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I have a hacked version of SDL trados 2014 installed on this laptop I was given. I bought the SDL trados 2014 but cannot activate it as I cannot deactivate previous hacked version, even when choosing online deactivation and inserting the initial activation code. A message saying "deactivation failed - Invalid digital signature - The licensing component could not be authentificated. POssible causes: the licensing component has been modified. The root certificate autho... See more
Dear all
I have a hacked version of SDL trados 2014 installed on this laptop I was given. I bought the SDL trados 2014 but cannot activate it as I cannot deactivate previous hacked version, even when choosing online deactivation and inserting the initial activation code. A message saying "deactivation failed - Invalid digital signature - The licensing component could not be authentificated. POssible causes: the licensing component has been modified. The root certificate authorities store is out of date. This can be updated through Windows update". What can be done to deactivate this version and install legal version?
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Ümit Karahan Türkiye Local time: 02:57 English to Turkish + ...
remove the hacked one from laptop
May 20, 2015
Hi,
I think you should remove the hacked program from your laptop, and then install the legal copy from the download link you were given or the CD you have bought.
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RWS Community United Kingdom Local time: 01:57 English
Removing it won't help...
May 20, 2015
... as the hacked version adds more than stuff a simple uninstall will remove.
The only solution is to contact the support team via the solution finder in the knowledgebase, http://kb.sdl.com , and log a support case. This KB article will explain more: ... See more
... as the hacked version adds more than stuff a simple uninstall will remove.
The only solution is to contact the support team via the solution finder in the knowledgebase, http://kb.sdl.com , and log a support case. This KB article will explain more:
My programmer copied all the contents from laptop to external disk, and then reinstalled complete system and installed all programmes I work in, and activated Studio. It took him a day or so.
In the meantime, I worked on other comp. Only login data for different platforms and TAs were lost. It was annoying to find them and remember again.
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SDL_Steve United Kingdom Local time: 00:57 English to Arabic
Deactivation problem
May 21, 2015
Hi Anne,
If you could provide the 6 digit order number for the purchase I can track the account/license and ensure you receive support as soon as possible. Our support team do need a valid account in order to be able to locate your contact details etc.
Kind regards
Steve
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