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Sistema de Contactos con Clientes

English translation: Customer Care System (SAPs CCS)

GLOSSARY ENTRY (DERIVED FROM QUESTION BELOW)
Spanish term or phrase:Sistema de Contactos con Clientes
English translation:Customer Care System (SAPs CCS)
Entered by: TRANZsmart

19:06 Oct 18, 2006
Spanish to English translations [PRO]
Bus/Financial - Management
Spanish term or phrase: Sistema de Contactos con Clientes
Hi,
What would be the appropriate translation for this term? seems like its something to do with the PR side of the organisation...?

Definir las acciones a seguir en el Departamento de Facturación para responder consultas y reclamos que los clientes realicen a la Concesionaria respecto al ámbito de la facturación en los plazos establecidos por AC mediante instructivo XXX “Gestión de Sugerencias y Reclamos”, el que utiliza para sus comunicaciones **el Sistema de Contactos con Clientes** (SCC) de SAP.
TRANZsmart
United Kingdom
Local time: 07:38
Customer Care System (SAP's CCS)
Explanation:
SAP's Customer Care System (CCS)...

[PDF] NEC SOLUTIONS AMERICA AND EA CONSULTING FORM STRATEGIC ALLIANCE TO ...File Format: PDF/Adobe Acrobat - View as HTML
The solution package, including hardware, SAP Customer Care System (CCS). application, pre-configured templates and professional services, is designed to ...
www.necusa.com/companies/20/NECSAM_And_EA_DeliverSapSol_To ... - Similar pages


[PDF] PowerNoteFile Format: PDF/Adobe Acrobat - View as HTML
The SAP Utilities Customer Care System (CCS) benchmark simulates. typical processes in a utilities company. The core business processes ...
www.dell.com/downloads/global/solutions/8450_sap_pwrnt.pdf - Similar pages


ITBI - Homepage - sivMEHR - Customer Care System (CCS) represents a concept for a new dimension in the provision of customer data and information. ...
www.itbi.at/indexcdfe.html?page=products&selection=siv - 36k - Cached - Similar pages


Press Releases - Directions MagazineThe project was carried out in parallel with CitiPower's SAP CCS ... and now provides full integration with the utility's SAP Customer Care System, ...
www.directionsmag.com/pressreleases.php?press_id=977 - 51k - Cached - Similar pages


Technical Specialist Jobs - SAP/Design/Oracle SQL - State of ...Technical Specialist - SAP/Design/Oracle SQL - State of, Texas, ... application, sap utilities customer care system, customer care system, is-u/ccs, urc, ...
www.thinkenergygroup.com/think.nsf/JONumAlpha/43222?Opendoc... - Similar pages




--------------------------------------------------
Note added at 1 hr (2006-10-18 20:31:02 GMT)
--------------------------------------------------

There are also a few references to SAP's customer contact system..but it is a generic reference. When they talk about their module, it is Customer Care.
Selected response from:

Ronnie McKee
Spain
Local time: 08:38
Grading comment
Thank you to everyone for your help
4 KudoZ points were awarded for this answer



Summary of answers provided
5 +2Customer Care System (SAP's CCS)
Ronnie McKee
4 +2customer call system/customer management system
DCypher (X)
4customer/client contact system
Lydia De Jorge
3CRM
Yazmin Osoyo


  

Answers


4 mins   confidence: Answerer confidence 4/5Answerer confidence 4/5 peer agreement (net): +2
customer call system/customer management system


Explanation:
...


--------------------------------------------------
Note added at 6 mins (2006-10-18 19:13:13 GMT)
--------------------------------------------------

also Customer Contact Management System....

DCypher (X)
Local time: 08:38
Specializes in field
Native speaker of: Native in EnglishEnglish
PRO pts in category: 4

Peer comments on this answer (and responses from the answerer)
agree  Claudia Aguero
3 mins
agree  Patrice
3 hrs
Login to enter a peer comment (or grade)

27 mins   confidence: Answerer confidence 3/5Answerer confidence 3/5
CRM


Explanation:
podría ser Customer Relationship Management... no estoy segura para SAP

--------------------------------------------------
Note added at 35 mins (2006-10-18 19:42:20 GMT)
--------------------------------------------------

It appears that for SAP is CIS (customer interaction centre or customer information systems)
Customer offers customer service organizations robust call center functionality and a... voice response ( IVR ) systems. Integration with other ERP System components gives agents total access to customer information and customer business transactions
http://help.sap.com/

Yazmin Osoyo
Mexico
Local time: 00:38
Works in field
Native speaker of: Spanish
Login to enter a peer comment (or grade)

1 hr   confidence: Answerer confidence 5/5 peer agreement (net): +2
Customer Care System (SAP's CCS)


Explanation:
SAP's Customer Care System (CCS)...

[PDF] NEC SOLUTIONS AMERICA AND EA CONSULTING FORM STRATEGIC ALLIANCE TO ...File Format: PDF/Adobe Acrobat - View as HTML
The solution package, including hardware, SAP Customer Care System (CCS). application, pre-configured templates and professional services, is designed to ...
www.necusa.com/companies/20/NECSAM_And_EA_DeliverSapSol_To ... - Similar pages


[PDF] PowerNoteFile Format: PDF/Adobe Acrobat - View as HTML
The SAP Utilities Customer Care System (CCS) benchmark simulates. typical processes in a utilities company. The core business processes ...
www.dell.com/downloads/global/solutions/8450_sap_pwrnt.pdf - Similar pages


ITBI - Homepage - sivMEHR - Customer Care System (CCS) represents a concept for a new dimension in the provision of customer data and information. ...
www.itbi.at/indexcdfe.html?page=products&selection=siv - 36k - Cached - Similar pages


Press Releases - Directions MagazineThe project was carried out in parallel with CitiPower's SAP CCS ... and now provides full integration with the utility's SAP Customer Care System, ...
www.directionsmag.com/pressreleases.php?press_id=977 - 51k - Cached - Similar pages


Technical Specialist Jobs - SAP/Design/Oracle SQL - State of ...Technical Specialist - SAP/Design/Oracle SQL - State of, Texas, ... application, sap utilities customer care system, customer care system, is-u/ccs, urc, ...
www.thinkenergygroup.com/think.nsf/JONumAlpha/43222?Opendoc... - Similar pages




--------------------------------------------------
Note added at 1 hr (2006-10-18 20:31:02 GMT)
--------------------------------------------------

There are also a few references to SAP's customer contact system..but it is a generic reference. When they talk about their module, it is Customer Care.

Ronnie McKee
Spain
Local time: 08:38
Specializes in field
Native speaker of: English
PRO pts in category: 12
Grading comment
Thank you to everyone for your help

Peer comments on this answer (and responses from the answerer)
agree  Simon Charass
21 mins
  -> Thank you, Simon
agree  Silvia Brandon-Pérez
13 hrs
Login to enter a peer comment (or grade)

6 hrs   confidence: Answerer confidence 4/5Answerer confidence 4/5
customer/client contact system


Explanation:
.

Lydia De Jorge
United States
Local time: 01:38
Specializes in field
Native speaker of: Native in SpanishSpanish, Native in EnglishEnglish
PRO pts in category: 12
Login to enter a peer comment (or grade)



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