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19:29 Sep 10, 2006 |
German to English translations [PRO] Bus/Financial - Management / Complaint Management | |||||||
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| Selected response from: Ted Wozniak United States Local time: 01:19 | ||||||
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Summary of answers provided | ||||
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4 +2 | procedure for handling complaints/objections |
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3 +1 | complaints management |
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Discussion entries: 1 | |
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complaints management Explanation: ist beim Kundendienst tatsaechlich ein sehr haeufig verwendeter Begriff The complaints management process includes established procedures for routing ... An effective complaints management process requires that enterprise ... www.opentext.com/2/sol-industry/sol-ind-energy-utilityandnu... - 24k - Cached - Similar pages Complaints management, Customer Feedback Complaint Handling ... Complaints Management and Feedback Management, Customer Experience Management software from Charter UK continuum for all of your crm needs. www.charter-uk.com/ - 29k - Cached - Similar pages -------------------------------------------------- Note added at 20 mins (2006-09-10 19:49:43 GMT) -------------------------------------------------- gern geschehen, ich habe ja bloss deine eigene Antwort bestaetigt. Einen schoenen Sonntag abend noch! |
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Notes to answerer
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procedure for handling complaints/objections Explanation: Since this is a call center, the Einwände could be either complaints (if they are receiving calls) or "objections" if they are making (sales) calls. And since they have to "follow" this, you need to add the term "procedure" in English. I imagine it is more likely a sales call center and when the intended customer says "no, thank you", the caller is suppossed to run down the list of what to say to turn the refusal (objection) into a yes response. (e.g. This is a limited time offer and will help your family in a time of need. Don't you care about your family?) -------------------------------------------------- Note added at 2 hrs (2006-09-10 21:53:57 GMT) -------------------------------------------------- Didn't notice the rest of the sentence. That makes it seem morel likely that this concerns cold calling so objections (to the sale) is correct. Alternative - if it is complaints, then the "Angebote" could be offers to keep the customer from cancelling when they have a complaint. (Covering all the bases in this reponse!) -------------------------------------------------- Note added at 18 hrs (2006-09-11 13:33:50 GMT) -------------------------------------------------- OK, given your note, then I would say, "procedure for handling complaints" and "also use the available offers" |
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