Technical forums » CafeTran support »
CafeTran reverts from full licence to try and buy - on Linux system
Thread poster: Birgit Richter
Birgit Richter
Birgit Richter  Identity Verified
Germany
Local time: 05:40
English to German
+ ...
Sep 24, 2016

Hello,

I use CafeTran on two Ubuntu-Linux computers (a 32bit sytem, running 12.04 and a 64bit system, now running 16.04. I've had the licence since March 2015, a one time purchase. On the older system the application reverted to try and buy, and I am wondering why this is:

- I installed updates (Linux) (rather sporadically - I don't use the computer often as it's only a back-up computer)
- I removed a client's file from CafeTran
- Is it possible that I may ... See more
Hello,

I use CafeTran on two Ubuntu-Linux computers (a 32bit sytem, running 12.04 and a 64bit system, now running 16.04. I've had the licence since March 2015, a one time purchase. On the older system the application reverted to try and buy, and I am wondering why this is:

- I installed updates (Linux) (rather sporadically - I don't use the computer often as it's only a back-up computer)
- I removed a client's file from CafeTran
- Is it possible that I may have inadvertently deleted the licence file from CafeTran?
- Has this happened to somebody else?

So far CafeTran works fine on the other system.

I haven't updated to the most recent version yet, on either computer.

Thanks a lot.

Regards from Berlin

Birgit Richter ▲ Collapse
 
CafeTran Training (X)
CafeTran Training (X)
Netherlands
Local time: 05:40
Contact support Sep 25, 2016

You didn't move CafeTran.jar to a new location, did you?

Do you still have the email in which you inserted the machine ID to request a licence? Has the ID changed?

Anyway, just contact support and ask if you're entitled to a license renewal.
 
Birgit Richter
Birgit Richter  Identity Verified
Germany
Local time: 05:40
English to German
+ ...
TOPIC STARTER
CafeTran is still on the same computer Sep 25, 2016

Dear "CafeTran Training",

Thanks a lot for replying. The application is still on the same computer. I already mailed a request to where the licence came from, with the email chain attached, and the computer ID, and I'm waiting for a reply. Thanks for pointing out to ask for a "licence renewal". I'll send another email asking if this is possible.

Regards from Berlin,

Birgit Richter
 
Igor Kmitowski
Igor Kmitowski  Identity Verified
Poland
Local time: 05:40
Member (2016)
English to Polish
+ ...
Installation location changed Sep 26, 2016

You may have changed the installation location (e.g. another hard drive) or user's account on Ubuntu. The best way to help you with is via the support ticket at: https://cafetran.freshdesk.com/support/home

Igor
 
Birgit Richter
Birgit Richter  Identity Verified
Germany
Local time: 05:40
English to German
+ ...
TOPIC STARTER
Thanks a lot I will contact support Sep 26, 2016

Dear Igor,

Thanks a lot, I will write to support.

Regards from Berlin

Birgit Richter

[Edited at 2016-09-26 10:13 GMT]
 
Eugenio Garcia-Salmones
Eugenio Garcia-Salmones  Identity Verified
Spain
Local time: 05:40
Member (2015)
Russian to Spanish
+ ...
Maybe .java Sep 27, 2016

Maybe the directory .java. One time Ive lost this directory(freeeBSD 10.0) and I was need import again the license.

Best regards
 
Birgit Richter
Birgit Richter  Identity Verified
Germany
Local time: 05:40
English to German
+ ...
TOPIC STARTER
thanks Eugenio Sep 28, 2016

Eugenio Garcia-Salmones wrote:

Maybe the directory .java. One time Ive lost this directory(freeeBSD 10.0) and I was need import again the license.

Best regards


Thanks, Eugenio, for your tip, although I didn't upgrade to a newer version, which is when things can disappear during the cleanup and I am using the Java that comes from this version's repositories.

Regards,

Birgit Richter
 


To report site rules violations or get help, contact a site moderator:

Moderator(s) of this forum
Natalie[Call to this topic]

You can also contact site staff by submitting a support request »

CafeTran reverts from full licence to try and buy - on Linux system






Trados Business Manager Lite
Create customer quotes and invoices from within Trados Studio

Trados Business Manager Lite helps to simplify and speed up some of the daily tasks, such as invoicing and reporting, associated with running your freelance translation business.

More info »
TM-Town
Manage your TMs and Terms ... and boost your translation business

Are you ready for something fresh in the industry? TM-Town is a unique new site for you -- the freelance translator -- to store, manage and share translation memories (TMs) and glossaries...and potentially meet new clients on the basis of your prior work.

More info »