This site uses cookies. Some of these cookies are essential to the operation of the site, while others help to improve your experience by providing insights into how the site is being used. For more information, please see the ProZ.com privacy policy.
Cookie settings
  1. KudoZ™ Top
  2. German to English
  3. Government / Politics

Behördennummer D 115

English translation: citizen services line

GLOSSARY ENTRY (DERIVED FROM QUESTION BELOW)
German term or phrase:Behördennummer D 115
English translation:citizen services line
Entered by: Kim Metzger

22:12 Aug 27, 2009
German to English translations [PRO]
Social Sciences - Government / Politics / Behörden business
German term or phrase: Behördennummer D 115
There is talk about the switch to a common Behördennummer. I am not sure if it means the 911 emergency. help is apreciated!
Michele Gile
Canada
Local time: 03:30
Citizen services line
Explanation:
EU Services Directive and D 115 Demonstrator Prototype
In December 2006, a decision was made at the European level that every company should have the opportunity to offer its services all over Europe; this decision came to be known as the EU Services Directive. Separately, another initive has recently kicked off in Germany called the Standardized Citizens Service Line D 115, the intention being to offer a single number that German citizens can dial and be able to make all types of enquires on public services.
http://tinyurl.com/max425

D115 – the new single phone number for Germany's public authorities
People living in Berlin who wish to apply for a new passport, fix a date for the marriage license bureau or register a new commercial enterprise all use the same telephone number, namely 030/900. To ensure that the rest of Germany will soon likewise have its own nationwide single phone number – namely D115 – and that callers will immediately be put through to the correct contact at the required authority, Siemens has set up professionally organized local service centers, not only in Berlin, site of the main project, but also in Cologne, Hamburg and Karlsruhe. Statistics show that 80 percent of calls to public authorities in Germany take place at local level, but only a small minority of callers are actually successful in being connected immediately to the person they need for their specific query. This situation will be improved by the D115 number. Sophisticated technology in the front office takes the caller straight to the correct contact or forwards the call as quickly as possible. To ensure that this system works across the board, it is planned to combine the various service units currently distributed over local, state and federal locations in a single intelligent network.
http://tinyurl.com/nenotq
Selected response from:

Kim Metzger
Mexico
Local time: 01:30
Grading comment
Thank you very much!!!
4 KudoZ points were awarded for this answer



Summary of answers provided
4 +3Citizen services line
Kim Metzger
5Telephone number for government agencies and offices: 115
dkfmmuc
4 -2emergency number
Carmen Lawrence
Summary of reference entries provided
Info
Kim Metzger

Discussion entries: 1





  

Answers


9 mins   confidence: Answerer confidence 4/5Answerer confidence 4/5 peer agreement (net): -2
emergency number


Explanation:
this is a replacement of the earlier number used for fire, accident, and other emergencies

Carmen Lawrence
Greece
Local time: 10:30
Meets criteria
Works in field
Native speaker of: Native in EnglishEnglish
Notes to answerer
Asker: Thanks so much! I was not sure, there is plenty written about the D 115 and the switch but I wanted to ensure that it is the emergency number


Peer comments on this answer (and responses from the answerer)
disagree  philgoddard: No, that would be Notrufnummer.
1 hr
disagree  dkfmmuc: Sorry this is untrue: The old style 110 and 112 emergency phone numbers are still used. Some years ago it was only a bit confusion if the red cross should use their own nr. Didn't remind it exactly but it was of the type ??222. Hope this helps,
5 days
Login to enter a peer comment (or grade)

41 mins   confidence: Answerer confidence 4/5Answerer confidence 4/5 peer agreement (net): +3
Citizen services line


Explanation:
EU Services Directive and D 115 Demonstrator Prototype
In December 2006, a decision was made at the European level that every company should have the opportunity to offer its services all over Europe; this decision came to be known as the EU Services Directive. Separately, another initive has recently kicked off in Germany called the Standardized Citizens Service Line D 115, the intention being to offer a single number that German citizens can dial and be able to make all types of enquires on public services.
http://tinyurl.com/max425

