GLOSSARY ENTRY (DERIVED FROM QUESTION BELOW) | ||||||
---|---|---|---|---|---|---|
|
09:35 Feb 26, 2009 |
English to Arabic translations [PRO] Automation & Robotics | |||||||
---|---|---|---|---|---|---|---|
|
| ||||||
| Selected response from: halani United Arab Emirates Local time: 16:55 | ||||||
Grading comment
|
Summary of answers provided | ||||
---|---|---|---|---|
5 +3 | الاستقبال المتبادل/التفاعلي |
| ||
4 +1 | استقبال تفاعلى/ تواصلى |
| ||
4 | استلام تفاعلي |
|
Discussion entries: 1 | |
---|---|
الاستقبال المتبادل/التفاعلي Explanation: الاستقبال المتبادل/التفاعلي -------------------------------------------------- Note added at 3 hrs (2009-02-26 13:03:11 GMT) -------------------------------------------------- Unique to FordService is Quality Care, a 12-step process unique to Ford that aims to deliver quality service to its customers. This starts when Ford's dealership customer relationship center personnel contact the vehicle owners and schedule appointment. Once the customers arrive at the dealerships, Ford's service advisors place the vehicles on the lifters where they go through vehicle inspection together with the customers, discuss the current condition of the units, furnish them with clear explanation on the services to be performed and complete the checklist with the owners. This is called the interactive reception process, a practice which is being rendered only at FordService and differentiates Ford from competition. |
| |
Grading comment
| ||