Aufnahme des Störungsverlaufs

English translation: detailed recording of the problem

GLOSSARY ENTRY (DERIVED FROM QUESTION BELOW)

German term or phrase:	Aufnahme des Störungsverlaufs
English translation:	detailed recording of the problem
Entered by:	Rowan Morrell

06:06 Aug 1, 2005

German to English translations [PRO]
Bus/Financial - Surveying / Customer Satisfaction Survey

German term or phrase: Aufnahme des Störungsverlaufs

"Wie zufrieden sind sie mit der Störungsannahme durch... ...die Service-Leitstelle von ABC bezüglich:

- Erreichbarkeit der Leitstelle
- Freundlichkeit der mit Arbeiter
- Aufnahme des Störungsverlaufs?"

From the "Service" section of a customer satisfaction survey. (Earlier theories were that "Service" might be "after-sales service", but it seems to be more along the lines of troubleshooting and maintenance, so maybe "servicing".) Those completing the survey have to check on a scale of 1 to 5 how true certain statements are for them. I don't understand what is meant by "Aufnahme des Störungsverlaufs", and can't find a translation for "Störungsverlauf" anywhere, or even one single reference to the word, which is obviously made up. TIA for any light you can shed on it.

Rowan Morrell KudoZ activity Questions: 2467 (none open) (62 closed without grading) Answers: 2776 New Zealand
Local time: 07:53

detailed recording of the problem

Explanation:
I understand this as the ability of the people at the supplier's end to ask for details about the customer's problem and to take relevant notes so that the problem can be dealt with.

Selected response from:

BrigitteHilgner
Austria
Local time: 21:53

Grading comment

Thanks Brigitte. This time the points are all yours after a couple of narrow misses. Very nice answer. Thanks also to the peer graders for their input. Appreciate everyone's help.
4 KudoZ points were awarded for this answer

Summary of answers provided

3 +2

detailed recording of the problem

BrigitteHilgner

Answers

5 mins confidence:

peer agreement (net): +2

Aufnahme des Störungsverlaufs

detailed recording of the problem

Explanation:
I understand this as the ability of the people at the supplier's end to ask for details about the customer's problem and to take relevant notes so that the problem can be dealt with.

BrigitteHilgner
Austria
Local time: 21:53
Native speaker of:

German
PRO pts in category: 4

Grading comment

Thanks Brigitte. This time the points are all yours after a couple of narrow misses. Very nice answer. Thanks also to the peer graders for their input. Appreciate everyone's help.

Login or register (free and only takes a few minutes) to participate in this question.

You will also have access to many other tools and opportunities designed for those who have language-related jobs (or are passionate about them). Participation is free and the site has a strict confidentiality policy.

Return to KudoZ list

KudoZ™ translation help

The KudoZ network provides a framework for translators and others to assist each other with translations or explanations of terms and short phrases.

See also:

ProZ.com term search

Search millions of term translations

Aufnahme des Störungsverlaufs

English translation: detailed recording of the problem

Answers

KudoZ™ translation help

Your current localization setting

Select a language

Aufnahme des Störungsverlaufs

English translation: detailed recording of the problem

Answers

KudoZ™ translation help

You have native languages that can be verified

Your current localization setting

Select a language