D115 – the new single phone number for Germany's public authorities
People living in Berlin who wish to apply for a new passport, fix a date for the marriage license bureau or register a new commercial enterprise all use the same telephone number, namely 030/900. To ensure that the rest of Germany will soon likewise have its own nationwide single phone number – namely D115 – and that callers will immediately be put through to the correct contact at the required authority, Siemens has set up professionally organized local service centers, not only in Berlin, site of the main project, but also in Cologne, Hamburg and Karlsruhe. Statistics show that 80 percent of calls to public authorities in Germany take place at local level, but only a small minority of callers are actually successful in being connected immediately to the person they need for their specific query. This situation will be improved by the D115 number. Sophisticated technology in the front office takes the caller straight to the correct contact or forwards the call as quickly as possible. To ensure that this system works across the board, it is planned to combine the various service units currently distributed over local, state and federal locations in a single intelligent network.
http://tinyurl.com/nenotq


Kim Metzger
Mexico
Local time: 01:30
Meets criteria
Works in field
Native speaker of: Native in EnglishEnglish
PRO pts in category: 252
Grading comment
Thank you very much!!!

Peer comments on this answer (and responses from the answerer)
agree  philgoddard
1 hr
neutral  Birgit Gläser: The background sounds plausible, but "D115" can not be the phone number proper as we do not use letter dialing (e.g. call 1-800-LAWYER) in Germany.
2 hrs
  -> "Die Servicenummer 115 soll es Bürgerinnen, Bürgern und Unternehmen ab sofort erleichtern, ihre Fragen an die Verwaltung schnell und unkompliziert zu klären."
agree  Inge Meinzer
4 hrs
agree  writeaway: or hotline?
9 hrs
  -> Yes, good idea. Schnell und unkompliziert.
neutral  David Williams: That second link is pure Denglish! (Which makes me somewhat suspicious, no problem with the first link, as far as I can tell!) @Birgit Gläser: The D could signify that it is only valid in/for Germany.
13 hrs
  -> Does that change anything? What's the problem with the first link?
Login to enter a peer comment (or grade)

5 days   confidence: Answerer confidence 5/5
Telephone number for government agencies and offices: 115


Explanation:
This is the official term used on their website d115.de which is owned by the German Department of Interior.

Citizens should call this number if they have any questions. Is part of the process to revaluate the government's activities and settle them higher in the opinion of the people. Therefore a number was used which is near to the "classic" emergency toll-free numbers for police 110 and fire-brigade/red cross/ambulance 112


    Reference: http://www.d115.de
dkfmmuc
Local time: 09:30
Meets criteria
Specializes in field
Native speaker of: Native in GermanGerman
PRO pts in category: 8
Login to enter a peer comment (or grade)




Reference comments


35 mins
Reference: Info

Reference information:
Eine Nummer für alle Fragen
Die Servicenummer 115 soll es Bürgerinnen, Bürgern und Unternehmen ab sofort erleichtern, ihre Fragen an die Verwaltung schnell und unkompliziert zu klären. Kein lästiges Durchfragen soll sie dabei behindern. Eine Nummer für alle Fragen – so das Konzept. Ob es sich um Fragen zur Beantragung eines Reisepasses beim Bürgeramt, einen Termin beim Standesamt oder um Fragen zur Lohnsteuerkarte an das Finanzamt handelt, spielt künftig keine Rolle mehr. Durch die einheitliche Nummer soll die öffentliche Verwaltung bürgerfreundlicher und moderner werden.

http://www.lvr.de/DerLVR/Aktionen/behoerdennummer d 115.htm

Kim Metzger
Mexico
Meets criteria
Works in field
Native speaker of: Native in EnglishEnglish
PRO pts in category: 252
Login to enter a peer comment (or grade)



Login or register (free and only takes a few minutes) to participate in this question.

You will also have access to many other tools and opportunities designed for those who have language-related jobs (or are passionate about them). Participation is free and the site has a strict confidentiality policy.

Return to KudoZ list

KudoZ™ translation help

The KudoZ network provides a framework for translators and others to assist each other with translations or explanations of terms and short phrases.

See also:
ProZ.com term search
Search millions of term translations
Close search
Term search
  • All of ProZ.com
  • Term search
  • Jobs
  • Forums
  • Multiple search