GLOSSARY ENTRY (DERIVED FROM QUESTION BELOW) | ||||||
---|---|---|---|---|---|---|
|
16:12 Jul 17, 2009 |
Italian to English translations [PRO] Bus/Financial - Management | |||||||
---|---|---|---|---|---|---|---|
|
| ||||||
| Selected response from: Yasutomo Kanazawa Japan Local time: 09:15 | ||||||
Grading comment
|
Discussion entries: 2 | |
---|---|
Damage/Inefficiency Analysis Explanation: I think disservizio here means damage or inefficiency. |
| |
Grading comment
| ||
Login to enter a peer comment (or grade) |
Analysis of service quality issues Explanation: Basically, this means inefficiency, but I'm not sure this is the right word in the conext of an ISO audit. And I hate the way "issues" has become a near-universal euphemism for "problems", but there we go... Here is an example supporting my suggestion: "ISO/IEC 20000 forms a foundation on which enterprises can build a common vocabulary and integrated processes. Integrated processes are particularly important in a multi-sourced environment, where different vocabularies and processes can result in misunderstandings, poor hand-overs and service-quality issues." Reference: http://www.livetime.com/webservicedesk/ServiceCompliance.htm... |
| |
Login to enter a peer comment (or grade) |
complaint(s) analysis Explanation: or analysis of complaints. if the "disservizi" are complaints - and they almost always are, whether from staff (rare) or customers (more frequent) http://www.peterborough.gov.uk/PDF/lei-cul-lib-Comp-Anal-06-... http://www.cta-otc.gc.ca/doc.php?did=385&lang=eng |
| ||
Notes to answerer
| |||
Login to enter a peer comment (or grade) |
Non-conformance analysis Explanation: I used to be a Quality Manager in an ISO certified company, and the nearest I can think of for what you might have here is the company's response to the auditor's findings, viz. non-conformances/non-conformities and 'observations', which are typically failures to follow the quality system or defects in the system itself. These do not have to be formal customer complaints, although the auditor will obviously focus on those. |
| |
Login to enter a peer comment (or grade) |
Bad Services Review Explanation: oppure "Disservices Review/Analysis" – perché no? |
| |
Login to enter a peer comment (or grade) |
malfunctioning analysis Explanation: - |
| |
Login to enter a peer comment (or grade) |
Login or register (free and only takes a few minutes) to participate in this question.
You will also have access to many other tools and opportunities designed for those who have language-related jobs (or are passionate about them). Participation is free and the site has a strict confidentiality policy.