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Studio 2019 & Powerpoint crashing - help!
Thread poster: Marketing-Lang.
Marketing-Lang.
Marketing-Lang.  Identity Verified
Germany
Local time: 21:56
English to German
+ ...
Mar 9, 2020

Hi all,
My Studio 2019 is crashing (without any error message) when I try to translate a Powerpoint (.pptx) file.
- I have tried repairing the installation with the Control Panel, as suggested by the SDL database
- I have rebooted my PC
- I have tried exporting the PPTX to PPT format, but cannot import the file into any project - "out of memory" error (even though the Task Manager in Windows shows that about half of the 8GB of RAM is free throughout)
- If I try to ... See more
Hi all,
My Studio 2019 is crashing (without any error message) when I try to translate a Powerpoint (.pptx) file.
- I have tried repairing the installation with the Control Panel, as suggested by the SDL database
- I have rebooted my PC
- I have tried exporting the PPTX to PPT format, but cannot import the file into any project - "out of memory" error (even though the Task Manager in Windows shows that about half of the 8GB of RAM is free throughout)
- If I try to open the XLIFF file itself (only 3000 words and 1MB large), SDL crashes without trace.

I have tried on two different PCs, one bang up to date and the other 1 or 2 SPs behind ... same results.

What can I try next?

Cheers, all,

-Mike- ▲ Collapse
 
Robert Rietvelt
Robert Rietvelt  Identity Verified
Local time: 21:56
Member (2006)
Spanish to Dutch
+ ...
Contact the client Mar 9, 2020

Marketing-Lang. wrote:

Hi all,
My Studio 2019 is crashing (without any error message) when I try to translate a Powerpoint (.pptx) file.
- I have tried repairing the installation with the Control Panel, as suggested by the SDL database
- I have rebooted my PC
- I have tried exporting the PPTX to PPT format, but cannot import the file into any project - "out of memory" error (even though the Task Manager in Windows shows that about half of the 8GB of RAM is free throughout)
- If I try to open the XLIFF file itself (only 3000 words and 1MB large), SDL crashes without trace.

I have tried on two different PCs, one bang up to date and the other 1 or 2 SPs behind ... same results.

What can I try next?

Cheers, all,

-Mike-


The way I read it, they sent you a corrupted file. Tell them, and let them send a working file.
 
Marketing-Lang.
Marketing-Lang.  Identity Verified
Germany
Local time: 21:56
English to German
+ ...
TOPIC STARTER
PPT itself is fine Mar 9, 2020

hi Rob,
nope, the .PPTX file itself is fine, I can export it as a .PPT without problem.
-M-
 
Marketing-Lang.
Marketing-Lang.  Identity Verified
Germany
Local time: 21:56
English to German
+ ...
TOPIC STARTER
Workaround Mar 12, 2020

Great! A buddy imported the files without problem into his MemoQ, so now I'm translating XLIFF files in Studio.
Oh, well ... a means to an end.
-Mike-
 


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Studio 2019 & Powerpoint crashing - help!







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