Poll: Do you acknowledge receipt of your clients' payments? Thread poster: ProZ.com Staff
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This forum topic is for the discussion of the poll question "Do you acknowledge receipt of your clients' payments?".
View the poll results »
| | | | 564354352 (X) 
Denmark
Local time: 12:41
Danish to English
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Only if payment has been delayed due to a technical hitch, e.g. the client misspelling my email address when forwarding payment via PayPal.
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With two exceptions:
1. When they pay earlier than the agreed payment terms.
2. If I happen to receive that same day an email from the client I might say something like “By the way, thanks for the payment”…
| | | | neilmac
Spain
Local time: 12:41
Spanish to English
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Not usually.I might to do so occasionally for different reasons, but it isn't common practice.
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Luiz Barucke
Brazil
Local time: 07:41
Spanish to Portuguese
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It depends of how "personal" the relationship with the client is.
And when I receive an email from the client to inform me about the payment, in addition to the payment itself, I always reply it with a confirmation
But sometimes, specially with big clients with complex structure, which use impersonal web-based systems to manage workflow etc., I do not. Actually, I couldn't even know who write to.
| | | | Helen Hagon
Local time: 11:41
Member (2011)
Russian to English
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I mostly work with small direct clients and I consider it polite to acknowledge receipt of payment, even if it is just a one-line email. Also, I mostly do long-term projects, and so thanking someone every couple of months or so is not a particularly onerous task. As a child I was taught to say 'thank you' whenever someone gave me something, and thanking customers for payment, I believe, is just an extension of the same thing.
| | | | Rebecca Garber
Local time: 06:41
Member (2005)
German to English
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| not generally | Jul 6, 2014 |
Mostly, if there has been a delay and I've asked the PM to check into it for me, then I let the PM know when payment arrives.
Otherwise,one client pays via paypal, so they can always check that payment has come through.
Another is a huge agency, and their payment emails are automatically generated.
So the PMs I work with have literally nothing to do with the payments.
| | | | Andrea Munhoz
Brazil
Local time: 07:41
Portuguese to English
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Lise Leavitt
United States
Local time: 06:41
Member (2008)
Danish to English
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I think of it as common courtesy =)
| | | | Mario Freitas
Brazil
Local time: 07:41
Member (2014)
English to Portuguese
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| Yes, always, even if thy don't ask for it | Jul 6, 2014 |
More than courtesy, this is professional good faith.
Why would you not let the person know you have received your money? If you don't receive it or if something goes wrong with the deposit, you will inform them immediately, won't you?
OK... if the paymeny is made by PayPal or other similar means, then it's just courtesy, as the payer will receive a note from the relevant service provider. In these cases, we are the ones who issue the invoice, and the client only clicks on the ... See more More than courtesy, this is professional good faith.
Why would you not let the person know you have received your money? If you don't receive it or if something goes wrong with the deposit, you will inform them immediately, won't you?
OK... if the paymeny is made by PayPal or other similar means, then it's just courtesy, as the payer will receive a note from the relevant service provider. In these cases, we are the ones who issue the invoice, and the client only clicks on the "pay" link.
But other than that, it's not courtesy. It's a professional almost-obligation, and it will surely make the outsourcer feel more comfortable and confident about you, leading to a better likeliness to get new jobs from it as compared to other translators who do not do the same and do not, therefore, show the same commitment and consideration.
[Edited at 2014-07-06 21:27 GMT] ▲ Collapse
| | | | Sheila Wilson
Spain
Local time: 11:41
Member (2007)
English
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| Always unless... | Jul 6, 2014 |
Luiz Barucke wrote:
sometimes, specially with big clients with complex structure, which use impersonal web-based systems to manage workflow etc., I do not. Actually, I couldn't even know who write to.
My case too - I don't have many clients of that type but when I do invoice an enormous company then I just accept the money. It's the large, faceless organisations that's paying, not a person.
But whenever I have a personal relationship with the client, I try to always remember to thank them. Perhaps that's why I feel a little peeved if my work seems to fall into a black hole. I always ask for confirmation of receipt; if I don't get it then I remind them until I do get it. It's part of my sign-off procedure, part of my QA, and therefore essential, IMHO. But it's also impolite not to acknowledge receipt of someone's work, I reckon.
| | | | | It depends, due to client feedback | Jul 6, 2014 |
I used to issue a receipt for every payment, until a number of clients said "For heavens sake - stop with the receipts - it's more paperwork for us." A lot of companies can see when the payment has gone through. Some end clients want a receipt, and some don't.
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Mainly if there has been discussion about a delay, or when it's a private individual. But it's a nice practice and I might consider adopting it, at least for some clients.
| | | | Nicole Schnell
United States
Local time: 03:41
English to German
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In memoriam
Luiz Barucke wrote:
Actually, I couldn't even know who write to.
I would drive the poor PM insane.
Exceptions are when a large check was send by mail, or at the very beginning of a collaboration, when clients are interested to know how long it takes a check to arrive by mail.
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