unbecoming of a professional
ask for clarification, and give it, when appropriate, making clear when they are speaking and not interpreting do not interject their own feelings, opinions or advice do not accept assignments in which payment is contingent on the outcome of a case or proceedings
This is version 1.1 of the guidelines. A newer version of the guidelines is available.
Endorsement of the guidelines is a requirement for participation in the ProZ.com certified PRO network. Evidence of having acted in violation of the guidelines is grounds for dismissal from that program.
A total of 44124 professionals have endorsed the ProZ.com professional guidelines. (13 have endorsed over the past day.)
A total of 28412 professionals have endorsed this version.