Multiterm 2015 is not working :( Thread poster: Sandrine Zérouali
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Hello everybody, I hope that somebody can help me. I installed this morning Studio 2015, then Multiterm 2015 but this last one is not working! I open it to create a new Termbase and I have this message: "multiterm 2015 cannot create a termbase" and if I try to open an existing one (Multimerm 2011), I have this message: "multiterm 2015 cannot open a termbase because it was created with an unsupported versi... See more Hello everybody, I hope that somebody can help me. I installed this morning Studio 2015, then Multiterm 2015 but this last one is not working! I open it to create a new Termbase and I have this message: "multiterm 2015 cannot create a termbase" and if I try to open an existing one (Multimerm 2011), I have this message: "multiterm 2015 cannot open a termbase because it was created with an unsupported version of MultiTerm". 1. I have Windows 7 32 bits. I installed an update of it that was recommanded but nothing, I still have these messages. 2. I tried also to reinstall Multiterm above the initial installation "as administrator" as somebody recommanded on the Web, but it doesn't work. Does somebody have another idea? I am quite upset by this situation... Sandrine ▲ Collapse | | | RE: Multiterm 2015 is not working :( | Aug 24, 2016 |
Dear Sandrine, This is Guillaume from SDL. I emailed you literally a minute ago with the following KB article, which has a resolution for this error message: http://kb.sdl.com/#tab:homeTab:crumb:7:artId:8956 Kind regards, Guillaume | | | Sandrine Zérouali Algeria Local time: 13:10 Member (2008) Spanish to French + ... TOPIC STARTER Thank you Guillaume | Aug 24, 2016 |
but...it doesn't help!! I tried and I still have the same messages! Sandrine
[Modifié le 2016-08-24 16:58 GMT] | | | Sandrine Zérouali Algeria Local time: 13:10 Member (2008) Spanish to French + ... TOPIC STARTER
Hi, I am upset because I thought that buying Studio 2015 will change my conditions of working in better, but finally it is worse! I bought this new pack (update) 2 days ago and I can't use the termbases nor create one!!! I received a huge project yesterday and because of this problem, I am working on my laptop with Studio 2011. Thanks I did not update yet to Studio 2015. Nobody of SDL solves the problem till now! I received only one answer from Guillaume an... See more Hi, I am upset because I thought that buying Studio 2015 will change my conditions of working in better, but finally it is worse! I bought this new pack (update) 2 days ago and I can't use the termbases nor create one!!! I received a huge project yesterday and because of this problem, I am working on my laptop with Studio 2011. Thanks I did not update yet to Studio 2015. Nobody of SDL solves the problem till now! I received only one answer from Guillaume and does not help me as I tried it before! Sandrine ▲ Collapse | |
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Sandrine Zérouali wrote: Hi, I am upset because I thought that buying Studio 2015 will change my conditions of working in better, but finally it is worse! I bought this new pack (update) 2 days ago and I can't use the termbases nor create one!!! I received a huge project yesterday and because of this problem, I am working on my laptop with Studio 2011. Thanks I did not update yet to Studio 2015. Nobody of SDL solves the problem till now! I received only one answer from Guillaume and does not help me as I tried it before! Sandrine Hello Sandrine, I apologize for the delayed answer, I try as much as possible to reply within one working day. If the resolution in the article did not help, please log a Support case for such issue. You can do so by going in your online account, under Support, then click on Licensing and Installation Help. Kind regards, Guillaume
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