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Why isn't support assigning our tickets
Thread poster: Helena Grahn
Helena Grahn
Helena Grahn  Identity Verified
United Kingdom
Local time: 06:04
English to Portuguese
+ ...
Jan 22, 2018

Opened a tkt 5 days ago and nothing has touched it. Yes, 5 days ago and totally unassigned. What is going on>
 
Josephine Cassar
Josephine Cassar  Identity Verified
Malta
Local time: 07:04
Member (2012)
English to Maltese
+ ...
Same thing Jan 22, 2018

Same thing happened to me for various support requests-write again on support request and ask for someone to be assigned.
 
Alejandro Cavalitto
Alejandro Cavalitto  Identity Verified
Argentina
Local time: 02:04
Member (2008)
English to Spanish
+ ...
Large number of support requests at the moment Jan 22, 2018

Hello,

I apologize for the delay in addressing your request. There is a large number of support requests at the moment, so there may be a delay in receiving a reply. Site staff will address all requests that come in as soon as possible.

Thank you for your patience.

Best regards,
Alejandro
 


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Why isn't support assigning our tickets






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