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  3. Telecom(munications)

atención de llamadas

English translation: (lifecycle of) service calls

GLOSSARY ENTRY (DERIVED FROM QUESTION BELOW)
Spanish term or phrase:atención de llamadas
English translation:(lifecycle of) service calls
Entered by: Brenda Joseph

18:09 Sep 4, 2009
Spanish to English translations [PRO]
Telecom(munications)
Spanish term or phrase: atención de llamadas
Ciclo de vida de la atención de llamadas:

La empresa presenta el siguiente ciclo de vida de la atención de llamadas que podrá formalizarse en la herramienta de Central de Atención.

El proveedor podrá implementar el siguiente diagrama en su propuesta, a fin de mejorar la calidad del servicio a ser contratado.
Brenda Joseph
Local time: 02:02
(lifecycle of) service calls
Explanation:
Seems to be referring to the lifecycle of a call as per Robert's response but makes no reference to a customer. It could equally refer to an incident response cycle that can be automatically initiated. In that case it would be more correct to call it a Service call.
The excerpt is worded like a section of a SLA (Service Level Agreement) or the Service level definition section of an ITT (Invitation to Tender) or similar. It looks like boilerplate as the contractual co-respondants would be named in a schedule and the parties referred to throughout the document as "the providor", "the authority" etc.
Selected response from:

Andy Carr
Local time: 06:02
Grading comment
Thank you!
4 KudoZ points were awarded for this answer



Summary of answers provided
4 +1call service
Lisa McCarthy
3customer service calls
Robert Forstag
3(lifecycle of) service calls
Andy Carr


Discussion entries: 1





  

Answers


3 mins   confidence: Answerer confidence 4/5Answerer confidence 4/5 peer agreement (net): +1
call service


Explanation:
-

Lisa McCarthy
Spain
Local time: 07:02
Works in field
Native speaker of: Native in EnglishEnglish
PRO pts in category: 24

Peer comments on this answer (and responses from the answerer)
agree  Emilio Schulder: Compact answer. Good!
1 hr
neutral  Michael Reimer: Doesn't "call service " sound kinda funny? Maybe "customer call service" sounds a little more natural.
6 hrs
Login to enter a peer comment (or grade)

4 mins   confidence: Answerer confidence 3/5Answerer confidence 3/5
customer service calls


Explanation:
This seems to be the meaning.

Suerte.

--------------------------------------------------
Note added at 7 mins (2009-09-04 18:16:26 GMT)
--------------------------------------------------

It seems that the reference here is to the "life cycle" of each individual call. Hence my suggested translation.

Robert Forstag
United States
Local time: 01:02
Works in field
Native speaker of: English
PRO pts in category: 24
Login to enter a peer comment (or grade)

1 hr   confidence: Answerer confidence 3/5Answerer confidence 3/5
(lifecycle of) service calls


Explanation:
Seems to be referring to the lifecycle of a call as per Robert's response but makes no reference to a customer. It could equally refer to an incident response cycle that can be automatically initiated. In that case it would be more correct to call it a Service call.
The excerpt is worded like a section of a SLA (Service Level Agreement) or the Service level definition section of an ITT (Invitation to Tender) or similar. It looks like boilerplate as the contractual co-respondants would be named in a schedule and the parties referred to throughout the document as "the providor", "the authority" etc.

Andy Carr
Local time: 06:02
Native speaker of: Native in EnglishEnglish
PRO pts in category: 4
Grading comment
Thank you!
Login to enter a peer comment (or grade)



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