first time fix ratio

Chinese translation: 首次完修率

GLOSSARY ENTRY (DERIVED FROM QUESTION BELOW)
English term or phrase: first time fix ratio
Chinese translation:首次完修率
Entered by: Julia Zou

09:04 Apr 25, 2009
English to Chinese translations [PRO]
Business/Commerce (general)
English term or phrase: first time fix ratio
We will develop tools to help you standardize service processed and look for efficiency gains. By efficient logistics, managed service van stock and standardization of parts we hope to increase the availability of spare parts and increase our first time fix ratio to our customers.

Thank you for your help in advance!
Julia Zou
China
Local time: 16:59
首次完修率
Explanation:
我想您翻译的是不是一个修车公司的文件?
一般情况下,如果车在路上抛锚了,车主可能会打电话到修车公司。
然后修车公司的服务车就会出动,并且带上车的替换零部件,到现场去修车;如果车能够修好,应该就是first time fix;如果不能修好,可能需要拖车。

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Note added at 1 hr (2009-04-25 10:55:50 GMT)
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另外好像first fix rate用的比较多一些:
The First Fix Rate measures the percentage of incidents that are successfully restored on the first fix attempt. This metric is often used in the connotation of the service desk, where it measures how often the incident is resolved at the first point of contact between a customer and the service provider.
Selected response from:

Henry Zhang
United Kingdom
Local time: 08:59
Grading comment
Thank you very much for your help!
4 KudoZ points were awarded for this answer



Summary of answers provided
4 +6首次完修率
Henry Zhang
4 +1一次性修復率
Guei Lin


Discussion entries: 1





  

Answers


1 hr   confidence: Answerer confidence 4/5Answerer confidence 4/5 peer agreement (net): +6
首次完修率


Explanation:
我想您翻译的是不是一个修车公司的文件?
一般情况下,如果车在路上抛锚了,车主可能会打电话到修车公司。
然后修车公司的服务车就会出动,并且带上车的替换零部件,到现场去修车;如果车能够修好,应该就是first time fix;如果不能修好,可能需要拖车。

--------------------------------------------------
Note added at 1 hr (2009-04-25 10:55:50 GMT)
--------------------------------------------------

另外好像first fix rate用的比较多一些:
The First Fix Rate measures the percentage of incidents that are successfully restored on the first fix attempt. This metric is often used in the connotation of the service desk, where it measures how often the incident is resolved at the first point of contact between a customer and the service provider.

Henry Zhang
United Kingdom
Local time: 08:59
Native speaker of: Native in ChineseChinese, Native in EnglishEnglish
PRO pts in category: 8
Grading comment
Thank you very much for your help!

Peer comments on this answer (and responses from the answerer)
agree  Kathy Huang (X): How about: 一次性完修率?
1 hr
  -> Thank you ,Kathy

agree  Adsion Liu: The same idea as Kathy, but also "一次完修率"
3 hrs
  -> Thank you, Adsion.

agree  Bin Tiede (X)
5 hrs
  -> Thanks, Bin

agree  Jason Young
18 hrs
  -> Thank you, Jason.

agree  Lu Zou
1 day 12 hrs

agree  Xiaohong Zhou: How about "首次修复率? ”
4 days
Login to enter a peer comment (or grade)

9 hrs   confidence: Answerer confidence 4/5Answerer confidence 4/5 peer agreement (net): +1
一次性修復率


Explanation:
first time fix ratio: 一次性修復率

參見 http://www.baq.org.cn/index-3/RMZT/d/03.htm, "XXX一直对我们一次性修复率有较高的要求。您想想看如果您的车子有了毛病来维修,尽管售后服务人员态度很好,但就是一而再、再而三地修不好您的车,用户的时间成本无疑被放大了。"


    Reference: http://www.ourcars.cn/Article/news/dynamic/200904/31270.html
    Reference: http://www.baq.org.cn/index-3/RMZT/d/03.htm
Guei Lin
United States
Local time: 01:59
Specializes in field
Native speaker of: Native in ChineseChinese
PRO pts in category: 4
Notes to answerer
Asker: Thank you for your help!


Peer comments on this answer (and responses from the answerer)
agree  Lu Zou
1 day 4 hrs
Login to enter a peer comment (or grade)



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