Technical forums » General technical issues »
Double trouble - can't run MemoQ and keep getting error message about some mysterious "Tray"
Thread poster: inkweaver
inkweaver
inkweaver  Identity Verified
Germany
Local time: 04:32
French to German
+ ...
Oct 11, 2010

Dear all,

It all started this morning when I was unable to export my translation from MemoQ 4.2 into an Excel file. I only purchased MemoQ about a week ago, used the trial version first and worked on a considerably larger Excel file without the hint of a problem.

I got some advise in the MemoQ forum and installed all Windows updates, still nothing happened. I tried to restore the system and set it back to an earlier date when it was working hassle-free. The problem pers... See more
Dear all,

It all started this morning when I was unable to export my translation from MemoQ 4.2 into an Excel file. I only purchased MemoQ about a week ago, used the trial version first and worked on a considerably larger Excel file without the hint of a problem.

I got some advise in the MemoQ forum and installed all Windows updates, still nothing happened. I tried to restore the system and set it back to an earlier date when it was working hassle-free. The problem persisted. I deleted MemoQ and tried to re-install it and now I can't even start MemoQ anymore since I immediately get the error message "MemoQ has encountered an error and needs to be closed". There is also another software which I can't run anymore.

In addition, shortly after starting the computer I get the mysterious error message "Tray has encountered a problem...". I have never ever seen this before and I have no idea what it might be referring to or where it comes from. However, I suspect that it may have something to do with not being able to start MemoQ or the other software I mentioned. There seems to be no problem with Wordfast though.

Now the only solution I can think of is to absolutely wipe out everything but I would hate do that - it takes so much time to make back-ups of everything and get the system back to the current set-up. So any ideas what to do would be highly appreciated.

BTW, I'm one of those dinosaurs how still use Windows XP and MS Office XP. ▲ Collapse
 


To report site rules violations or get help, contact a site moderator:

Moderator(s) of this forum
Laureana Pavon[Call to this topic]

You can also contact site staff by submitting a support request »

Double trouble - can't run MemoQ and keep getting error message about some mysterious "Tray"






CafeTran Espresso
You've never met a CAT tool this clever!

Translate faster & easier, using a sophisticated CAT tool built by a translator / developer. Accept jobs from clients who use Trados, MemoQ, Wordfast & major CAT tools. Download and start using CafeTran Espresso -- for free

Buy now! »
Trados Business Manager Lite
Create customer quotes and invoices from within Trados Studio

Trados Business Manager Lite helps to simplify and speed up some of the daily tasks, such as invoicing and reporting, associated with running your freelance translation business.

More info »